This interactive course is designed to help managers overcome the issues that make them reluctant to have difficult conversations with employees. The training explores the causes and indicators of conflict, the supervisor’s role to foster positive communications, and a model for effectively managing difficult conversations. Attendees will have an opportunity to practice having tough conversations through various role play scenarios.
- Define conflict and describe its impact on the workplace when handled ineffectively
- Explain the importance of a supervisor’s ongoing communication and timely response to conflict with employees
- Prepare effectively for tough conversations with employees
- Apply the four-step tough conversations model to employee conflict situations
Sr. HR Strategic Partner
HR Works, Inc. is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for the number of PDCs listed above. For more information about certification or recertification, please visit www.shrmcertification.org.
HR Works, Inc. is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for the number of HR (General) credits listed above, towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification. For more information about certification or recertification, please visit www.hrci.org