Management Academy: Making Tough Conversations Easy(er)

DATE: March 20, 2024
TIME: 8:30 am to 12:00 pm
LOCATION: 200 Willowbrook Office Park, Fairport 14450
COST: $250.00

This interactive course is designed to help managers overcome the issues that make them reluctant to have difficult conversations with employees. The training explores the causes and indicators of conflict, the supervisor’s role to foster positive communications, and a model for effectively managing difficult conversations. Attendees will have an opportunity to practice having tough conversations through various role play scenarios.

Learning Objectives

  • Define conflict and describe its impact on the workplace when handled ineffectively
  • Explain the importance of a supervisor’s ongoing communication and timely response to conflict with employees
  • Prepare effectively for tough conversations with employees
  • Apply the four-step tough conversations model to employee conflict situations


Elizabeth Franz
Sr. HR Strategic Partner
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HR Works, Inc. is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for the number of PDCs listed above. For more information about certification or recertification, please visit www.shrmcertification.org.

HR Works, Inc. is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for the number of HR (General) credits listed above, towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification. For more information about certification or recertification, please visit www.hrci.org