LMS Course Catalog

HR Works offers over 300 HR related courses to help protect your business and keep you compliant.

The full list of courses can be viewed here.

Americans with Disabilities Act: An Overview for Managers | Diversity

The Americans with Disabilities Act (ADA) makes it unlawful to discriminate in employment on the basis of disability. As a manager, you play a key role in ensuring that your company complies with this law, and in promoting diversity and a culture of tolerance and respect in your workplace. In this course, you’ll learn about your responsibilities for avoiding discrimination under the ADA and for responding appropriately to requests for reasonable accommodation. You’ll also learn how complying with the ADA and supporting employees with different needs can benefit everyone in your organization.

Duration: 12 minutes


Bridging the Diversity Gap | Diversity

Without a diverse workforce, organizations run the risk of viewing things from a very limited perspective. The organization provides the structure for operation, but it’s the individuals within that organization who carry out the mission of the organization. To get the most innovative solutions from the individuals in your business, you need to create a workplace that embraces inclusion and avoids bias and stereotyping. This course focuses on what diversity is and how to leverage the diversity within the organization. You’ll also explore the barriers, such as unconscious bias, that must be overcome to create a diversified and inclusive working environment.

Duration: 24 minutes


Your Role in Workplace Diversity | Diversity

To understand and appreciate diversity in the workplace, we must develop an understanding of ourselves and the diverse ways in which we view the world. Working in a diverse and inclusive workforce has many personal and professional benefits ranging from improved wellness and personal health to engagement and community and innovation and creativity. Equally important is the ability to leverage each of our unique talents, skills, and contributions. In this course, you’ll explore strategies to help you become an advocate for diversity, equity, and inclusion within the workplace. You’ll learn to build awareness of your values and social perspective and recognize specific actions that can improve social and cultural aspects of DEI. You’ll also learn about key concepts of allyship, methods to be a more inclusive communicator, and how to use the RISE model to become a DEI ally.

Duration: 36 minutes


Overcoming Your Own Unconscious Biases | Diversity

It’s not just individuals who face unconscious biases in the workplace; teams and organizations can also operate with shared institutionalized biases. Ensuring a diverse workplace requires actively participating in and advocating for DEI supports. In this course, you’ll learn about the power of inclusion and how to support DEI at work. You’ll also learn the basics of inclusive recruitment and hiring, and what it looks like when a company supports inclusion from onboarding through to retirement.

Duration: 24 minutes


Understanding Unconscious Bias | Diversity

An increased focus on the importance of DEI in the workplace has shed light on the fact that everyone has bias. Though it’s rooted in human nature, it’s important to understand what implicit bias is in order to develop the thoughtful inclusion mindset. In this course, you’ll learn about the different kinds of implicit bias and how to recognize them in action. You’ll also learn about the importance of committing to thoughtful inclusion in the workplace.

Duration: 30 minutes


Unconscious Bias | Diversity

Employees’ unconscious biases can affect the way they interact with one another. Accordingly, it is important to become aware of the ways unconscious biases can impact workplace relationships.

Duration: 5 minutes


Maintaining a Cohesive Multigenerational Workforce | Diversity

To manage a multigenerational team, you need to understand the diversity of your employees and apply various strategies to divert conflict between them. If you tap into the potential of this diversity, you’ll create a more productive, collaborative, and innovative work environment. In this course, you’ll learn about the generational differences in approaches to work and communication. You’ll also learn strategies to manage your team in a way that ensures your team members feel included, respected, and supported. Additionally, you’ll learn how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multiple generations. This course is designed for all employees and includes discussion of Generation Z.

Duration: 25 minutes


Managing Multigenerational Employees | Diversity

Many influences have shaped the lives and work experiences of various generations, namely, Baby Boomers, Generation X, Millennials, and Generation Z. Because each generation has its own distinct attitudes, priorities, and work habits, managers can get the best from each generation by using strategies that recognize the differences. In this course, you’ll learn about the best practices and successful techniques for managing these generational employees in the workplace. This course is designed for managers and supervisors and includes discussion of Generation Z.

Duration: 22 minutes


Managing Workforce Generations: Working with a Multigenerational Team | Diversity

Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this diversity and view differences as strengths, you will create a more productive, collaborative, and innovative work environment. This course reviews the potential sources of conflict within a generationally diverse team, including differences in approaches to work and communication. It also covers strategies for managing a multigenerational team in a way that ensures your team members – regardless of differences in approach – feel included, respected, and supported. This course also describes how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multiple generations.

Duration: 60 minutes

Please note that this course does not address the newest generation in the workforce (Generation Z) for employees age 21 or younger. If you need training that includes Generation Z, see these additional courses: Maintaining a Cohesive Multigenerational Workforce for all employees (Duration: 25 minutes) and Managing Multigenerational Employees for managers (Duration: 22 minutes).


Global Diversity | Diversity

The modern workforce is as diverse as the world in which it exists, with employees representing an extraordinary variety of abilities, cultures, ethnicities, beliefs, and languages. But not all organizations have the strategic foresight to tap into the wealth of human capital available to them. Even when there is commitment from leadership, inclusion and diversity goals don’t always make it through to the workplace. To leverage the full potential of the workforce, it’s important for organizations, managers, and employees to evaluate and improve the ways in which they support diversity and inclusion, and help ensure employees are being treated fairly. In this course, you’ll learn about the characteristics of inclusive workplaces and the benefits of supporting diversity. You’ll discover the challenges and barriers to inclusion in the workplace, and learn about recognizing discrimination and bullying. The course also covers workplace inclusion and accommodation practices, including strategies for promoting inclusion, and how inclusion policies and procedures support employees.

Duration: 30 minutes


Global Workplace Harassment Prevention for Managers | Harassment

As a manager, you play a vital role in supporting your company’s efforts to create a workplace defined by respectful and professional interaction between employees. This includes not only preventing illegal harassment, but also avoiding intimidating, hostile, or otherwise uncivil behavior. You have a responsibility to model appropriate behavior in how you treat your employees and to address any instances of inappropriate conduct swiftly and appropriately. This course explains why it is important for a company to foster a respectful work environment. It also presents strategies for addressing inappropriate behavior in the workplace.

Duration: 36 minutes


Global Workplace Harassment Prevention for Employees | Harassment

As an employee, it is important for you to act respectfully toward all your coworkers, whether they’re located in the next office or on the other side of the globe. This course explains the benefits to everyone of supporting a respectful workplace and illustrates basic principles for promoting professional interaction in the workplace.

Duration: 30 minutes


Preventing Bullying and Violence | Harassment

This course seeks to help employees understand the circumstances that can trigger violence in the workplace and offer strategies for preventing the escalation of conflict. Workplace violence can include a range of acts, both physical and non-physical, such as assault, stalking, bullying, robbery, and harassment. This course will help employees to recognize early warning signs of potential workplace conflict, the actions they can take to prevent situations that may lead to workplace violence, and how to respond to an aggressor.

Duration: 18 minutes


Harassment Prevention for California Employees | Harassment

This course meets all legislative requirements for California harassment prevention training for employees. Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the non-supervisory training requirements under California law and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment –, this course will discuss the benefits of and strategies for promoting a respectful work environment.

Duration: 78 minutes

Also available in Spanish


Harassment Prevention for California Managers | Harassment

This course meets all legislative requirements for California harassment prevention training for managers. Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the training requirements under California law and includes coverage of federal anti-discrimination and anti-harassment law as well.

Duration: 144 minutes

Also available in Spanish


Harassment Prevention for US Managers | Harassment

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course addresses federal anti-discrimination and anti-harassment laws. Additional customization may be required in order to fully address any relevant state requirements.

Duration: 72 minutes

Note: This training contains depictions of discrimination and harassment, including sexual harassment.

Also available in Spanish


Harassment Prevention for US Employees | Harassment

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course addresses federal anti-discrimination and anti-harassment laws. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment –, this course will discuss the benefits of and strategies for promoting a respectful work environment. Additional customization may be required in order to fully address any relevant state requirements.

Duration: 42 minutes

Note: This training contains depictions of discrimination and harassment, including sexual harassment.

Also available in Spanish


Harassment Prevention for Illinois Employees (Restaurant / Bar) | Harassment

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the non-supervisory training requirements under Illinois law and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment –, this course will discuss the benefits of and strategies for promoting a respectful work environment. Note: This training meets the additional non-supervisory training requirements for Illinois restaurants and bars.

Duration: 36 minutes

Also available in Spanish


Harassment Prevention for Illinois Managers (Restaurant / Bar) | Harassment

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the supervisory training requirements under Illinois law and includes coverage of federal anti-discrimination and anti-harassment law as well.

Note: This training meets the additional manager training requirements for Illinois restaurants and bars.

Duration: 60 minutes

Also available in Spanish


Harassment Prevention for Delaware Managers | Harassment

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the managerial training requirements under Delaware law and includes coverage of federal anti-discrimination and anti-harassment law as well.

Duration: 78 minutes

Also available in Spanish


Harassment Prevention for Delaware Employees | Harassment

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the non-supervisory training requirements under Delaware law and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment –, this course will discuss the benefits of and strategies for promoting a respectful work environment.

Duration: 48 minutes

Also available in Spanish


Harassment Prevention for Maine Managers | Harassment

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the supervisory training requirements under Maine law and includes coverage of federal anti-discrimination and anti-harassment law as well.

Duration: 78 minutes

Also available in Spanish


Harassment Prevention for Maine Employees | Harassment

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the non-supervisory training requirements under Maine law and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment, this course will discuss the benefits of, and strategies for, promoting a respectful work environment.

Duration: 48 minutes

Also available in Spanish


Harassment Prevention for Illinois Managers | Harassment

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the supervisory training requirements under Illinois law and includes coverage of federal anti-discrimination and anti-harassment law as well. Note: There is a separate training available that meets the requirements for Illinois restaurants and bars.

Duration: 1.5 hours

Also available in Spanish


Harassment Prevention for Illinois Employees | Harassment

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the non-managerial training requirements under Illinois law and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment –, this course will discuss the benefits of and strategies for promoting a respectful work environment. Note: There is a separate training available that meets the requirements for Illinois restaurants and bars.

Duration: 0.9 hours

Also available in Spanish


Harassment Prevention for Connecticut Managers | Harassment

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the managerial training requirements under Connecticut law and includes coverage of federal anti-discrimination and anti-harassment law as well. Additional customization may be required in order to fully address all relevant state requirements.

Duration: 140 minutes

Also available in Spanish


Harassment Prevention for Connecticut Employees | Harassment

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the non-managerial training requirements under Connecticut law and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment –, this course will discuss the benefits of and strategies for promoting a respectful work environment.

Duration: 2.3 hours

Also available in Spanish


Harassment Prevention for New York State & New York City Managers | Harassment

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the training requirements under New York State and New York City law and includes coverage of federal anti-discrimination and anti-harassment law as well.

Duration: 84 minutes

Also available in Spanish


Harassment Prevention for New York State & New York City Employees | Harassment

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the training requirements under New York State and New York City law and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment –, this course will discuss the benefits of and strategies for promoting a respectful work environment.

Duration: 54 minutes

Also available in Spanish


Bullying and Hazing on Campus | Harassment

Institutions of higher learning are generally perceived as communities that promote mutual respect and concern for one another. Most students and their parents expect their chosen campus to be safe, secure, and protected. But the fact is that bullying, hazing, and other forms of interpersonal violence exist on campuses across the country. In response to this issue, many schools have instituted policies and programs to deal with the moral, legal, and emotional aspects of campus violence. It’s important for faculty, staff, and students to understand the implications of bullying and hazing, and know how to access the support resources available to them on campus. In this course, learners will become familiar with the characteristics of bullying and hazing, the appropriate paths of response to incidents of power-based interpersonal violence, and best practices for preventing, recognizing, and responding to incidents of bullying and hazing on campus.

Duration: 34 minutes


Title IX for Higher Education | Harassment

Every educational institution wants to foster a welcoming, supportive environment for its students. Gender equity is at the heart of a progressive culture in higher education. Title IX of the Educational Amendments of 1972 is a landmark civil rights law prohibiting discrimination in education programs and activities that receive federal funding. Sexual misconduct, including sexual harassment and sexual violence, as well as the failure to provide equal opportunity in educational and co-curricular programs including athletics are prohibited by the legislation. This course is designed for all members of the campus community who have a responsibility in helping their school develop and maintain a respectful environment. It will provide awareness-level training on avoiding, identifying, and reporting sex discrimination and sexual harassment (including sexual violence), and on complying with Title IX and the Department of Education’s Title IX Final Rule (2020).

Duration: 24 minutes


International Workplace Harassment Prevention for managers | Harassment

As a manager, you play a primary role in supporting your company’s efforts to create a workplace characterized by respectful and professional interaction among employees. This involves not only preventing illegal harassment, but also avoiding intimidating, hostile, or impolite behavior. You have a responsibility to be an example of appropriate behavior by the way you treat your employees, and to address situations of inappropriate behavior quickly and appropriately. This course explains why it is important for a company to promote a respectful work environment. In addition, it presents strategies for addressing inappropriate behavior in the workplace. Please note that the course content is for informational purposes only and does not constitute legal advice. The course materials should not be construed as professional advice in relation to any particular situation nor do they constitute a legal opinion regarding compliance with any law of the jurisdiction. The transmission and receipt of this information is not intended to generate or establish an attorney/client relationship. Users should not act on this information without consulting a professional attorney licensed in their jurisdiction.

Duration: 36 minutes

Language: Spanish


International Prevention of Harassment in the Workplace for Employees | Harassment

As an employee, it’s important that you be respectful of your coworkers, whether they’re in the office next to yours or on the other side of the world. This course explains the benefits of maintaining a respectful workplace and illustrates the basic principles of promoting professional interaction in the workplace.

Duration: 30 minutes

Language: Spanish

HIPAA for Non-Medical Employers | Employment Law

Many organizations that fit the description of non-medical employers have employees, who by nature of their roles in Human Resources or benefits or health plan administration, have access to the personal and private health information of other employees. These organizations are legally obligated to protect this information as described by HIPAA’s Privacy Rule. This course focuses on helping these employees learn how to identify protected health information (PHI), how to appropriately use, disclose, or request PHI, and the importance of following their employer’s internal privacy policies and procedures for handling the PHI they come into contact with as they do their job.

Duration: 18 minutes


HIPAA – Security Rule for Covered Entities | Employment Law

This course provides employees of covered entitles with an overview of the security obligations that apply to their use of electronic protected health information (e-PHI). It explains the different kinds of safeguards that covered entities are required to put in place and explores best practices for preventing loss, theft, or unauthorized disclosure of e-PHI.

Duration: 36 minutes


HIPAA – Security Rule for Business Associates | Employment Law

This course provides employees of business associates (as defined by HIPAA) with an overview of the security obligations that apply to their organizations with respect to electronically stored and transmitted PHI. It explains the importance of compliance, the different kinds of safeguards that business associates are required to put in place, and the role of individual employees in preventing data breaches. Employees are advised on best practices to reduce risks to e-PHI, including how to achieve better security when e-mailing, browsing the web, or remotely accessing e-PHI.

Duration: 36 minutes


Rightful Employment Termination | HR Compliance

Frontline managers with hiring authority need to have a general understanding of how the law impacts the approach an organization should take when terminating a person’s employment. This course will provide managers with a working knowledge of how to navigate federal anti-discrimination law and general principles of public policy when making employment decisions. It will offer guidance on how to ensure that employment termination happens in a way that is least likely to result in a claim of wrongful termination by the employee.

Duration: 18 minutes


HIPAA – Privacy Rule for Covered Entities | Employment Law

The information that a health care provider collects and uses to provide patient care is confidential and often sensitive. Because of the sensitive nature of medical records and other personally identifiable information, patients trust their health care provider to safeguard their information and use it appropriately. Employees of organizations that are considered ‘covered entities’ under HIPAA work with patients and their confidential information on a daily basis, and are required to follow the HIPAA Privacy Rule as well as their employer’s internal privacy policies. In this course, you will learn how to identify protected health information, how to appropriately use and disclose PHI, and how to implement best practices for safeguarding the information you work with every day.

Duration: 30 minutes


HIPAA – Privacy Rule for Business Associates | Employment Law

The confidentiality of health information is closely safeguarded by HIPAA’s Privacy Rule. All employees that regularly work with protected health information must understand the Rule’s requirements for properly handling it. This course will explore the basic principles of the Privacy Rule and offer some best practices for protecting information and avoiding violations. The information contained in this course reflects the most recent updates to HIPAA as outlined in the Final Omnibus Rule of 2013.

Duration: 24 minutes


Wage & Hour for Employees | Employment Law

As an employee, it’s important to be familiar with how wage and hour laws affect you. In this course you will learn about wage and hour laws in the context of everyday life on the job. You’ll also learn about the importance of accurately documenting your working time, and you’ll learn about the laws and regulations governing overtime. Finally, you’ll learn what you should do if you have questions about wage and hour issues.

Duration: 18 minutes


Union Awareness | Employment Law

Decisions by the National Labor Relations Board have increased the focus on labor unions and their role in the modern workplace. This course will provide an overview of workers’ rights under the various US labor laws, as well as employers’ rights and obligations with respect to union activity.

Duration: 48 minutes


Wage and Hour Awareness for Managers | Employment Law

As a manager of employees who earn an hourly wage, it’s important for you to be familiar with the basic principles of wage and hour law. Your knowledge of common pay-related issues will allow you to support your company’s pay policies and minimize the risk of pay violations. This course addresses federal minimum wage requirements, pay for breaks and meals, overtime requirements, and recordkeeping responsibilities.

Duration: 24 minutes


EEO and Lawful Hiring | Employment Law

As a manager, it is essential to use recruitment strategies that attract the right candidates. But just as important is the avoidance of discrimination, both intentional and unintentional. In this course, you will learn about the Equal Employment Opportunity laws that guide your employer’s recruiting efforts and how to help ensure your hiring practices are fair and lawful.

Duration: 30 minutes


Privacy and Information Security | Employment Law

Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual’s personal information has business implications that extend beyond the privacy of any one individual. Private information relative to certain businesses and industries is protected by various laws. At present, there is no broad, general federal law protecting the privacy of customer information; most protections are aimed at particular types of information (such as medical or student records, for example) or particular types of businesses (such as healthcare and financial services providers, for example). Customers and consumers expect their information to be protected; businesses that recognize the need to make privacy part of their business strategy, are ahead of the game. However, the ability of a business to protect private information it collects as part of its business is only as strong as its weakest link – the human factor – something that technology can’t easily overcome. This course is aimed at helping individuals who work with private information understand the ways that this information can be disclosed inadvertently, with an aim to ensure that private information doesn’t fall into the wrong hands.

Duration: 60 minutes


Workplace Management: Employment Laws and Regulations | Employment Law

The HR practitioner must continuously maintain a working level of knowledge regarding laws and regulatory standards that impact the organization’s relationship with its employees and that serve to protect the interests of both parties. Organizational noncompliance may lead to financial penalties and other indirect costs, such as reputational impacts. In this course, you’ll learn about a number of federal laws and standards and their amendments, covering areas of compensation, employment, health and safety, employee relations, and employee protection. The course contents are based on the Body of Competency and Knowledge (BoCK), 2015 of the Society for Human Resource Management (SHRM). While the course helps learners to prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to improve their effectiveness in the workplace and advance their careers.

Duration: 109 minutes


HIPAA Privacy Essentials | Employment Law

This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact them.

Duration: 60 minutes


Promoting a Substance-free Workplace | HR Compliance

Substance abuse is a pervasive problem in society, so it’s no surprise that it carries over into the workplace. Substance abusers are more likely to be late or absent from work, change jobs frequently, be less productive, and be involved in workplace accidents. They also tend to have other personal problems outside of work as a result of the substance abuse, which further impairs their ability to concentrate on their work. Successful substance-free workplace programs can result in decreased absenteeism, fewer accidents, less downtime, reduced turnover, and fewer incidents of theft, as well as improving morale and productivity for all employees. This course is designed to provide employees and supervisors with an understanding of the benefits of a substance-free work environment, to help them understand the impact substances have in the workplace and recognize signs of employee substance abuse.

Duration: 18 minutes


FERPA for Higher Education | HR Compliance

Ensuring the privacy of student educational records is an important priority for every educational institution. The Family Educational Rights and Privacy Act (FERPA) outlines the rights of students and their families with respect to the confidentiality of and access to educational records kept by institutions. This course will provide employees of postsecondary educational institutions awareness-level training on their responsibilities and obligations under FERPA.

Duration: 30 minutes


Campus Security Obligations Under Federal Law | HR Compliance

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Violence Against Women Act are federal laws that require all institutions of higher learning that participate in federal financial aid programs to collect and report data about crime on and near their campuses, and to educate the campus community about violent crime. In this course, learners will become familiar with their role in helping the institution meet its campus security obligations under these laws. This course is designed to be used in conjunction with an institution’s ongoing crime prevention and awareness campaigns.

Duration: 30 minutes


FMLA | Leaves of Absence

A sick child at home. An accident or injury. Caring for an aging parent. Each of these events is part of life and can temporarily prevent an employee from being able to perform his or her job. Supervisors and managers often find themselves in the position of responding to requests for employee leave as they handle the company’s day-to-day operations. It is important for managers and supervisors to understand the basic guidelines for granting leave that are established by the Family and Medical Leave Act (FMLA) and other laws. This course describes the family- and health-related situations that trigger an employee’s eligibility to take leave under the FMLA. It also explores the other types of leave which are protected by law and examines the criteria for leave entitlement.

Duration: 12 minutes


Global Business Ethics | Ethics

In today’s business environment, companies are under intense scrutiny in the media, by investors, and by customers over the way they operate. People prefer to do business with companies and individuals that share their values, and avoid businesses that they feel are unethical, secretive, or corrupt. Organizations and their employees who hold themselves to high ethical standards often reap the rewards of fair and honest business practices, both financially and in terms of public opinion. In this course, you will learn the traits and benefits of ethical conduct, as well as how to identify unethical behavior, and what to do when you have questions.

Duration: 18 minutes


Financial Integrity | Ethics

Fraud schemes can be diverse and complex, but the consequences of fraud can be painfully simple – financial and reputational damage to an organization and its employees. As a result, it’s essential for workers at all levels of an organization to be proactive and alert to suspicious financial activity. This course will explore common sources of financial fraud, the signs that indicate risk for fraud, and the importance of reporting any suspicious activities or behaviors.

Duration: 24 minutes


Compliance Impact: Business Ethics – Adjusting the Figures | Ethics

Ethics has a foundational role to play in today’s corporate culture. Being able to respond appropriately to situations that present ethical risks will help you contribute to a positive business environment. This Compliance Impact demonstrates how employees’ unethical actions can result in severe and negative consequences.

Duration: 6 minutes


Integrity in the Workplace | Ethics

Whistleblowing and ethics in the workplace have been in the headlines over the past few years because high-profile employees have blown the whistle on large public companies, such as Enron and WorldCom. However, integrity and ethics in the workplace are not just for large, high-profile companies. Almost every employer is subject to state or federal laws and regulations, and if the employer does not promote an ethical culture, individual employees with integrity may choose to blow the whistle on their employer’s wrongdoing. Whistleblowing isn’t just for accountants or lawyers who uncover widespread evidence of fraud. It’s also for average, everyday employees who discover illegal or unethical behavior in the workplace, and decide to report it. This course discusses various aspects of corporate ethics, including fraud and abuse associated with financial, safety, health, environmental, and other workplace issues, and the regulatory agencies, laws, and regulations that govern them. The course also discusses how both employers and employees can improve integrity and promote an ethical workplace culture. For employees, it is important to understand how to blow the whistle objectively, and also to understand the general protections afforded to whistleblowers by law, which protect them from retaliation by their employers. For employers, this means implementing policies and practices that promote openness and transparency in the workplace, encouraging employees to report their concerns internally, and rewarding employees and managers for strict compliance with laws and regulations.

Duration: 48 minutes


Foreign Corrupt Practices Act | Ethics

US firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The Act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the Act can impact your business and gives advice on the steps you can take to make sure that your business adheres to the provisions of the Act.

Duration: 60 minutes


Overcoming Unconscious Bias in the Workplace | Ethics

It’s not just individuals who face unconscious biases in the workplace; teams and organizations can also operate with shared institutionalized biases. Ensuring a diverse workplace requires seeing past these biases. In this course, you’ll learn about the process of overcoming organizational biases and how to function as an inclusive leader. You’ll also learn specific tactics for combating unconscious biases in the workplace.

Duration: 25 minutes


Code of Conduct Awareness | Ethics

A company’s Code of Conduct is a key part of its ethical framework. Outlining an organization’s key ethical principles and providing guidance on the expected standards of behavior for employees, the Code serves as an important resource for employees as they navigate the sometimes challenging waters of the workplace. This course will introduce employees to the uses and benefits of their organization’s Code of Conduct, and offer practical advice on how to apply the Code to ethical dilemmas they may encounter in the business environment.

Duration: 30 minutes


Global Conflicts of Interest | Ethics

Many employees routinely face situations that can create a potential conflict of interest, where divided loyalties may affect their ability to make impartial decisions on behalf of their employer. Inappropriate resolution of these conflicts can result in direct financial loss to the organization, as well as the erosion of an organization’s ethical culture and a damaged reputation. This course describes how to identify potential conflicts of interest and respond appropriately to them.

Duration: 30 minutes


Code of Conduct Awareness – Higher Education Edition | Ethics

An educational institution’s Code of Conduct is a key part of its ethical framework. Outlining the institution’s key ethical principles and providing guidance on the expected standards of behavior for employees, the Code serves as an important resource for employees as they navigate the sometimes challenging waters of the workplace. This course will introduce employees to the uses and benefits of their institution’s Code of Conduct, and offer practical advice on how to apply the Code to ethical dilemmas they may encounter in the academic environment.

Duration: 15 minutes

Biosafety Hazardous Waste Handling and Disposal | Hazardous Waste

This course teaches basic precautions against the transmission of infection from biohazardous waste in the workplace. It describes the various categories of biohazardous waste and how infection can be transmitted by biohazardous waste. It also outlines standard safety precautions against transmission, and guidelines for the safe storage, treatment, and disposal of biohazardous waste. It also describes the steps for cleaning up a biohazardous spillage.

Duration: 24 minutes


Hazardous Materials and Spills in the Workplace | Hazardous Waste

This course discusses proper handling of chemicals in the workplace and actions that can be taken to protect the workers, the public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 60 minutes


Hazardous Material Handling and Storage | Hazardous Waste

This course covers information about drum handling, compressed gas cylinders, flammable materials, slings, safe lifting techniques, and safe handling procedures. The intent of the information is to familiarize the learner with safe work practices necessary to prevent injury while handling materials and equipment in the workplace.

Duration: 42 minutes


Pollution Prevention for Employees | Hazardous Waste

This course is intended for all employees who work in an office or general industry environment. It helps to raise employee awareness about the production of waste and pollution that occurs as a result of everyday actions, as well as offering simple yet effective tips and strategies that will help to reduce the volume and amount of waste and pollution that is generated by them and their workplace as a whole.

Duration: 24 minutes


Universal Waste Rule | Hazardous Waste

This course provides an overview of the federal Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is designed to comply with the intent of the applicable regulatory requirements. In this course, you’ll learn how to identify the characteristics of batteries that make them a universal waste, identify basic handling requirements of lamps that qualify as universal waste, identify the hazardous waste items classified as universal waste under the Universal Waste Rule, identify the labeling and handling requirements of universal waste pesticides under the Universal Waste Rule, and cite the requirements for the participants under the Universal Waste Rule.

Duration: 30 minutes


Stormwater Pollution Prevention | Hazardous Waste

This course describes the nature and occurrence of stormwater pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called stormwater or stormwater runoff. Stormwater runoff is one of the leading causes of pollution in rivers and lakes. Identifying sources of stormwater pollution and keeping them from coming in contact with runoff is the best and most economical way to protect the quality of the nation’s waters. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to describe common stormwater pollutants, identify categories covered under the National Pollutant Discharge Elimination System, and discuss methods of preventing stormwater pollution.

Duration: 36 minutes


Site Control (HAZWOPER) | Hazardous Waste

The purpose of site control is to reduce the potential contamination to workers, the general public, and the environment from hazardous waste sites. Site control is especially important in emergency situations, and the methods and degree of control required will depend on factors such as the size of the site, its characteristics, and the surrounding community. In order to control a site, various procedures are implemented to manage it. This course is designed to comply with the intent of the applicable regulatory requirements, specifically the Occupational Safety and Health Administration’s, or OSHA’s, Hazardous Waste Operation and Emergency Response regulation, commonly referred to as HAZWOPER.

Duration: 30 minutes


Hazardous Waste Generator (RCRA) | Hazardous Waste

This course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of generator status ( Very small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the Resource Conservation and Recovery Act (RCRA) regulations. Thus, accumulation, labeling, and other management requirements are described for both satellite accumulation areas and 90-day accumulation areas. Last, the importance of, and methods for, waste minimization and spill prevention and response are defined. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to identify and characterize all wastes, properly label and manage waste containers, use a manifest when RCRA waste is transported, properly dispose of hazardous waste, prepare waste generation reports, and maintain compliance records.

Duration: 24 minutes


Globally Harmonized System of Classification and Labeling of Chemicals (GHS) | Hazard Communications

GHS, an acronym for Globally Harmonized System of Classification and Labeling of Chemicals, is a system aiming to standardize and harmonize the classification and labeling of chemicals. Although many countries follow regulatory systems for the safe handling and transport of chemicals through labels and safety data sheets, there is no standard approach. So while the formats are similar in different countries, the differences are significant enough to warrant different labeling and safety data sheets for the same product in different markets. With the gradual implementation of the GHS worldwide, countries have consistent and appropriate information on the chemicals they import or produce, and the infrastructure to control chemical exposures and protect people and the environment can be established in a comprehensive manner. This course introduces the GHS and explains how hazards are classified and communicated through the use of labels and safety data sheets.

Duration: 36 minutes


Safety Data Sheets | OSHA and General Safety

This course is designed to provide both workers and supervisors with a better understanding of how to interpret a safety data sheet (SDS), as well as address specific requirements associated with SDSs in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 42 minutes

Also Available in Spanish


Hazard Communication: An Employee’s Right to Understand 2.0 | Hazard Communications

This course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and store hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 24 minutes

Also Available in Spanish


Toxicology (HAZWOPER) | Hazard Communications

This course focuses on the study of toxins, their safe limits, and their adverse effects on living organisms. While the subject of toxicology is complex, it is necessary to understand the basic concepts in order to make logical decisions concerning the protection of personnel from chemical exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define the types of toxic agents, identify the four routes by which toxicants enter the body, recognize adverse responses to toxic chemical exposure, identify the principles of chemical exposure limits, and describe the factors that influence the adverse effects of chemical exposure.

Duration: 18 minutes


Site Safety and Health Plan Procedures (HAZWOPER) | Hazard Communications

This training is designed to provide on-site and off-site employees with information on the company’s site safety and health plan. A site safety plan establishes policies and procedures to protect workers and the public from potential hazards posed by a hazardous waste site. The content in this course is designed to comply with the intent of the applicable regulatory requirements. In this course, learners will identify the purpose of personnel organizational structures associated with a site safety and health plan, identify the purpose of a work plan, identify the requirements of a site safety and health plan, identify the purpose and provisions of a site hazard assessment, identify the requirements for a personal protective equipment (PPE) program, and identify the purpose and provisions of site control and standard operating procedures (SOPs).

Duration: 42 minutes


Regulatory Overview (HAZWOPER) | Hazard Communications

This course provides information about the history, purpose, and mission of key regulatory agencies including OSHA, EPA, and DOT. The intent of the course is to provide the learner with an understanding of the sources of regulatory occupational safety and health work practices and standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to specify why regulatory standards are established, identify the purpose of the major regulatory agencies that establish regulations impacting the workplace (OSHA, EPA, DOT), identify the purpose of RCRA, CERCLA, and SARA, identify hazardous waste, identify the scope and purpose of HAZWOPER, identify steps to prevent hazardous materials and exposure to hazardous waste, and identify which workers are affected by HAZWOPER.

Duration: 30 minutes


Heat and Cold Exposure Management (HAZWOPER) | Hazard Communications

This course is intended for personnel who may be exposed to temperature extremes at hazardous waste sites. Heat-related illness is a major hazard, especially for workers wearing personal protective clothing. Cold-related injuries can cause loss of limbs or even death. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify heat-related illnesses that can result from exposure to hot temperatures, specify first aid measures for heat-related illness, identify individual factors that affect the body’s ability to withstand hot temperatures, specify steps to avoid or reduce heat-related illness, specify conditions and injuries that can result from exposure to cold temperatures, specify first aid measures for frostbite and hypothermia, identify individual factors that affect the body’s ability to withstand cold temperatures, and recognize measures for preventing injuries related to cold temperature exposure.

Duration: 30 minutes


Fire and Explosion Hazards (HAZWOPER) | Hazard Communications

This course identifies procedures and precautions to help reduce the risks of fire and explosion from chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. By learning how to protect yourself and others from fire and explosion hazards, you can help save time, resources, serious injuries, and loss of life. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The learning objectives of the course are to identify the four elements that trigger a fire; define the terms ignitable, flammable, combustible, and oxidizer; identify safety principles to protect against fire and explosion; specify safe handling procedures for potentially flammable or explosive materials; recognize ignition sources; and identify proper storage of flammable and explosive materials.

Duration: 24 minutes


Emergency Response and Spill Control (HAZWOPER) | Hazard Communications

This training describes how to respond to various emergency situations and describes control of spill situations both by the workers involved and by trained emergency personnel. The content in this course is designed to comply with the intent of the applicable regulatory requirements. In this course, you’ll learn how to define hazardous materials, recognize where spills are likely to occur, identify the elements of an emergency response plan, identify equipment and supplies in response to a spill, define levels of emergency response personnel, specify spill prevention measures, identify methods to contain or confine chemical material, identify post-response actions after a spill.

Duration: 24 minutes


Decontamination (HAZWOPER) | Hazard Communications

This training provides information concerning decontamination, which is the process of removing contaminants that have collected on workers and equipment. Decontamination protects you from hazardous substances that may contaminate and eventually penetrate protective clothing, respiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents the movement of contaminants from the site to the community. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to list the major factors that affect permeation of contaminants, identify the steps in making a decontamination plan, identify the zones of a hazardous material site, list decontamination procedures for personnel and equipment, describe tests used to determine the effectiveness of decontamination methods, identify health and safety hazards associated with decontamination procedures, and recognize how emergency decontamination situations should be handled.

Duration: 24 minutes


Hazard Communication (HAZWOPER) | Hazard Communications

This course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and store hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 24 minutes


Lead Awareness in General Industry | Environmental Compliance

This course covers information mandated by OSHA 29 CFR 1910.1025. It provides general knowledge of the hazards associated with lead exposure and requirements to reduce or eliminate exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 42 minutes


Construction: Lead Awareness | Environmental Compliance

This course covers information mandated by OSHA 29 CFR 1926.62. It provides general knowledge of the hazards associated with lead exposure and requirements to reduce or eliminate exposure in the construction industry.

Duration: 42 minutes


Asbestos | Environmental Compliance

This course will provide you with information about the serious health hazards associated with exposure to asbestos. It will also address where asbestos is commonly found, how it can potentially affect you, and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 42 minutes


Environmental Regulations Overview | Environmental Compliance

This course provides an overview of major environmental laws and regulations and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define the purpose of the Toxic Substances Control Act (TSCA); specify the purpose of the Resource Conservation and Recovery Act (RCRA); specify the purpose of the Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA), also known as Superfund; specify the purpose of the National Environmental Policy Act (NEPA); and identify the intent of various laws.

Duration: 36 minutes

Collision Avoidance | Transportation

Each year, tens of thousands of people are injured or killed in vehicle collisions. That’s why it’s important that all drivers understand the challenges that face them on the nation’s roads and highways. In this course, you’ll learn about types of collisions and how to avoid them, how to deal with emergency stop situations such as skids and shoulder drops, how to prevent collisions by properly negotiating intersections, and techniques for dealing with common distractions.

Duration: 30 minutes

Also Available in Spanish


Safe Vehicle Backing | Transportation

Backing a vehicle can be the most hazardous driving you do all day – one in four accidents involves backing. As a responsible driver it is important to choose the safest method to back your vehicle and to understand that your choices impact others. In this course, you will learn about the impacts of backing accidents, their common causes, and how to minimize risks of collision when backing vehicles, including delivery vans.

Duration: 24 minutes


Emergency Situations While Driving | Transportation

Do you sometimes worry that you won’t be able to handle emergencies that might happen while you’re driving? Worrying isn’t helpful; instead prepare for potential driving emergencies by learning how to respond appropriately and safely to them. Successfully handling emergencies requires knowledge of how to prevent them when possible and how to handle them when they do happen. Understanding the typical types of collisions can help you avoid them, knowing how to handle a skid can help you successfully steer out of one, and knowing how to adjust your driving to hazardous weather conditions can help you prevent or avoid weather-related emergencies. It is also important that you know how to safely handle a breakdown. Finally, you should know how to handle an accident in case you’re involved in an accident.

Duration: 24 minutes

Also Available in Spanish


Distracted Driving 2.0 | Transportation

Each year, thousands of people are injured or killed in motor vehicle accidents involving distracted drivers. People driving while talking on their cell phones or eating put all road users at risk. With motor vehicle accidents (MVAs) now among the top causes of injury-related deaths and the number one cause of work-related deaths, all responsible drivers must be able to control distractions while at the wheel. In this course, you will learn why distractions cause accidents, and how to minimize your exposure to them.

Duration: 18 minutes

Also Available in Spanish


US Export Controls | Transportation

US firms that transact any level of business internationally must comply with federal laws regulating the export of commercial and defense-related items, information, and technology. This course provides awareness-level training about the regulatory system for exports; the agencies involved in administering and enforcing the regulations, including the Bureau of Industry and Security (BIS), the Directorate of Defense Trade Controls (DDTC), and the Office of Foreign Assets Control (OFAC); the definitions of key terms under the various laws, such as ‘exports’ and ‘foreign persons’); and how to determine whether an item to be exported requires a license.

Duration: 60 minutes


DOT: Hours of Service | Transportation

Commercial motor vehicle drivers in the US must comply with regulations issued by the US Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA). Commercial motor vehicle operators need to be aware of the driving rules, documentation requirements, and penalties for noncompliance, including the limitation of 70 hours of on duty time per eight-day period or 60 hours of on duty time per seven-day period.

Duration: 36 minutes


DOT: Air Brakes | Transportation

Transport vehicles such as train, trucks, buses are used every day to transport both goods and people. An important safety feature on these vehicles, the air brake system, is used to control speed. The US Department of Transportation Federal Motor Carrier Safety Administration (FMCSA) regulates the use of air brakes and sets standards for maintaining and operating these systems. Drivers of vehicles equipped with air brakes need to know the components of the systems, how they work, and how to use them, and make sure they’re operating safely. This course introduces the components that work together to create an air brake system, guidelines on operating a vehicle equipped with air brakes, and checklists for inspecting air brake systems and the air brakes on both single and combination units.

Duration: 30 minutes


Forklift Operation 3: Load Handling | Transportation

Forklifts are an important tool used in many industries, but they present many hazards to their operators. The good news is that many of these hazards can be avoided, if not eliminated, when operators are trained to properly operate and load a forklift. Some basic practices can be used to improve safe load handling – for example, driving the forks as far under the load as possible. More specific practices for approaching, lifting, and lowering a load can also help forklift operators improve load handing safety as they perform each of these actions. Armed with this knowledge, forklift operators will be better prepared to safely load the forklifts they operate.

Duration: 24 minutes

Also Available in Spanish


Urban Driving | Transportation

Driving in urban areas presents a different set of hazards to drivers as compared to highway driving. Red lights, intersections, traffic, distracted drivers, and pedestrians are just some of the hazards the urban driver will encounter. This course will teach you how to safely drive through urban areas, how to enter and exit traffic, how to navigate intersections, and how to react to traffic signals. You’ll also learn how to share the road safely with pedestrians and cyclists.

Duration: 18 minutes


Trailer Coupling and Uncoupling | Transportation

As a commercial vehicle operator, you are responsible for the safe operation of your tractor trailer. Following appropriate practices to couple and uncouple trailers, as well as maintaining equipment, ensures that you and the other motorists who share the road with you are safe. In this course, you will learn about the equipment used to couple and uncouple trailers and how to use it properly. You’ll also learn about some of the inspections you need to perform on connecting equipment before taking a combination vehicle on the road. This course also covers the steps for coupling and uncoupling vehicles safely.

Duration: 36 minutes


Negotiating Hazards for Commercial Vehicles | Transportation

According to the Federal Motor Carrier Safety Administration, or FMCSA, collisions at intersections alone account for 45% of all reported crashes and 21% of fatalities. Intersections are just one of many common hazards you may encounter every day. In order to safely negotiate the hazards you come into contact with, you must be familiar with the procedures and precautions to take. In this course, you will learn about what you need to do to safely negotiate turns and merging, intersections, downgrades, and railroad crossings.

Duration: 36 minutes


Loading Dock Safety | Transportation

Typically, loading docks are busy areas where equipment, such as forklifts, is used to move materials and freight onto or off of trailers. Special attention is needed in these areas to ensure the safety of the workers involved in loading and unloading trailers. In addition to forklift tip overs, it’s also important to make sure forklifts don’t slip or skid off elevated docks, fall between the dock and the trailer, or hit the trailer. Avoiding these types of hazards will help keep everyone involved with loading and unloading trailers safe. This course covers OSHA’s requirements for both forklift operators and working surfaces in loading areas. It includes basic and best practices for avoiding hazards while on the dock and during the loading and unloading of the trailer – in particular, inspection methods to follow before entering suspension-type highways trailers. Combined, this information will help you keep the loading dock and loading dock activities safe for all those involved with loading and unloading trailers.

Duration: 18 minutes


Hazardous Weather Driving for Commercial Vehicle Operators | Transportation

This course is designed to help commercial vehicle operators deal with hazards they may encounter when driving in bad weather conditions and address emergencies. In this course, you’ll cover the precautions for driving in rain, snow, fog, and windy conditions. You’ll also explore the correct methods to regain control if your vehicle hydroplanes or is caught in a skid.

Duration: 36 minutes


Forklift Operation 4: Traveling and Maneuvering | Transportation

Safely traveling with and maneuvering a forklift, like most equipment, requires some special considerations. Forklift operators who know how to safely travel with and maneuver a forklift can protect themselves, pedestrians in the workplace, and the loads carried on forklifts. The specific guidelines provided in this course will protect operators from the hazards of traveling with and maneuvering a forklift. The course offers instructions on how to mount and dismount a forklift properly; on traveling with a load over uneven paths, inclines, and other potentially unstable surfaces; and on maneuvering safely when forklifts start, stop, and change direction.

Duration: 24 minutes

Also Available in Spanish


Forklift Operation 2: Stability and Capacity | Transportation

Forklift operation is a specialized job that requires operators to receive specific training. For instance, before operating a forklift, operators need to be familiar with its capabilities and limitations. This course specifies where to find information on safe forklift operation, and explains what this information means. It shows how features of forklift design impact forklift stability and capacity, and emphasizes that operators must be trained to safely operate forklifts according to their specific designs. The course highlights the concept of the stability triangle to help operators understand specific stability concerns presented by different load types, and shows how to safely accommodate these loads to avoid tipovers and falling loads. Finally, the course uses a field calculation to estimate safe load capacity for situations when a load exceeds the forklift’s stated capacity.

Duration: 24 minutes

Also Available in Spanish


Forklift Operation 1: Safety Inspection and Maintenance | Transportation

Forklifts are used in many industries, and operating them safely is paramount to the safety of both operators and fellow employees. In this course, you will learn when and how to inspect a forklift and what to do in the event an equipment problem is discovered. You will also learn the necessary precautions to take and procedures to follow when refueling gasoline, diesel, and propane-powered forklifts and when changing or recharging battery-powered units. You will also learn about the health hazards you may face as a result of working with or around forklifts.

Duration: 30 minutes

Also Available in Spanish


Flatbed Cargo Securement | Transportation

Safe loading and operation of a flatbed trailer depends on following rules and regulations related to safe loading of cargo, proper use of securement devices, and regular inspection of the load. In this course, you will learn about the hazards, rules, and safety provisions for ensuring your safety as a vehicle operator, as well as the safety of other vehicle operators you share the road with.

Duration: 24 minutes


Flagging Safety | Transportation

Traffic control is a critical aspect of worker and driver safety on road construction projects. Flaggers need to be knowledgeable about the standards and guidelines established by the Federal Highway Administration’s Manual on Uniform Traffic Control Devices. These include general guidelines for flagging, appropriate clothing requirements, and the standards for the signs, barriers and lights, and other devices used in your work. You also need to know where to position yourself for optimum safety, how to judge traffic speed and congestion, and how to regulate traffic accordingly.

Duration: 66 minutes


Ergonomics and Injury Prevention for Commercial Vehicle Operators | Transportation

This course is designed to prevent injuries to drivers from risks they face when operating commercial vehicles, and when manually handling the loads they may be transporting. The course discusses various types of injuries associated with operating commercial motor vehicles. It also addresses the ergonomics practices, safety controls, and personal protective equipment (PPE) that commercial vehicle operators should use to minimize or prevent injuries at work.

Duration: 24 minutes


Defensive Driving: Truck Safety | Transportation

When people think of defensive driving, they often think of ‘watching out for the other driver’ or defending themselves from other drivers, so they won’t be involved in an accident. That’s definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are as it is about what someone else does. It’s about being a safe driver, driving a safe vehicle, knowing how to drive your particular vehicle, taking responsibility for driving carefully in hazardous conditions, and knowing when to take yourself off the road. It’s about arming yourself with all the knowledge you can before you turn the key and hit the road. This course is designed to give drivers of commercial vehicles a well-rounded look at the key concepts associated with defensive driving and provide tips and guidelines to prepare them for the everyday challenges on the road.

Duration: 84 minutes


Accident Procedures Involving Large Vehicles | Transportation

Even with years of experience, training, and attention to detail, accidents can happen. How you respond after an accident has occurred is essential to ensuring your safety, as well as the safety of any other individuals involved in the incident. In this course, you will learn basic procedures for how to respond when an accident has occurred, including procedures to follow if there is a fire or a chance of fire, and what types of accidents must be reported to the U.S. Department of Transportation.

Duration: 30 minutes


DOT: Security for Shipment of Hazardous Materials | Transportation

According to the US Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation’s roads, with the rest divided among rail, pipeline, water, and air. These hazardous materials – or ‘hazmats’ – are classified by the DOT according to the types of hazard they present and must be transported under the proper regulations set out by the DOT. This course examines the DOT’s security requirements relative to the shipment and transportation of hazardous materials. In addition, it explains the hazard classes and provides examples of the placards used when transporting hazardous materials. The course also outlines the basic elements of a security plan, defines the employers who require a plan, and explains the training required for employees of companies with plans in place.

Duration: 54 minutes


DOT 4: Loading and Storage | Transportation

This course introduces the requirements of the Department of Transportation’s Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers and loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous materials affect everyone’s safety. This training course may be used to meet the requirements for general awareness or familiarization training. Your employer will provide additional function-specific training.

Duration: 30 minutes


DOT 3: Shipping Papers | Transportation

This course will introduce the requirements of the Department of Transportation’s Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification, preparation, and transportation of hazardous materials affect everyone’s safety. This training course may be used to meet the requirements for general awareness and familiarization training. Additional function-specific training will be provided by your employer.

Duration: 30 minutes


DOT 2: Packaging, Labeling, Marking, and Placarding | Transportation

This training course will introduce the requirements of the Department of Transportation’s Hazardous Materials Regulations, including packaging, labeling, marking, and placarding. The proper identification, preparation, and transportation of hazardous materials has the potential to impact everyone’s safety. This training course may be used to meet the requirements for general awareness and familiarization training. Additional function-specific training will be provided by your employer.

Duration: 54 minutes


DOT 1: Introduction, Classification, and the Hazardous Materials Table | Transportation

This training course will introduce the requirements of the Department of Transportation’s Hazardous Materials Regulations, including definitions, the nine hazard classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone’s safety. This course may be used to meet the requirements for general awareness or familiarization training. Your employer will provide additional general awareness, function-specific safety awareness, and security awareness training. The learning objectives of the course are to define terms associated with hazardous materials transportation, classify hazards according to DOT’s nine hazard classes, and recall and interpret information found in the HAZMAT Table.

Duration: 42 minutes


Defensive Driving Fundamentals | Transportation

This course will provide general defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements – specify concerns to be addressed before and while driving, use safe driving techniques to avoid collisions, drive safely in various weather conditions, and respond to specific driving emergency situations.

Duration: 48 minutes

Also Available in Spanish


DOT: Inspections | Transportation

Maintaining safe working equipment and working conditions is essential when operating large trucks. In order to ensure that vehicles are safe to operate and share the road with, it is important to perform frequent inspections of the equipment you are using, as well as more extensive annual inspections. In this course, you will learn when to perform operator inspections, what to inspect, and how to report your inspections. You will also learn about requirements and standards for annual inspections as required by the Department of Transportation, or DOT.

Duration: 24 minutes


DOT: Drug and Alcohol Awareness | Transportation

Drug and alcohol abuse by employees is a common cause of serious workplace problems faced by American companies and organizations today, including accidents and ineffective work practices. Beyond the financial burden of increased insurance costs, loss of income, and compensation payments, substance use on the job can result in life-changing injuries or fatalities. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws and provides employers who are responsible for transportation employees with guidelines for setting up effective drug-free programs. Employers rely on supervisors to implement these guidelines; for example, through being vigilant in identifying and addressing instances of workplace substance abuse and alcohol misuse. In particular, supervisors of safety-sensitive employees must monitor staff members to determine whether or not there are sufficient grounds to refer the individuals for a reasonable-suspicion drug or alcohol test, and then follow the required testing procedures. This course explores the causes, indicators, and consequences of alcohol misuse and substance abuse in the US transportation industry. It describes the US laws that relate to drug and alcohol testing of transportation employees and outlines DOT regulations that enforce compliance among transportation employers. The course also discusses the supervisor’s role in referring employees for testing based on a reasonable suspicion that a safety-sensitive worker is using or under the influence of alcohol or drugs while on duty. DOT Federal Motor Carrier Safety Administration regulation 49 CFR Part 382.603 (Alcohol Misuse and Controlled Substances Use Information, Training, and Referral – Training for supervisors) requires supervisors of commercial motor vehicle drivers who operate vehicles that require a commercial driver license to take 60 minutes of training on alcohol misuse and 60 minutes of training on controlled substances use. This course is designed to meet the requirements of 49 CFR Part 382.603.

Duration: 132 minutes


Defensive Driving | Transportation

Every year, motor vehicle accidents result in thousands of deaths, and many of these result from occupational motor vehicle incidents. This course provides simple, effective defensive driving techniques you can use to reduce your chances of being involved in a motor vehicle accident. It covers accident prevention techniques, safety precautions for driving in hazardous conditions, and the risks of drinking and driving. It also explores the use of vehicle safety features and covers guidelines for driving safely on the job.

Duration: 18 minutes

Also Available in Spanish


Packaging Small Quantities | Transportation

This activity-based course covers Department of Transportation (DOT) requirements for packaging and shipping small quantities of hazardous materials by highway within the United States. Before taking this course, you should have already completed DOT hazardous material transportation Modules 1 to 4, or other similar training, and have relevant experience using the DOT Hazardous Materials Tables. This course builds on those concepts as they relate to packaging small quantities for shipment by putting you into situations where you’ll identify materials in the DOT Hazardous Materials Table and determine whether an exception applies and how it affects the packaging, marking, labeling, and preparation of shipping papers for small quantities of different types of hazardous materials in specific situations.

Duration: 47 minutes


Hazardous Materials: Infectious Materials Transportation by Ground | Transportation

This activity-based course covers the U.S. Department of Transportation (DOT) requirements for packaging and shipping infectious materials by highway within the United States. The course puts you into situations where you’ll classify the type of infectious substance being shipped, select the proper shipping name from the DOT Hazardous Materials Table, and determine the proper packaging, marking, labeling, and shipping paper requirements for infectious substances. This course does not address the requirements for shipping infectious substances by aircraft, rail, or vessel.

Duration: 46 minutes


IATA 1: Hazard Class Identification/Classification | Transportation

This training course will introduce the requirements of the International Air Transport Association’s Hazardous Materials Regulations, including definitions, an introduction to the hazard classes, and the List of Dangerous Goods. The proper identification, preparation, and transportation of hazardous materials affect everyone’s safety. This training course may be used to meet the requirements for general awareness and familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define terms associated with air transportation of dangerous goods, classify hazards according to International Air Transport Association’s nine hazard classes, and identify and interpret information found in the List of Dangerous Goods.

Duration: 30 minutes


IATA 2: Marking and Labeling | Transportation

This training course will introduce the International Air Transport Association’s marking and labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone’s safety. This training course may be used to meet the requirements for general awareness and familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize package specification markings and package use markings, identify hazard labels and handling labels, and apply marking and labeling requirements when shipping dangerous goods.

Duration: 30 minutes


IATA 3: Packaging | Transportation

This training course will introduce the packaging requirements of the International Air Transport Association’s Dangerous Goods Regulations. This training course may be used to meet the requirements for general awareness and familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize the general packing requirements and the conditions normal to air transport, identify the proper packaging for the material to be shipped, and recognize UN specification packaging.

Duration: 30 minutes


IATA 4: Documentation | Transportation

This course will introduce the requirements of the International Air Transport Association’s Hazardous Materials Regulations, including required documentation to transport dangerous goods (Shipper’s Declaration for Dangerous Goods and Air Waybill). This training course may be used to meet the requirements for general awareness and familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify the necessary components on the Shipper’s Declaration for Dangerous Goods and describe the elements required on an Air Waybill for a shipment of Dangerous Goods.

Duration: 30 minutes


IATA 5: Limitations and Shipment Review | Transportation

This course explains that the Department of Transportation (DOT) governs all modes of transportation in the US, including air transportation. The DOT has a set of regulations pertaining to the shipment of hazardous materials (dangerous goods) known as the Hazardous Materials Regulations (HMR). This training course may be used to meet the requirements for general awareness and familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify the requirements placed on a shipper by the Department of Transportation when shipping by air, identify the requirements placed on the shipper by other national authorities, identify the requirements placed on the shipper by the carrier, and verify that a shipment is properly identified, packaged, marked, and labeled, and the documentation is correct.

Duration: 30 minutes


IMDG 1: Introduction, General Provisions, and Classifications | Transportation

Shipping dangerous goods presents safety issues that must be addressed. The International Maritime Dangerous Goods (IMDG) Code was developed to help ensure dangerous goods are transported safely by sea. Its regulations provide the individuals who handle and ship dangerous goods with the information they need to do so safely. This course begins with an introduction to the IMDG Code, including its origins, purpose, and enforcement and training requirements. In the United States, the Pipeline and Hazardous Materials Safety Administration (PHMSA) develops and enforces regulations for the safe transport of dangerous materials. The connection between the two sets of regulations will be explained. A physical description of the IMDG Code is given, as well as instruction on how to access and use the information it contains to determine if dangerous goods are regulated by IMDG and PHMSA and how to ship them properly.

Duration: 60 minutes


IMDG 2: Dangerous Goods List, Special Provisions and Exceptions | Transportation

The International Maritime Dangerous Goods (IMDG) Code is the recognized code of practice for the safe carriage of dangerous goods by sea. Manufacturers, packagers, shippers, stowers, carriers, and others involved throughout the supply chain must adhere to the provisions in the IMDG Code when dealing with cargo to be transported all or in part by ship. The IMDG Code contains the Dangerous Goods List, a list of the dangerous goods most commonly carried by sea. The list covers, as far as practicable, all dangerous substances of commercial importance. This course will introduce you to the IMDG Code Dangerous Goods List, and will help acquaint you with IMDG Code packing and tank provisions for dangerous goods containers.

Duration: 60 minutes


IMDG 3: Packaging, Marking, Labeling, Placarding, and Documentation | Transportation

The International Maritime Dangerous Goods (IMDG) Code is the recognized code of practice for the safe carriage of dangerous goods by sea. Manufacturers, packagers, shippers, stowers, carriers, and others involved throughout the supply chain must adhere to the provisions in the IMDG Code when dealing with cargo to be transported all or in part by ship. This course will familiarize learners with the IMDG Code and its requirements and regulations for packaging, marking, labeling, placarding, and documenting dangerous goods for transport by sea.

Duration: 90 minutes


IMDG 4: Loading, Unloading, and Offering Dangerous Goods | Transportation

As cargo makes its way to its destination, the cargo transport unit (CTU) it’s packed in and the packages themselves are subjected to a variety of forces that can damage them. This is true of all types of goods, but is of particular concern when shipping dangerous goods. As such, dangerous goods are packed for transport in a manner meant to protect human health and safety, property, and the environment. Taking certain precautions, such as performing prepacking inspections and following stowage and segregation requirements, can help prevent incompatible dangerous goods from coming into contact during shipping – avoiding potentially disastrous results. Knowing how to properly pack, secure, load, and unload the cargo from a CTU will also help reduce the risks presented by dangerous goods to those who offer them. In this course you’ll explore the precautions, requirements, and best practices used within the transport and shipping industries to improve safe transport and to minimize risks associated with dangerous goods.

Duration: 60 minutes


Hand and Power Tool Safety | OSHA & General Safety

Millions of workers in a variety of industries use handheld tools every day. While hand and power tools are useful to get the job done, they can turn a normal work day into a tragedy. In this course, you’ll learn about the general basic safety rules when using tools. You’ll also learn how to identify hazards and safety controls associated with hand tools. Then you’ll be introduced to general safety guidelines as well as specific precautions for using power tools.

Duration: 18 minutes

Also Available in Spanish


Warehouse Safety | OSHA & General Safety

Modern industry relies heavily on warehouses as distribution hubs for material goods. Goods are stored, usually temporarily, in warehouses as they make their way to their final destinations – for example, retail or commercial customers. This constant turnover of materials makes for a very busy environment where the use of equipment, climbing, the use of ladders, and the storage of materials and dangerous chemicals present potential safety hazards.

Duration: 24 minutes


Introduction to OSHA| OSHA & General Safety

This introductory course outlines the history and mission of the Occupational Safety and Health Administration (OSHA) and why it is important to workers. It provides learners with a basic understanding of employee rights and employer responsibilities under OSHA and how to read OSHA standards. It also explains the OSHA inspection process and introduces learners to a variety of safety and health resources that they may find useful or necessary on the job.

Duration: 54 minutes


Office Safety 2.0 | OSHA & General Safety

This course is designed to raise awareness about hazards that may be encountered when working in office and administrative environments. The common hazards associated with work in offices are high noise levels, poor air quality, ergonomic hazards, and office accidents and injuries such as electrical shock and falls. The content of this course is designed to comply with the applicable regulatory requirements. The learning objectives of the course are to identify office noise abatement and air quality and ventilation strategies; identify the signs and symptoms of ergonomic hazards; and identify how to prevent potential office hazards and common office injuries, such as back strain, slips, trips, falls, eyestrain, and electrical shocks.

Duration: 30 minutes


Confined Spaces 2.0 | OSHA & General Safety

This course covers information about working in confined spaces, including information about hazardous atmospheres, necessary equipment, and permits. The intent of the course is to provide the learner with information about the hazards and hazard control methods that will permit safe work in enclosed work areas or confined spaces.

Duration: 36 minutes

Also Available in Spanish


Incident Investigation and Reporting | OSHA & General Safety

This course will provide an overview of incident investigation and reporting procedures. The incident investigation and reporting process helps to provide a safe working environment by determining the causes of a incidents, and then reporting them so that incidents can be prevented in the future. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 36 minutes.


Forklift Safety Awareness 2.0 | OSHA & General Safety

The purpose of this training is to help you become a qualified forklift operator, one who has the skills and knowledge to operate a lift truck in a safe and proper manner. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize general engineering and capacity principles associated with forklift safety; identify factors that lead to forklifts tipping over; distinguish between safe and unsafe forklift operations; describe the differences between driving an automobile and a forklift; identify general loading and unloading principles associated with forklift safety; specify safe refueling and recharging procedures; and list the steps to perform in walk-around and sit-down inspections.

Duration: 24 minutes


Safety at Work: A Systematic Approach | OSHA & General Safety

Do you ever find yourself wishing you had more control over the way you do your job – especially tasks related to your personal safety and health? Many safety programs are designed and implemented by managers, with the expectation that employees will follow the practices they prescribe. While employee health and safety is paramount, safety programs designed by management may fail to recognize why employees take the risks they do, even though they may have been trained in proper, safe procedures. Systematic approaches to safety at work, such as behavior-based safety, can be used to enhance the safety programs organizations have in place – tackling safety issues by involving employees at all levels of the organization – where changes to improve safety are driven by employees on up through management. In this way, the collective experience of employees, like you, drives the change for safer work practices and conditions. This course explores the concept of behavior-based safety, how a behavior-based safety program is used to enhance safe behavior and a safety culture, as well as the roles and responsibilities of employees and management.

Duration: 24 minutes


Job Hazard Analysis | OSHA & General Safety

This course is intended to provide information that will help improve the quality of work environments, reduce absenteeism, help maintain a healthier workforce, reduce injury and illness rates, and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in job hazard analysis. The content of this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 12 minutes


Hand and Power Tool Safety Impact: Pneumatic Tools | OSHA & General Safety

Pneumatic tools are driven by compressed air and are risky when not handled properly. These tools can have a grave physical impact on a person and are considered hazardous when not secured properly before use.

Duration: 6 minutes


Global Safety Principles: Indoor Hoisting and Rigging | OSHA & General Safety

This course is designed to educate workers on the significant safety issues to be considered while moving large, heavy loads associated with today’s manufacturing and construction industries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. requirements.

Duration: 36 minutes


Scissor Lifts | OSHA & General Safety

Scissor lifts are powered, mobile devices that raise personnel vertically to allow them to safely reach a predetermined working height. But, as with any heavy equipment, scissor lifts can be very dangerous if used without due care and attention. This course will teach you how to inspect your lift and the work area, understand the physical hazards involved in working with a scissor lift, and what the standard safety features of a scissor lift are. You’ll also learn about the basic training requirements stipulated by OSHA and some general best practices for operating scissors lifts.

Duration: 18 minutes


Welding, Cutting, and Brazing | OSHA & General Safety

Welding, cutting, and brazing are hazardous activities that pose a unique combination of both safety and health risks to more than 500,000 workers in a wide variety of industries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This course will inform learners of potential health and safety risks unique to welding, cutting, and brazing. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 30 minutes


Scaffolding Safety | OSHA & General Safety

This course is designed to train employees to recognize the hazards associated with scaffold being used on work sites and understand the procedures to control or minimize those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify general scaffold requirements and safety considerations. This course was reviewed and updated for the November 2016 OSHA final rule updating walking-working surfaces standards and personal fall protection systems requirements.

Duration: 12 minutes


Introduction to Industrial Hygiene | OSHA & General Safety

All employees should expect to work in as safe an environment as possible, whether they work in an office building, a factory, or a nuclear power plant. Since ancient times, medical professionals, social activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and industry professionals have stepped up and taken responsibility for creating legislation that protects workers from various types of hazards. The field of study that has emerged out of the need to create safe and healthy work environments is called industrial hygiene. All employees should be aware of the hazards they face, as well as steps they can take to minimize the risk of injury and disease. All supervisors should be aware of the regulations they must follow to ensure workers’ exposure to dangerous chemicals and hazards is below legal limits. It is the role of the Occupational Safety and Health Administration (OSHA) to educate both workers and their supervisors in the limits OSHA has set for exposure to various workplace hazards. This course gives a general introduction to the work of the industrial hygienists. It also explains the types of hazards that workers may face, the health effects of such hazards, and measures that are taken to limit exposure.

Duration: 36 minutes


Contractor Safety | OSHA & General Safety

Contractors are hired to perform services on worksites where a variety of hazards may be present. The hiring company shares some of the responsibility for the safety of the contractor. Often, jobs require contractors to work alongside the hiring company, and the safety of each impacts the other. Understanding contractor safety and acknowledging the benefit for both parties is important in providing a safe and healthful workplace. In this course, you will learn about different classifications of employers and their responsibilities to ensure a safe worksite.

Duration: 18 minutes


Electrical Hazards: Shock, Electrocution, Arc Flash and Arc Blast (2021 Edition) | OSHA & General Safety

This course provides a comprehensive overview of the basic criteria for electrical safety-related work practices stipulated in the National Fire Protection Agency (NFPA) 70E Standard for Electrical Safety in the Workplace. It presents detailed information on the practices, programs, techniques, and processes related to electrical work, in accordance with the NFPA Standard.

Duration: 84 minutes


Rigging Equipment and Inspection | OSHA & General Safety

Securing, lifting, and moving materials can be a hazardous occupation. It’s important workers involved with hoisting and rigging activities are aware of the elements of safe rigging practice as outlined by OSHA’s safety regulations and standards. In this course, you’ll learn about using rigging in a safe and responsible manner. Learner objectives are to identify rigging hazards and the PPE used to protect against those hazards, and to recognize the proper selection, inspection, and storage of rigging equipment.

Duration: 30 minutes


Emergency and Crisis Management | OSHA & General Safety

Over the past two decades, emergency management and business continuity planning have been recognized as necessary to continued operational resiliency and success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity Programs (NFPA 1600), now recognized as the Standard on Continuity, Emergency, and Crisis Management. The NFPA 1600 standard is a description of the basic criteria for a comprehensive program that addresses disaster recovery, emergency management, and business continuity. NFPA 1600 is considered by many to be an excellent benchmark for continuity and emergency planners in both the public and private sectors. The standard addresses methodologies for defining and identifying risks and vulnerabilities and provides planning, implementation, execution, assessment, and maintenance guidelines. These guidelines address stabilizing the restoration of the physical infrastructure, protecting the health and safety of personnel, and crisis communications procedures. This course will provide you with an understanding of the basic criteria for developing a comprehensive program that addresses disaster recovery and emergency management, as well as continuous improvement of programs and plans, in accordance with the NFPA 1600 standard.

Duration: 42 minutes


Hydrogen Sulfide | OSHA & General Safety

This course is designed to provide an awareness of hazards associated with hydrogen sulfide gas, as well as methods to detect and minimize exposure to the gas. The content of the course is designed to comply with the intent of the applicable regulatory requirements. The learning objectives of the course are to recognize the hazardous characteristics and exposure limits of hydrogen sulfide, describe the detection equipment and methods, recognize the symptoms of exposure to the gas, and learn the precautions to take during an emergency.

Duration: 24 minutes


Crane Signaling and Communications | OSHA & General Safety

Operating large machinery, such as cranes, is dangerous work. There are specific circumstances under which signal persons – or spotters – with special training are required to ensure that operations run smoothly and are as safe as possible. Effective communication between a signal person and a crane operator is required when the point of crane operation is not in full view of the operator, when the operator’s view is obstructed in the direction the equipment is traveling, and when either the operator or the person handling the load determines that a signal person is needed for safety concerns. This course will provide you with an understanding of the qualification requirements for signal persons and considerations for communication between signal persons and crane operators. In this course, you will learn when a signal person is required, what hand signals they should use, and how to ensure safe communication between the signal person, the person handling the load, and the crane operator. This will allow the operation of mobile cranes in accordance with the Occupational Safety and Health Administration (OSHA)’s ‘Signal Person Qualification’ standards at part 29 Code of Federal Regulations (CFR) 1926.1428, and supporting information at 29 CFR parts 1419 through 1422.

Duration: 24 minutes


Aerial Work Platforms | OSHA & General Safety

Aerial work platforms allow work personnel to reach elevated areas that are inaccessible by traditional means such as ladders or scaffolding. But like any heavy equipment, aerial work platforms can be very dangerous if used without due care and attention.

Duration: 18 minutes

Also Available in Spanish


Workplace Inspections | OSHA & General Safety

Employers have a responsibility to maintain safe working conditions for their employees and to comply with the government health and safety standards that are applicable to their establishments. They must also ensure that employees have and use personal protective equipment when required for safety and health as they do their jobs. When employees stay whole and healthy, businesses also benefit. They experience lower workers’ compensation insurance costs, decreased payout for return-to-work programs, fewer faulty products, and increased productivity. One of the key ways that employers can maintain safe and compliant working conditions is to conduct regular and thorough workplace inspections.

Duration: 24 minutes


Regulatory and Industry Standards for EHS | OSHA & General Safety

All workplaces have safety and health standards that have been imposed by federal and state authorities to protect the health and welfare of individual employees. This course covers the regulatory and industry standards for environmental health and safety. You’ll learn about nonregulatory organizations and regulatory agencies that establish standards that impact the workplace. You’ll also find out how the Occupational Safety and Health Administration, or OSHA, establishes standards, and how to recognize the types of inspection and enforcement activities OSHA performs. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 24 minutes


Machine Guarding 2.0 | OSHA & General Safety

In this course, you’ll learn about definitions, general requirements, and requirements for different kinds of machinery concerning the Machine Guarding Program. You’ll also learn about various guarding methods, as well as defining terms associated with machine guarding. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 30 minutes


Spill Prevention, Control, and Countermeasure Plan |OSHA & General Safety

When petroleum products are accidentally spilled, they may damage the environment and pollute waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This course will provide you with information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a Spill Prevention, Control, and Countermeasure (SPCC) Plan. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify the information found in an SPCC Plan, identify responsibilities of the SPCC coordinator, select characteristics of secondary containment or diversionary structures, identify characteristics of oil storage containers, and identify security requirements used to help prevent spills.

Duration: 24 minutes


Spill Prevention and Control | OSHA & General Safety

This course provides information about hazardous materials, spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement, and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define hazardous materials, recognize where spills are likely to occur, specify work practices that can prevent spills from occurring, define the goals of spill control, identify actions to take when responding to a spill of hazardous materials or waste, identify response procedures for personnel who discover a spill, and define the terms containment and confinement.

Duration: 24 minutes


Mold Awareness | OSHA & General Safety

Many businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a fungi that germinates from spores in moist conditions on the surface of food, fabric, wood, paper, or insulation. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly susceptible to mold-induced allergies or infections. Providing information on the hazards associated with mold is an important aspect of the health and safety requirements for businesses and organizations.

Duration: 24 minutes


Process Safety Management (PSM) Programs | OSHA & General Safety

This course is designed to help managers and supervisors who work at industrial process plants understand their responsibilities for preventing or minimizing the consequences of a catastrophic release of toxic, reactive, flammable, or explosive highly hazardous chemicals, or HHCs, from a chemical process. The content in this course is designed to overview the 14 mandatory elements of the OSHA Process Safety Standard, OSHA 1910.119, with a focus on understanding of the reasons for the required PSM elements. The 14 mandatory elements of the PSM standard are reviewed in four broad categories; employee participation and training considerations, procedures and documentation, equipment maintenance, and emergency planning and response.

Duration: 48 minutes


Process Safety Management Overview | OSHA & General Safety

This course is designed to help employees who work at industrial process plants recognize potential safety and health implications associated with their job. It is intended to educate employees to help prevent or minimize the consequences of a catastrophic release of toxic, reactive, flammable, or explosive highly hazardous chemicals, or HHCs, from a process. The content in this course is designed to provide an overview of the 14 mandatory elements of the OSHA Process Safety Standard, OSHA 1910.119.

Duration: 36 minutes


Behavior-based Safety for Supervisors | OSHA & General Safety

This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 24 minutes


OSHA 300 Recordkeeping | OSHA & General Safety

This course covers OSHA’s revised recordkeeping requirements and the new recordkeeping forms, and offers a number of opportunities for you to practice classifying how a case can be recorded. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 60 minutes


Compressed Gas Safety | OSHA & General Safety

Many industrial and laboratory operations require the use of compressed gases for a variety of different operations. This course will establish what elements are needed for an effective compressed gas safety program. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 30 minutes


Workplace Safety Orientation | OSHA & General Safety

This course will provide an awareness-level orientation to basic industrial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication, Bloodborne Pathogen Safety, Lockout/Tagout, Confined Space Entry, Emergency Response, Respiratory Protection, Personal Protective Equipment, and Hearing Conservation. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 36 minutes

Also Available in Spanish


Slips, Trips and Falls | OSHA & General Safety

Slips, trips, and falls constitute the majority of general workplace accidents and are responsible for a number of accidental deaths, second only to motor vehicles as a cause of fatalities from accidents. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards, and to address the key components of ladder safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 12 minutes

Also Available in Spanish


Trenching and Excavation Safety | OSHA & General Safety

This course is designed to better inform the employee of the possible health and safety concerns unique to trenching and excavation. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to list factors to consider before trenching and excavation begins, identify the purpose of the site assessment, describe the purpose of a trench box, specify different types of excavation, sloping, and shoring principles, recognize other hazards that are present in excavation work, and identify the cause of excavation and trenching-related fatalities.

Duration: 26 minutes


Elevator Safety Awareness 2.0 | OSHA & General Safety

The goal of this training is for you to become a qualified elevator operator, with the capabilities and knowledge to operate a lift vehicle safely and correctly. The content of this course is designed to fulfill the purpose of current regulatory requirements. The learning objectives are to recognize the principles of capabilities and general engineering related to the safety of elevators, identify factors that cause lift rollovers, distinguish between safe and unsafe elevator operations, describe the differences between driving a car and a lift, identify general loading and unloading principles related to elevator safety, specify safe fuel loading procedures and list the steps of inspections on foot or sitting.

Duration: 24 minutes

Language: Spanish


Hearing Conservation 2.0 | Personal Protective Equipment

Millions of workers have been affected by hearing loss caused by their jobs. In this course, you will learn about ways to help you prevent noise-induced hearing loss. You’ll also learn about the purpose and components of a hearing conservation program, including the proper fitting, use, and care of hearing protectors. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 12 minutes


PPE: Eye and Face Protection | Personal Protective Equipment

This course will help acquaint you with the various types of personal protective equipment (PPE) specifically designed to protect your eyes and face. It will assist you in selecting and maintaining the proper equipment based on the hazards present in the workplace.

Duration: 24 minutes


PPE: Personal Protective Equipment 2.0 | Personal Protective Equipment

This course covers types, selection, maintenance, and care of personal protective equipment (PPE) in the workplace. The types of PPE covered in the course include hard hats; hand, foot, and eye protection; and body protection. The course also provides general guidelines on when respiratory, hearing, and fall protection are required.

Duration: 24 minutes

Also Available in Spanish


Respiratory Protection Impact: Donning and Doffing | Personal Protective Equipment

The steps to don and doff a respirator can vary depending on the type of respirator. In this Respiratory Protection impact, you will learn about the procedures to don and doff a respirator and the precautions to be followed while doing so.

Duration: 6 minutes.


Personal Protective Equipment (HAZWOPER) | Personal Protective Equipment

Equipment and devices have been developed over the years to protect the human body against a variety of environmental and physical hazards. Today, many forms of personal protective equipment, or PPE, are available to protect you from injuries and illnesses. OSHA and EPA regulations classify PPE into four categories, based on the level of protection afforded. This training is intended to introduce you to the four levels, and to acquaint you with the different types and the correct selection of PPE. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to specify why PPE is necessary; identify the proper category of protection for a hazardous situation; identify which PPE is necessary based upon the hazards present; identify the limitations of PPE; and specify the proper care, maintenance, useful life, and disposal of PPE.

Duration: 30 minutes


PPE: Head Protection | Personal Protective Equipment

This course will help acquaint you with the various types of PPE specifically designed to protect your head. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recall general OSHA requirements, choose the appropriate head protection to guard against workplace hazards, and describe how to inspect and maintain head protection.

Duration: 18 minutes


PPE: Hand Protection | Personal Protective Equipment

Personal protective equipment (PPE) is designed to protect you from serious workplace injuries or illnesses resulting from contact with chemical, radiological, physical, electrical, mechanical, or other workplace hazards. This course will help acquaint you with the various types of PPE specifically designed to protect your hands. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards that are present.

Duration: 24 minutes


PPE: Foot Protection | Personal Protective Equipment

This course will help acquaint you with the various types of personal protective equipment (PPE) specifically designed to protect your feet. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements – recall general OSHA requirements related to personal protective equipment, choose the appropriate foot protection to guard against workplace hazards, and describe how to inspect and maintain foot protection.

Duration: 36 minutes


Respiratory Protection | Personal Protective Equipment

This course covers information relating to respiratory hazards, protection mechanisms, and safe work practices. It also includes information on how to use respiratory protection for protection from hazardous airborne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when working with ionizing radiation. Learner objectives are to recognize why respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature, extent, and effects of respiratory hazards to which you may be exposed; specify the operation, limitations, and capabilities of respirators; identify respirator selection procedures and practices; specify proper respirator use and inspection practices; recognize proper respirator maintenance, cleaning, and storage practices; and identify respirator malfunction and follow-up procedures.

Duration: 30 minutes

Also Available in Spanish


Electrical Safety 2.0 | Personal Safety

This is an awareness-level course that covers how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recall basic rules of electricity as they relate to electrical safety, identify actions to take in an electricity-related emergency, recognize common electrical hazards, and describe methods to reduce or eliminate electrical hazards.

Duration: 30 minutes


Office Ergonomics | Personal Safety

This course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in office and administrative settings. Learner objectives are to define terms related to the study of ergonomics; recognize signs and symptoms of injury to the muscles and skeleton and the importance of early reporting; identify risk factors for injury to the muscles and skeleton; specify controls and work practices to reduce or eliminate risk factors for injury to the muscles and skeleton; and specify how to report MSD signs, symptoms, and how employers are required to address them.

Duration: 18 minutes


Preventing Identity Theft | Personal Safety

More and more business and communication is happening online, leading to organizations holding a great deal of personally identifiable information (PII) about their clients and customers. This PII can make transactions easier, but if safety measures aren’t taken, it can also give identity thieves an opportunity. This course will make you more aware of the risk of customers’ PII being used to steal their identities. You’ll learn about precautions to keep PII safe and how to reduce the risk of malware or successful phishing attacks. Knowing some of the preventive measures to take can help safeguard both the client and your company as a whole.

Duration: 30 minutes


Fall Prevention | Personal Safety

This course is intended to provide employees who might be exposed to fall hazards with the ability to recognize such hazards and provide control measures to minimize their risk. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize common workplace fall hazards, describe fall protection techniques used in general industry, identify fall protection equipment and limitations, and describe the primary components of an OSHA-compliant fall protection program.

Duration: 18 minutes

Also Available in Spanish


Workplace Security | Personal Safety

Employers must do what they reasonably can to ensure a safe and secure work environment. However, it is also the responsibility of every employee to be vigilant about security. This course covers ways employees can help reduce risks associated with physical security. It presents guidelines for controlling access to work areas and describes how to keep laptops, mobile devices, and other equipment secure, avoiding potential theft of such items. The course also covers general practices for ensuring physical safety and appropriate actions for employees to take in the event of potential situations that may be encountered in the workplace, particularly for those who work alone.

Duration: 30 minutes


Portable Fire Extinguishers 2.0 | Personal Safety

This course is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires, types of portable fire extinguishers, and actions to take in the event of a fire. It describes when and how to use portable fire extinguishers to put out small fires. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 42 minutes

Also Available in Spanish


Ladder Safety 2.0 | Personal Safety

This course provides information about the safe use of portable and fixed ladders. The intent of the course is to provide the learner with information about the hazards involved with the use of ladders and control methods that will greatly reduce these hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify hazards related to the general use of ladders and how to control these hazards; describe the types of portable ladders and their use, capacities, and safety considerations; describe the specific use, capacities, and safety features of fixed ladders; and specify proper guidelines for ladder care and maintenance.

Duration: 18 minutes

Also Available in Spanish


Heat Stress Recognition and Prevention | Personal Safety

Each year, more people in the United States die from extreme heat than from hurricanes, lightning, tornados, floods, and earthquakes combined. This course will discuss the effects of heat on your body, outline the risk factors for heat-related illnesses, and describe the associated treatments for each. This training will also explain several control measure techniques and safe work practices that you can use to prevent heat-related stresses. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 18 minutes

Also Available in Spanish


First Aid: Medical Emergencies | Personal Safety

Medical emergencies can occur at any time but may be hidden because of injuries suffered in an accident. Additionally, an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference between life and death. Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied by a performance-based component provided by a certified first aid instructor. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to describe how to respond appropriately to a medical emergency and recall the signs, symptoms, and first aid treatments for medical emergencies including choking, poisoning, heart attacks, respiratory distress, strokes, seizures, and diabetic shock.

Duration: 42 minutes


First Aid: Basic |Personal Safety

First aid is the immediate care for any person with injuries or sudden illness before professional medical treatment is available. It not only involves the injured person’s physical condition and emotional state, but the entire emergency situation. This training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of emergency medical services (EMS). Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide you with knowledge-based training only. This training should be accompanied by a performance-based component provided by a certified first aid instructor. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 78 minutes


Bloodborne Pathogen Awareness 2.0 | Personal Safety

This course will provide you with a basic understanding of bloodborne pathogens, common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The training requirements established under the Bloodborne Pathogen standard require an employer to allow for an opportunity for interactive questions and answers with the person conducting the training session. Employers may use a variety of methods to meet the intent of the standard. As an example, OSHA has previously stated that an employer can meet OSHA’s requirement for trainees to have direct access to a qualified trainer by providing a telephone hotline.

Duration: 24 minutes

Also Available in Spanish


Flammable Liquids | Personal Safety

Flammable and combustible liquids are liquids that can burn easily. However, this is mainly due to the vapors that are given off by flammable liquids – which can ignite and cause fire and explosion – and not the liquid itself. This course is intended for employees who work in environments where flammable liquids are used and stored. It covers the OSHA and NFPA standards for safe handling of flammable liquids, as well as best practices for storing and working safely around flammable liquids.

Duration: 42 minutes


Industrial Ergonomics | Personal Safety

This course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in industrial work settings. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 24 minutes


Hazards to Outdoor Workers | Personal Safety

Not every job takes place in a comfortable climate-controlled office. For many people, working in the outdoors is a large part of their work. From agriculture to forestry to ecology to construction, outdoor work plays a major role in the nation’s economy. The Occupational Safety and Health Administration, or OSHA, requires that employees be trained to recognize and avoid workplace hazards, including those that occur outdoors. This course will introduce you to the physical and biological hazards of working outdoors. You’ll learn about physical hazards such as noise exposure and risk of injury from traffic and heavy equipment. You’ll discover the effects of extreme heat and cold on outdoor workers, and controls for preventing damage from extreme temperatures, and about the different types of adverse weather hazards experienced by outdoor workers. You’ll also learn about biological hazards including causes and prevention of vector-borne diseases, and how to identify and avoid poisonous plants and wildlife hazards.

Duration: 30 minutes


Cold Stress |Personal Safety

This course will discuss the effects of cold on your body, outline the risk factors for cold-related ailments, and describe the associated treatments for each. This training will also describe several preventive measure techniques and safe work practices that you can use to protect yourself from cold-related stresses. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 30 minutes


Benzene Awareness | Personal Safety

Benzene is a volatile chemical formed from both natural processes and human activities. Natural sources of benzene include emissions from volcanoes and forest fires. Benzene is also a natural part of crude oil, gasoline, and cigarette smoke. Benzene is widely used in the United States, ranking in the top 20 chemicals for production volume. It is primarily used as a solvent, a starting material for the production of other chemicals, and a gasoline additive. Breathing benzene can cause drowsiness, dizziness, and unconsciousness; long-term benzene exposure affects the bone marrow and can cause anemia and leukemia. The Occupational Safety and Health Administration (OSHA) recognizes benzene as a hazardous material and imposes strict exposure limits in the workplace. This course presents an overview of benzene and its health risks, and provides information on the occupational requirements and methods to protect against exposure to benzene.

Duration: 54 minutes


Laboratory Safety | Personal Safety

This overview course is designed for employees who work in an industrial, clinical, or academic laboratory setting. It will serve to educate the laboratory employee to diverse safety and health concerns related to their job. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 24 minutes


Back Safety and Injury Prevention | Personal Safety

This course is designed to raise awareness of workplace hazards that can cause back injuries and to equip employees to protect themselves from preventable back injuries. It covers job-specific hazards that contribute to preventable back injuries, the characteristics of healthy posture, and specific ways to minimize the risk of back injuries. It also covers workplace controls, including engineering, administrative, and work practice controls, that can help minimize back injuries. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 12 minutes

Also Available in Spanish


Fire Safety and Prevention | Personal Safety

Every year, workplace fires and explosions kill and injure people, and destroy many businesses. In this course, you’ll gain an understanding of the elements required for a fire to start and learn ways to prevent fires in the workplace. You’ll learn how to respond, including how to evacuate the premises, if there’s a fire in your workplace. You’ll also learn how to select and use a fire extinguisher.

Duration: 18 minutes


Beyond Policies: The New Normal for Violence in the Workplace | Personal Safety

This session introduces participants to “the new normal” in the workplace with respect to the potential for workplace violence and reviews the Town of Perinton’s workplace violence prevention program. Participants will learn contributing factors, how to recognize the potential for violence in the workplace, how to avoid conflict and minimize the risk of violence and be equipped with how to handle an active shooter incident, through a video created by the Department of Homeland Security.

Duration: 48 minutes


Global Safety Principles: Silica in General Industry | OSHA & General Safety

Silica exposure can cause damage to a worker’s health and wellbeing. Crystalline silica is classified as a human lung carcinogen and is known to cause respiratory diseases, including an especially damaging one – silicosis. Effective measures are available to protect workers from exposure and to reduce and prevent its potentially devastating health effects. It’s important that employees recognize the potential hazards of silica exposure so they can protect themselves. This course covers hazard recognition, potential health threats, exposure prevention, and control, and is intended for employers and employees in general industry activities.

Also Available in Spanish


Lockout/Tagout for Authorized Persons 2.0 | Workplace Safety

This course provides information about control of hazardous energy and work under the protection of a Lockout/Tagout permit. The intent of the course is to provide information on lockout/tagout practices and the significance of lockout/tagout devices.

Duration: 54 minutes

Also Available in Spanish


Emergency and Disaster Preparedness | Workplace Safety

Emergencies and disasters can strike at any time, anywhere, and without any warning. In this course, you’ll learn about ways to prepare and respond to emergencies and disasters. You’ll also learn about safe evacuation practices. Then you’ll be introduced to the best ways to respond to specific natural and manmade emergencies and disasters.

Duration: 24 minutes

Also Available in Spanish


Active Shooter 2.0 | Workplace Safety

Active shooter situations have become more common, in public places and at work premises. This course will help you prepare to respond to an active shooter situation. You’ll learn about typical characteristics of active shooter incidents, ways you can prepare now, and expert recommendations on how best to react when an attack is in progress. You’ll also learn what to expect and how to react when law enforcement arrives.

Duration: 18 minutes


Foodservice Worker Safety 2.0 | Workplace Safety

There are hazards in every workplace. For young and inexperienced workers, food preparation jobs in restaurants, cafeterias, hotels, or schools are often their first jobs. This course explains many of the general safety hazards that workers in the food services industry may be exposed to, including the following: Fire, Burns, Chemicals and Electric Shock; Equipment Hazards and Sharp Objects; Ergonomics; and potential injury due slips, trips and falls. You will learn principles and best practices for avoiding injury when exposed to these types of hazards in your workplace.

Duration: 30 minutes

Also Available in Spanish


Food Safety and Handling | Workplace Safety

Each year, bacteria in food causes millions of illnesses in the US. According to the Food and Drug Administration, between 2% and 3% of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or mishandled food, there is the potential risk of malicious contamination. Those involved in food preparation must follow safe procedures to ensure that food contamination and its associated illnesses are prevented. This course focuses on the health risks associated with improperly handled food. It highlights the ways in which food can become contaminated and provides guidelines for storing and handling food safely. By applying the procedures recommended in this course, you can minimize the risk of food-related illnesses.

Duration: 42 minutes


Food Allergen Safety | Workplace Safety

People with food allergies, and those who care for them, look to the restaurant and foodservice industry for support when dining out or purchasing food products. In this course, you’ll learn about food allergies, the signs and symptoms of an allergic reaction, and how to respond in case of illness from contact with allergens. You’ll cover the eight most common allergenic foods and the different forms in which those foods are found. You’ll also learn about the main purpose of an allergen control plan as well as strategies servers and kitchen staff can implement to prevent customer exposure to allergens.

Duration: 36 minutes

Also Available in Spanish


Liquefied Petroleum Gas (LPG) | Workplace Safety

This course will provide you with an understanding of the hazards, characteristics, handling, storage, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure, and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 18 minutes


Active Shooter: Preparation, Warning Signs and Survival | Workplace Safety

This course helps you prepare to respond to an active shooter situation. You’ll learn the typical character of active shooter incidents, how to determine the correct course of action and the principle you should follow for each.

Duration: 20 minutes


Lockout/Tagout v2 | Workplace Safety

This course provides information about control of hazardous energy and work under the protection of a lockout/tagout permit. The intent of the course is to provide information on lockout/tagout practices and the significance of lockout/tagout devices. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define terms commonly used in a lockout/tagout program, describe specific lockout/tagout techniques commonly used in a lockout/tagout program, and recall standard lockout/tagout procedures.

Duration: 30 minutes

EEO and Lawful Hiring | Leadership

As a manager, it is essential to use recruitment strategies that attract the right candidates. But just as important is the avoidance of discrimination, both intentional and unintentional. In this course, you will learn about the Equal Employment Opportunity laws that guide your employer’s recruiting efforts and how to help ensure your hiring practices are fair and lawful.

Duration: 30 minutes


Getting What You Expect from Your Delegate | Leadership

Good delegation results depend on the right level of supervision. In this course, you’ll learn how to supervise and motivate your delegates. You’ll also learn how to respond when things go wrong and provide constructive criticism.

Duration: 24 minutes


Being an Effective Team Member | Leadership

Making a real, positive difference on a team is not necessarily about showing team leadership. Even if your role doesn’t involve managing teams, you can still make an important contribution by being a strong team member. This course covers strategies and techniques to help you become a more effective and valued team member. You’ll explore ways to adopt a positive mindset toward teamwork, so that you can make a significant contribution. Because your success when working on a team depends on pulling together with other people, you’ll also learn constructive ways to acknowledge differences and show respect for teams, and specific strategies for team collaboration.

Duration: 30 minutes


The Reality of Being a First-time Manager | Leadership

The first-time manager often doesn’t realize how much their new role differs from that of an individual contributor. They may have misconceptions about what being a new boss entails, and be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a new manager are very different. This course describes some of the myths about managing people and their corresponding truths in order to clarify what a new leader really does. It also points to the typical demands and constraints of a manager’s job. Finally, it describes strategies for dealing with common mistakes when managing for the first time.

Duration: 24 minutes


Building the Foundation for an Effective Team | Leadership

The way in which teams are built is an important factor in determining a project’s success. Effective team management requires strong team leadership that clearly outlines your goals and standards of behavior. In this course, you’ll learn about the five stages of team development and strategies for selecting high-performing team members most suited for collaboration. You’ll also learn some foundations for managing teams successfully, including how to set team goals, assign roles to individuals working on a team, and define specific guidelines for how team members should behave to minimize conflict and optimize teamwork.

Duration: 30 minutes


Establishing Team Goals and Responsibilities, and Using Feedback Effectively | Leadership

Everyone working on a team has particular strengths. To get teams to perform at their best, these strengths have to be recognized, reflected in the roles and responsibilities assigned to team members, and directed toward achieving suitable goals. In this course, you’ll learn techniques for building and managing teams, including how to set effective team goals, identify roles, assess team members’ competencies, and assign roles based on these competencies. You’ll also learn how to give and receive feedback effectively to improve teamwork, so that it strengthens your team leadership and the collaboration between your team members.

Duration: 30 minutes


Encouraging Team Communication and Collaboration | Leadership

Managing teams successfully involves ensuring that team members can communicate with you and with one another and that they will collaborate effectively as a team. To achieve this, clear channels of communication are required for both on-site and virtual teams. In this course, you’ll learn how to demonstrate team leadership by encouraging effective communication and overcoming communication problems. You’ll explore strategies for encouraging team collaboration. Finally, you’ll learn about tools and technologies that are commonly used for virtual teamwork and key considerations for establishing virtual communication guidelines.

Duration: 30 minutes


Developing a Successful Team | Leadership

Anyone who is responsible for managing teams will tell you that team dynamics make a huge difference in the working environment. Developing effective project teams is one of the primary aspects of team leadership. In this course, you’ll learn how to develop a team culture early on by establishing team member competencies and working to improve team dynamics. You’ll also learn about methods used to encourage team participation and motivation and increase teamwork and commitment. Finally, you’ll learn about the importance of assessing and improving team performance.

Duration: 30 minutes


Handling Team Conflict | Leadership

Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a leader who can quickly recognize team conflict, diagnose its cause, and implement conflict resolution strategies. In this course, you’ll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You’ll discover best practice approaches to dealing with conflict. You’ll also explore the tenets of principled negotiation in managing conflict. Finally, you’ll learn guidelines for resolving conflict that address one specific type of conflict: lack of trust.

Duration: 30 minutes


Ensuring Onboarding Success | Leadership

Talent management means hiring the right person for the job and successfully onboarding the new recruit. A good job description can aid in effective applicant and resumé screening before the interview. An effective onboarding program can increase new employee acclimation and productivity, as well as greatly decreasing employee turnover. Managers are key to ensuring the success of new employee onboarding programs. This course provides managers with an insight into their unique role and outlines the benefits they reap from properly onboarding new hires. It also covers the key elements of an effective onboarding program and explains how onboarding is different from traditional orientation.

Duration: 30 minutes


Positive Atmosphere: Establishing an Engaged Workforce | Leadership

An engaged workforce creates a positive work environment that boosts productivity, encourages creativity, and helps you engage and retain talented employees. This in turn will make your organization more profitable and innovative, and will strengthen your employees’ work ethic. In this course, you’ll learn about the benefits of engaging your workforce and of establishing a positive work culture. You’ll learn how to recognize common qualities of engaged employees, understand what drives employee motivation, and recognize commitment challenges. You’ll also learn how employee engagement links to the bottom line by reducing turnover.

Duration: 24 minutes


Leading Teams: Managing Virtual Teams | Leadership

Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80% of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers leaders a framework for successfully leading virtual teams. It outlines the key competencies that members of virtual teams should possess and offers guidelines for specific virtual team activities, such as teleconferencing and decision making. It also highlights a variety of tools and technologies that are commonly used for collaboration on virtual teams and presents guidelines for knowing how to choose the right technologies for specific situations. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60 minutes


Leadership Essentials: Motivating Employees | Leadership

Imagine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it’s not a quality inherent in most people. As a leader, your capacity for motivating plays a key element in the success of your organization. This course provides you with an understanding of why motivating strategies are important as a leader. It also provides you with practical techniques for encouraging motivation among employees in your organization. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60 minutes


Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies | Leadership

This course examines many of the key elements of an organization’s orientation, onboarding, and exit strategies. It focuses on HR’s role in post-offer employment activities such as relocations and verification of employment status. This course examines the importance of and how to establish effective orientation and onboarding programs and how to ensure they remain relevant and effective. Retention strategies and supporting efforts are examined in detail, along with their direct correlation with organizational success. Finally, the course will provide direction on key organizational exit processes and procedures such as terminations, restructuring, and reductions in force (RIF). This course helps prepare individuals for the Human Resource Certification Institute’s (HRCI) PHR and SPHR certification examinations.

Duration: 90 minutes


Management of People: Talent Acquisition and Retention | Leadership

Building and maintaining a skilled workforce is HR’s main responsibility. HR professionals are directly involved in planning, sourcing, recruiting, hiring, onboarding, orienting, and retaining the organization’s employees. This course introduces workforce planning and global job market issues. You will learn how job analysis can be used to determine organizational hiring needs. Strategies for recruiting and selecting the most suitable candidates are outlined. Finally, you’ll learn about key activities for successful onboarding and retention of new hires. The content in this course is based on the Body of Competency and Knowledge (BoCK), 2015 of Society for Human Resource Management (SHRM). While the course helps learners to prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their careers.

Duration: 102 minutes


Strategies for Successful Employee Onboarding: Assessing Program Success | Leadership

When you can see measurable results from your onboarding program, it provides you with the information you need to make continuous improvements. In order to receive continuing support for your program, you need to demonstrate its benefits. But how can you know that your onboarding program is achieving what you set out to achieve? In order to ensure your program is having a positive effect on the organization, it’s important to measure it for successes and shortfalls. This course introduces key areas to focus on when evaluating your onboarding program, including how to assess new hire adjustment levels. The importance of soliciting feedback from participants is stressed, as well as the common issues that arise during onboarding. The course also reviews metrics for measuring the success of the actual program such as retention rates, employee satisfaction, and time to competency.

Duration: 60 minutes


Leading Teams: Developing the Team and its Culture | Leadership

Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a team leader. This course outlines the role of the team leader on a high-performance team and highlights the importance of taking steps to develop the team culture early on during team formation. It offers methods used to encourage team participation and provides some key strategies used to build a cohesive team culture by encouraging social interactions, establishing team member competencies, and promoting interdependence. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60 minutes


Strategies for Successful Employee Onboarding: Getting Started | Leadership

Rolling out an onboarding strategy can help your organization create more engaged new employees and help them embrace your company culture. This, in turn, helps reduce turnover rates and can have a positive impact on your bottom line. But where should you start with your onboarding program? If you think the process seems overwhelming, you’re not alone. This course introduces actions you can take before the new hire arrives. It then considers the activities that should take place in the ensuing days, weeks, and months. It is the manager not HR who’s responsible for the onboarding program and who can make or break the process. To that end, the course provides tips for how the manager can best embrace the process and be aware of the challenges it involves. The buddy system, a valuable part of the onboarding program, is explained in detail.

Duration: 60 minutes


Managing Special Leaves of Absence Situations | People Operations

Managing Special Leaves of Absence Situations: Most leave situations are not clear-cut. This course contains four modules about managing leaves under the regulations that would apply to the leave situation: Family and Medical Leave Act (FMLA), Workers’ Compensation, Americans with Disabilities Act (ADA), and the Pregnancy Discrimination Act (PDA). At the end of this training session, you will be able to handle complicated leave situations where more than one regulation applies.

Duration: 1:41:42

This course helps prepare individuals for the Human Resource Certification Institute’s (HRCI) PHR and SPHR certification examinations.


A Manager’s Guide to Discipline and Documentation | Disciplinary Action

A key role for any manager or supervisor is to ensure employees meet the expectations for appropriate and lawful conduct at work. Dealing with problematic behavior and taking disciplinary action can be stressful. But simply ignoring or avoiding problems is not an option because it may signal to employees that inappropriate behavior is acceptable, and mishandling disciplinary issues may result in employee claims of wrongful termination, discrimination, or retaliation. Consistent and fair procedures, honest communication, and clear expectations can help managers deal with disciplinary issues in a way that improves behavior with fewer negative repercussions. This course explains the principles of effective employee discipline, including the concept of due process in the disciplinary procedure, and it describes how to respond to and document a disciplinary issue appropriately.

Duration: 30 minutes


Planning an Effective Performance Appraisal | Performance Management

Few tasks make managers more uncomfortable than conducting performance appraisals – especially when an employee has a performance problem. It doesn’t have to be this way. Difficult conversations, and even terminations, can often be avoided with some effective planning to establish goals, competencies, and performance requirements. Appraisals assist with managing performance, as they encourage employees to perform their jobs well because they’re addressing the highest priority responsibilities and operating in a way that the organization expects. Managing performance in top performers, who are particularly valuable to the company, requires challenging and engaging them so they don’t terminate their contracts to go look for challenges elsewhere. In this course, you’ll learn about developing an employee performance plan and monitoring ongoing performance so there are no unhappy surprises at performance review time.

Duration: 18 minutes


Performance Appraisal Essentials: Planning for Appraisals | Performance Management

The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the job duties and responsibilities. To avoid this problem, a manager needs to plan for appraisals by clearly laying out the expectations for employee performance and by providing ongoing feedback during the appraisal period. This course explains why performance appraisals are important, describes how to develop an Employee Performance Plan, and outlines ways to monitor ongoing employee performance.

Duration: 60 minutes


Planning for Performance | Performance Management

Do you know if your team’s goals are consistently being met? Or if the individuals in your team are performing at their peak? Using a performance management system is vital to help ensure that the performance of individuals and teams produces the desired outcomes for organizational success. Having a performance management system in place can focus attention on results that count, boost productivity, align team and individual activities with organizational goals, and improve morale. After explaining the nature and benefits of performance management, this course outlines the five phases of a performance management system: planning, monitoring, improving, reviewing, and rewarding. It then explains what you need to do in the planning phase. It shows you how to recognize critical success factors and develop key performance indicators based on these. Then it guides you in collaborating with employees to create role profiles that can generate meaningful performance agreements. Having established performance expectations, you will now have a basis for implementing the other components of the performance management system.

Duration: 60 minutes


Strategies for Successful Employee Onboarding: An Introduction | Performance Management

What is employee onboarding and how does it differ from orientation? How can investment of time and money into such a program improve your organization? This course introduces the concept of employee onboarding and demonstrates that it’s a wise investment if properly executed. Onboarding programs rebuke the old adage that it is HR who deals with new hires. On the contrary, it’s managers who should be deeply involved for the program to be successful. This course provides managers with an insight into their unique role and outlines the benefits they reap from properly onboarding new hires. The course illustrates the key elements of an effective onboarding program, and explains how onboarding is different from traditional orientation. Rather than being an event, onboarding becomes an ongoing process that can last upwards of a year. During this time, employees have a greater chance of becoming acculturated with the organization, and will become more productive in a quicker period of time than with orientation alone. Furthermore, a successful onboarding program can greatly decrease employee turnover, as new employees feel engaged and motivated in their new roles.

Duration: 60 minutes


Human Resource Development: Performance Appraisal and Talent Management | Performance Management

This course examines performance appraisals and talent management. One of the most important aspects of human resource development is retaining and extracting the most value out of high-potential employees. Instruction on how to develop and evaluate performance management programs is provided as well as methods to evaluate performance. This course also provides instruction on how to develop and evaluate the performance evaluation process and talent management programs. Mentoring and coaching approaches used to help manage organizational talent are also discussed. This course helps prepare individuals for the Human Resource Certification Institute’s (HRCI) PHR and SPHR certification examinations.

Duration: 60


Performance Appraisal Essentials: Conducting Traditional Appraisals | Performance Management

If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn’t easy but it’s an important part of a manager’s job. Regularly appraising your employees’ job performance can reinforce outstanding performance, as well as help your direct reports improve below average performance. This increases productivity and helps you build better relationships with your team. To increase your comfort level with conducting appraisals, you should try to become familiar with the areas to be covered during the actual meeting and with skills and techniques for addressing the appraisee. This course describes ways to prepare for appraisal meetings, as well as how to carry out those meetings effectively by following certain steps and guidelines. In particular, it demonstrates what to do when an employee becomes emotional during an appraisal.

Duration: 60 minutes


Performance Appraisal Essentials: 360-degree Appraisals | Performance Management

By gathering information from many different people, a 360-degree appraisal gives a complete portrait of behavior on the job – one that looks at people from multiple perspectives. This type of appraisal incorporates feedback from peers, managers, customers, and direct reports, as well as from the appraisee. And when feedback from all these sources is presented in a way that enables people to plan for improvement, it can bring about real, measurable changes in people’s behavior. This course provides an overview of the steps involved in carrying out a 360-degree appraisal. It then focuses on two key steps: gathering feedback and delivering the feedback.

Duration: 60


Staying Balanced in a Shifting World | Wellness

Achieving a healthy work/life balance gives you the chance to practice mindfulness and focus on what’s important in all aspects of your life. Maintaining this work/life balance requires constant vigilance. This course focuses on techniques for managing stress and recognizing the behaviors like passivity, aggressiveness, and assertiveness, and how these affect your ability to find balance in life. Techniques that can be used to achieve and preserve balance are also discussed. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 12 minutes


Pandemics | Wellness

The Center for Disease Control (CDC) once estimated that if a pandemic virus was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics – the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimated that up to 40% of the workforce could be absent from work at the height of a pandemic wave. The potential impact on the social and economic infrastructure is enormous. When the H1N1 Pandemic of 2009 occurred, CDC estimated there were between 151,000 and 575,400 deaths worldwide in the first year. Since then, advances in science and preparedness have been implemented to prevent outbreaks from reaching pandemic proportions. Great strides have been made in monitoring and detection, risk assessment, prevention and treatment. These advances are outlined in the Department of Health and Human Services Pandemic Influenza Plan. This plan, an update of the 2005 National Strategy for Pandemic Influenza Implementation Plan, outlines the roles and responsibilities of governmental and nongovernmental entities, but clearly indicates that the center of gravity for pandemic response will be at the community level. According to the plan, ‘sustaining the operations of critical infrastructure under conditions of pandemic influenza will depend largely on each organization’s development and implementation plans for business continuity of operations under conditions of staffing shortages and to protect the health of their workforce.’ In other words, it is essential for all institutions and businesses to develop their own pandemic plan. It isn’t too early to start planning how you and your organization will respond to the very real threat of a pandemic virus. In fact, there could be a point when it is too late. This course is designed to increase awareness of pandemic threats and to provide information that can be used to form the basis of preparedness and prevention for your organization.

Duration: 84 minutes


Optimizing Your Work/Life Balance: Taking Control of Your Stress | Wellness

In ‘Occupational Stress,’ Stephen Palmer wrote ‘Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health.’ Are you constantly adding items to your to-do list and it seems like your list never shrinks? Are you feeling overwhelmed at work and at home? Are you afraid that stress is starting to negatively impact your health and relationships? Stress is produced by your own feelings and reactions to certain external events, rather than by the events themselves. And while you may not always be able to control the external events that are causing you stress, you can control your reactions to them and how you handle them. This course will explain how the signs and symptoms of stress could be of physiological, behavioral, and psychological nature and where these stresses can come from. This course reviews strategies for coping with stress and avoiding burnout. The course also covers how you can positively change your responses to stress once you are able to recognize how you respond to stressful situations. Relaxation techniques such as breathing and mediation are also covered.

Duration: 60 minutes


Telecommuting Basics: Communication Strategies for the Remote Employee | Leadership

With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters’ success and their ability to move forward in their careers. This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while working in a remote environment. You will be introduced to key strategies that should be used for communications. The course demonstrates methods of maintaining presence in the office when not physically there and also deals with why trust is especially important between telecommuters and their colleagues and managers. You will discover how applying the principles of effective listening can improve the way you communicate.

Duration: 60 minutes

Global Privacy and Information Security | Cybersecurity

Given the global nature of commerce and the prevalence of the electronic exchange of information, data security has never been a more critical business issue. This course will provide employees in global organizations with a high-level awareness of the regulatory, legal, and corporate requirements for handling and protecting personal and sensitive information. It will explore the principles underlying the various information security laws in place around the world, and outline best practices for handling data appropriately.


IT Security for End Users: IT Security Fundamentals | Cybersecurity

Companies that have the greatest chance of fending off IT security attacks are those that have employees who are armed with the knowledge of how to use a company’s computers, network, and mobile devices with security in mind. In this course, you’ll learn fundamental security concepts that apply to use as an end user, like the role you play in your company’s overall IT security. This course also covers some of the most common IT security policies that apply to you as an end user, including policies for secure computer use, mobile device use, and general security policies if you work remotely.


Global Cybersecurity Basics | Cybersecurity

Lax security practices and poor security awareness on the part of employees can result in data breaches and other security incidents that have serious consequences for organizations. Hackers will take advantage of any vulnerability, and their reach is global. This course focuses on common pitfalls in IT security by end users, highlighting how seemingly harmless actions by employees can give opportunistic hackers access to sensitive organizational data and systems. The course also provides employees with common sense guidelines dealing with areas such as mobile security, online security, password security, and malicious e-mails.

Duration: 14 minutes

Providing Telephone Customer Service | Customer Communications

When you’re providing customer service over the phone, without face-to-face interaction, it can be challenging to establish the right customer relationships. There are many techniques that can help you consistently deliver service excellence over the telephone. In this course, you’ll learn basic etiquette tips for answering, managing, and ending client service (CS) calls. You’ll also learn how to make a good impression by listening, using questions to probe for more information, minding your tone, and empathizing with the customer. Finally, you’ll learn ways of reflecting or adapting to your customer’s style.

Duration: 30 minutes


Developing Your Customer Focus | Customer Communications

Customers have the power – the power of choice. So how can you make it an easy decision for them to choose you and your company? This Challenge Series exercise explores how to know, meet, and anticipate what your customers are looking for.

Duration: 15 minutes


Facing Confrontation in Customer Service | Customer Relationships

Achieving service excellence is very challenging when dealing with angry customers. By following a few simple techniques to avoid confrontation, you can manage difficult customer relationships and project a high-quality client service (CS). In this course, you’ll learn about typical trouble spots in dealing with angry customers and guidelines for avoiding conflict. You’ll also learn how to handle a customer complaint by defusing the tension, investigating the problem, and coming to an agreement on a solution.

Duration: 24 minutes


Communicating Effectively with Customers | Customer Relationships

Effectively communicating with customers is essential to the success of any customer-oriented business. Adapting to the different communication styles and emotions of customers will help you build customer relationships through better customer conversations. Improving conversations with customers enables an efficient, high quality client service (CS). This course explains how to adapt to the different communication types and identify the common emotions that customers experience when contacting a support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents.

Duration: 30 minutes


Six Sigma and Lean: Foundations and Principles | Customer Relationships

This course examines the complementary nature of Lean and Six Sigma. In this course, you’ll learn about Six Sigma and its methodology, and then explore Lean and some key tools and how they integrate with Six Sigma.

Duration: 96 minutes


Keeping Business Calls Professional | Customer Relationships

In business, one of the oldest communication tools is still among the most important – the telephone. However, although it so common and widespread, many people lack the verbal communication skills needed to create a positive impression when using the phone. In this course, you’ll learn about some basic rules of etiquette that will help improve your phone skills and keep your business calls professional. You’ll explore general best practices, and how to make and receive calls professionally. You’ll also learn some best practices for using a cell or smart phone, and how to record and leave effective voicemail messages.

Duration: 24 minutes


Facing Confrontation in Customer Service | Customer Relationships

Achieving service excellence is very challenging when dealing with angry customers. By following a few simple techniques to avoid confrontation, you can manage difficult customer relationships and project a high-quality client service (CS). In this course, you’ll learn about typical trouble spots in dealing with angry customers and guidelines for avoiding conflict. You’ll also learn how to handle a customer complaint by defusing the tension, investigating the problem, and coming to an agreement on a solution.

Duration: 24 minutes


Rapport Building in Customer Service | Customer Relationships

Strong customer relationships are key to projecting service excellence. Building rapport is essential and requires knowing your customers, understanding their situations, and providing an empathetic ear for them to voice their concerns. In this course, you’ll learn how to improve client service (CS) by building rapport with customers. It covers paying close attention to customer needs, connecting with the customer, and being positive. You’ll also learn how to empathize with customers by relating your own experiences, reflecting their emotions back to them, and normalizing their difficulties.

Duration: 30 minutes


Designing a Customer Service Strategy | Customer Relationships

There are several defining moments, or moments of truth, that can make or break every service transaction. To successfully navigate these moments of truth in customer relationships, it’s important for service organizations to add value to a customer’s experience by creating and implementing strong, clearly defined client service (CS) standards. In this course, you’ll learn about techniques used to shape the direction of customer service in an organization, including mapping, researching, taking action on, and evaluating moments of truth. You’ll also learn how to develop and implement a customer service strategy to achieve service excellence.

Duration: 30 minutes


Polishing Your Skills for Excellent Customer Service | Customer Relationships

As a customer service representative (CSR), creating a support culture that focuses on your customers’ needs is key. In this course, you’ll learn how to enhance your interactions with customers to project service excellence. You’ll explore how to establish effective customer relationships that involve customers in problem solving. Finally, you’ll discover how to improve communication for a better client service (CS) in a cross-cultural customer support center or help desk environment.

Duration: 24 minutes

Planning Meetings Fit for Purpose | Meetings

Have you ever yawned your way through a presentation or meeting, and left feeling like it was a waste of your time? Maybe the meeting wasn’t relevant to you or it wasn’t presenting the information in an engaging way. Meetings are among the most expensive forms of communication, so it’s essential to make the investment worthwhile. In this course, you’ll discover a process for preparing effective meetings by establishing a clear purpose and objectives. With the right people and agenda, and solid prep work, you’re nearly there! If you struggle to start meetings on the right note, this course can help you get the most out of them, saving you valuable time.

Duration: 18 minutes


Running Meetings in Better Directions | Meetings

Have you ever attended a meeting or presentation that left you feeling frustrated? Despite their reputation for sometimes wasting time, meetings remain one of the most effective tools for sharing information, presenting ideas, and making decisions – if facilitated well. Meetings can be very productive; many issues can be resolved, and participants can feel grateful they attended. In this course, you’ll learn how to kick off meetings and how to ensure maximum participation and buy-in. Then you’ll be introduced to what to do when meetings go off track, when to intervene, and how to deal with productivity problems. You’ll also learn how to close and follow up on a meeting.

Duration: 18 minutes


Dealing with Common Meeting Problems | Meetings

Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn’t contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to improve the effectiveness of your meetings by evaluating them and addressing common problems that jeopardize their progress. This course shows you how to measure the effectiveness of your meetings, and how to intervene appropriately during meetings to get back on track when specific problems arise. It explores numerous cases involving lack of civility and decorum, poor productivity, and unbalanced participation, and equips you with strategies for handling these problems. Finally, this course surveys the unique challenges of the virtual meeting format, and provides guidelines for getting the most out of your virtual meetings in spite of these challenges.

Duration: 60 minutes


Building Personal Power through Influence | Workplace Skills

Along with being credible and trustworthy, you can get results without direct authority by using your influence. Effective influence skills are probably the biggest differentiator when getting results without authority. When you influence, you engage and enlist others in getting results – without necessarily having formal power. Influence is not about forcing or exerting – it’s about getting people on your side for good reasons. Three ways to promote influence are through language/effective communication, reciprocity/exchanging ‘currencies’, and persevering through resistance.

Duration: 30 minutes


Facing the Management Challenges of Difficult Behavior and Diverse Teams | Workplace Skills

As a manager, it can be daunting to find yourself in charge of a diverse group, comprised of different age ranges, backgrounds, and experiences. It’s inevitable that you’ll encounter difficulties. Effectively handling conflict, whether it’s team conflict or difficult employee behavior, is essential to productivity and requires developing conflict management skills. This course covers useful techniques and processes for conflict resolution. You’ll learn methods for resolving conflict when dealing with an employee’s difficult behavior. You’ll also learn ways of effectively managing team conflict and understanding and dealing with conflict in the workplace as a whole.

Duration: 30 minutes


Getting to the Root of a Problem | Workplace Skills

Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution. In this course, you’ll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem.

Duration: 24 minutes


Conducting an Effective Hiring Interview | Workplace Skills

The process of interviewing candidates to fill a role can be daunting. How do you know who to recruit? An effective interview is key to hiring the interviewee who best fits the job description. Certain steps must be taken to ensure the interviewer handles the interview well. In this course, you’ll learn how to prepare, conduct, and assess an interview to hire the right person for the right role.

Duration: 12 minutes


Gauging Your Leadership Performance | Workplace Skills

Monitoring and assessing your own progress as you develop is vital to ensure growth and overall success as a leader. In this course, you’ll learn about techniques leaders can use to carry out a self-assessment, such as reflective journaling, surveys and checklists, and 360-degree feedback. You’ll also learn ways to increase your motivation and manage your own learning by creating a leadership development plan.

Duration: 24 minutes


Becoming More Professional through Business Etiquette | Workplace Skills

Your reputation often precedes you in any work environment. It can define your credibility, impact your career opportunities, and shape your relationships with your colleagues. In this course, you’ll learn the basics of how to act professionally and practice proper business etiquette. You’ll learn how to project a professional image, both in your appearance and in your workspace décor. Finally, you’ll learn how to ensure your personal activities, including your social media presence, don’t negatively impact your work reputation.

Duration: 18 minutes


How to Manage Difficult Conversations | Workplace Skills

For managers, difficult conversations can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. However, with the right preparation and mindset, you can make sure that you communicate difficult news with tact and diplomacy. In this course, you’ll learn some basic guidelines about when and where to initiate difficult conversations, and useful steps for managing the associated stress. You’ll learn how to prepare for a difficult conversation using a four-step process, so that you’re confident and can make the conversation as constructive and diplomatic as possible. Finally, you’ll learn how to demonstrate that you have the right mindset when communicating bad news to an employee.

Duration: 30 minutes


Interacting with Customers | Workplace Skills

Effectively communicating with customers increases customer satisfaction and projects service excellence. This course provides valuable advice on how to improve client service (CS) by building customer relationships with better customer conversations. It covers how to improve conversations with customers by speaking effectively, using vocal cues, listening actively, and using paraphrasing to convey your understanding of the customer’s needs.

Duration: 30 minutes


The Art of Staying Focused | Workplace Skills

Even if you know what’s important to do, losing focus can stop your progress. No matter who you are or what job you do, focusing at work can be hard. Even with great schedule management and organizing skills, it’s easy to get off track if you’re not careful. In this course, you’ll learn how to stay focused and stay on top of your schedule. You’ll learn strategies for dealing with focus challenges and distractions at work. You’ll also find out how to beat fatigue, manage your time, and decline work-related requests. And you’ll explore how to adjust your focus to deal with change, and how to regain focus when you’ve lost it.

Duration: 30 minutes


Aligning Goals and Priorities to Manage Time | Workplace Skills

Too much to do and too little time? Everything is urgent? Modern technology means our employers can reach us 24/7, so schedule management and goal setting are more important than ever. When you’re under pressure to deliver, you need to know your priorities. Meeting targets and achieving goals consistently regardless of the business situation isn’t easy. And this means managing your time effectively. In this course, you’ll learn about aligning each goal with your employer’s expectations, clarifying your goals, and prioritizing your most important work. You’ll also learn how to ask questions to clarify goals, and how to establish and schedule priorities based on these goals.

Duration: 24 minutes


Make the Time You Need: Get Organized | Workplace Skills

If you want to manage your schedule and make your time count, you have to be organized. But to stay organized, you need to check your progress. This mean developing schedule management skills. The stress and potential for mistakes grows when you don’t spend time organizing your time. In this course, you’ll discover how schedule management can help you regain control of your time. You’ll learn how to leverage your personality to boost your productivity and explore techniques for dealing with time stealers. And you’ll learn how to create practical to-do lists and keep them relevant and realistic.

Duration: 30 minutes


Resolving Workplace Conflict | Workplace Skills

A conflict-free life is the stuff of dreams. But the world doesn’t work that way, and for all of us, workplace conflict is sadly an inevitability. Personality and organizational conflicts arise from myriad different sources and take many different forms. As a result, resolving conflict is a necessary skill, and business professionals need a plan for addressing it and managing conflict situations. In this course, you’ll learn to recognize the sources and signs of conflict. You’ll also learn conflict management strategies and processes for conflict resolution. Additionally, you’ll explore methods for handling difficult people and keeping the process of conflict management on track when difficulties arise.

Duration: 24 minutes


Trust Building through Effective Communication | Workplace Skills

Communication is most effective when you build and maintain the trust of the people you communicate with. In this course, you’ll explore how a clear intention is the basis of an effective communication, and how understanding your audience ensures that the message gets delivered. You’ll also learn how body language, vocal tone, and managing emotions can influence your communications and build trust with your audience.

Duration: 24 minutes


Become a Great Listener | Workplace Skills

Communication is a two-way process – while one person provides information, another must not only understand what is meant, but also show that they’re being receptive to that information. This requires strong listening skills – a vital asset in any business environment. In this course, you’ll work on sharpening your listening skills and getting yourself in the right receptive mindset for communicating. You’ll learn how to recognize the behaviors that indicate receptivity, as well as to identify the different types of listener. You’ll also learn how to ask the right questions to ensure that you understand what is being communicated.

Duration: 24 minutes


The Art and Science of Communication | Workplace Skills

There is a science behind communication, including how we react neuro-physiologically to others – through verbal communication such as their words and tone, as well as the non-verbal communication of their actions and body language. There’s also an art to communication, allowing your authentic self to shine through and allowing the exchange with another person to unfold naturally. In this course, you’ll learn about the art and science of communication. You’ll explore techniques for connecting with your audience and building trust with them so that your communication intention is clear and understood. You’ll also learn the basic principles of assertive communication that is positive and not aggressive.

Duration: 18 minutes


Interviewing: Doing it Right | Workplace Skills

This course will present strategies for exercising sound judgment in the hiring and interviewing process. It will help managers and supervisors recognize and avoid discrimination in the recruitment process.

Duration: 18 minutes


Writing Effective E-mails and Instant Messages | Workplace Skills

Email has become an indispensable communication tool for organizations, and plays a vital role in how they conduct business and maintain their operations. As a result, one of the most important communication skills to have in the workplace today is email etiquette. It can help ensure you get messages across quickly, appropriately, and concisely. In this course, you’ll learn some tried and tested guidelines for writing emails. You’ll explore the fundamental elements of written communication that every email should contain, and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email.

Duration: 30 minutes


Editing and Proofreading Business Documents | Workplace Skills

Have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Taking the time to edit and proofread your writing will help you produce more focused, polished, and effective business documents. This course describes how to edit and proofread effectively, covering key areas, such as tone, structure, clarity, and accuracy, as well as common grammar, punctuation, and spelling mistakes to watch out for.

Duration: 30 minutes


Clarity and Conciseness in Business Writing | Workplace Skills

Being clear and concise in business documents and messages isn’t always easy. But it’s essential in the workplace if you want what you write to be read. In this course, you’ll explore techniques you can use to make your writing more clear. Specifically, you’ll learn about the importance of using short and familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases. You’ll also explore tips for being more concise in your writing and best practices for organizing content.

Duration: 30 minutes


Difficult People: Why They Act That Way and How to Deal with Them | Workplace Skills

Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of difficult person you’re dealing with so you can use the right technique for the right ‘difficult’ type. This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively.

Duration: 30 minutes


Using Active Listening in Workplace Situations | Workplace Skills

Active listening skills are used by professionals in a wide range of occupations to enhance their work. In this course, you’ll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener.

Duration: 36 minutes


Listening Even When it’s Difficult to Listen | Workplace Skills

Successful people are generally excellent listeners. They’re able to give others their full attention so that they can understand their needs and ask the right questions, even in difficult or stressful situations. They can also use their listening skills effectively to communicate their own goals and to build strong relationships with others. In this course, you’ll learn common misconceptions about listening, how to hone your listening skills, and what to do when you encounter roadblocks to actively listening. You’ll also learn how being receptive to what others are saying can go a long way to breaking down the barriers to clear communication.

Duration: 30 minutes


Global Internet, Social Media, and Electronic Communication | Workplace Skills

Regular use of the Internet and electronic communications is probably a way of life for you, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, smartphones, and other tools has blurred the line between work and home to the point where your online activities at home may have an impact on your company and your employment. Most employers encourage staff to use the internet, electronic communication, and social media for business purposes, and possibly even allow a certain level of personal use in the workplace as well. For this reason, it’s important to be familiar with your company’s policy on these resources. This course provides background information to be considered in light of your own company’s policies. You will learn about some generally accepted best practices for protecting your own and your company’s best interests while using e-mail, instant messaging, and text messaging, as well as social networking sites and blogs.

Duration: 24 minutes


How Culture Impacts Communication | Workplace Skills

With so much business happening on a global scale, cross-cultural communication is more important than ever before. Communication is always a challenge, and when diverse cultures interact, good communication can be even more challenging. In this course, you’ll learn about the importance of achieving a proper mindset for cross-cultural communication. You’ll explore aspects of cultures that affect how people communicate across cultural boundaries. You’ll learn also considerations for speaking and writing in cross-cultural environments.

Duration: 30 minutes


Capturing the Attention of Senior Executives |Workplace Skills

Does your job require you to communicate critical information to c-suite executives, such as the Chief Executive Officer (CEO)? Perhaps you have opportunities to influence executive decision making, but don’t know how best to deliver your message. In order to make the most of your communication with senior executives, you need to be prepared. In this course, you’ll learn how to shape your message so it’s communicated clearly to your organization’s c suite. You’ll discover how to build your credibility with those at the senior level, such as the CFO, CIO, and COO. And you’ll explore how to approach and plan meetings with senior executives, and how to make your case – whether it’s with an elevator pitch or a formal report.

Duration: 30 minutes


Emergency Response in the Workplace | Workplace Skills

This course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security, or personal injuries. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 24 minutes


Six Sigma Team Dynamics and Training | Workplace Skills

Black Belts have the challenging task of managing the full spectrum of team dynamics on Six Sigma improvement projects. Besides resolving conflicts, Black Belts require the skills to manage and optimize group behavior. They must also be familiar with tools and techniques for making team meetings and decision-making process more effective. Black Belts are often called upon to assess training needs and plan its delivery to ensure team members have all necessary skills and knowledge required for the success of improvement projects.

Duration: 126 minutes


Choosing the Right Interpersonal Communication Method to Make Your Point | Workplace Skills

Today there are more communication methods than ever before. Choosing the right method for the situation can have a huge impact on how your method is received. The further you stray from communication methods that are rich in personal attributes, the more likely it will result in a one-way communication. In this course, you’ll learn how to select the best communication methods to convey your intention and target your audience. By doing so, you improve the odds of getting your message across and leaving your audience feeling informed, enlightened, and engaged.

Duration: 30 minutes


Ensuring Successful Presentation Delivery | Workplace Skills

Whether your job includes delivering sales pitches, making PowerPoint presentations, or leading team trainings, presentation excellence can only be achieved when the standard of your public speaking matches the quality of your content. Having diligently prepared your presentation, you need to make sure that your delivery is engaging, enthusiastic, composed, and confident. In this course, you’ll learn how to set up the right environment for your business presentations. You’ll also learn techniques for managing stage fright and using your verbal communication skills and body language to deliver your message clearly and effectively. Finally, you’ll learn about how to deal with audience questions in a Q&A session and the impact this has on your credibility.

Duration: 30 minutes


Building Your Presentation | Workplace Skills

Effective business presentations need to have a sound structure. To ensure that your presentation has this structure, you need to consider its overall purpose, your audience, and the key points you’ll be presenting, and then put them all together into a plan of action to guide you. In this course, you’ll learn how to write the key parts of a presentation so they’re memorable and effective. You’ll also learn how to select and use eye-catching visual aids to bring your PowerPoint presentations to life. Finally, you’ll learn how to rehearse your presentation – a key step for public speaking that will improve your verbal communication skills and build confidence for the real thing.

Duration: 30 minutes


Planning an Effective Presentation | Workplace Skills

Concern about the impact of a presentation can inspire presenters to improve their verbal communication skills, enabling them to get the desired results. Public speaking and business presentations can be immeasurably improved if the presenter devotes sufficient time and attention to planning. In this course, you’ll learn how to define and understand your audience’s characteristics, knowledge, needs, and responses. You’ll also learn how to organize your presentation’s timing, purpose, key points, and approach so that it is engaging, focused, and relevant. Finally, you’ll learn about different presentation methods, such as PowerPoint presentations, and when they’re most effectively used.

Duration: 30 minutes


Audience and Purpose in Business Writing | Workplace Skills

To write effective and appropriate business messages, you need to know your audience and your purpose. In this course, you’ll discover how to identify your readers and create messages that convey the appropriate tone for different reader roles. You’ll also explore how to write effectively for the three most common purposes: to inform, respond, or persuade.

Duration: 30 minutes


Difficult People: Strategies to Keep Everyone Working Together | Workplace Skills

While it’s best to get personally fit for dealing with difficult people – that is, managing your own emotions and using self-management techniques – there are also interpersonal strategies and skills you need when working on a team with difficult people. In this course, you’ll learn strategies for managing difficult people that involve redirecting their behavior toward your work goals. You’ll discover ways of working together effectively with negative people by giving appropriate feedback when needed. You’ll also learn how to make your collaboration work with difficult people more productive by managing conflicts professionally.

Duration: 30 minutes


Individual Behavior in Organizations | Workplace Skills
In an ideal world, all the day-to-day HR tasks – such as recruitment, talent management, and succession planning – are defined and aligned with the goals of the organization. This is an aspect of transformational human resources, or transformational HR, that will help optimize your talent pipeline. In this course, you’ll learn about variables and characteristics that influence individual behavior, attitude, and perception in the workplace, and how these can affect performance. The course also demonstrates how you can improve the attitudes, perceptions, and behaviors of employees at an individual level to align with organizational goals.

Duration: 24 minutes


Communication Methods that Make Sense and Make Your Point | Workplace Skills

Today people rely more and more on mobile devices and ‘one-way’ communication tools that they often use under the guise of being ‘social.’ Although it’s possible to learn to communicate interpersonally using only technology, it’s not always the best or most efficient way to achieve your intended communication outcomes, which are most typically to inform, give feedback, or influence. Interpersonal communication is just that personal. So the further you stray from communication methods that are rich in personal attributes (you can hear someone, see someone, use body language, interact with others) versus light in personal attributes (impersonal, one-way, static), the more apt you are to have a one-way, ‘telling’ type of communication. In this course, you’ll learn how to select the best communication methods to convey your intention and target your audience. By doing so, you improve the odds of getting your message across, making your point, and leaving your audience feeling informed, enlightened, and engaged.

Duration: 34 minutes


Creating a Compelling Job Description | Workplace Skills

Job descriptions serve as an essential tool for recruiting potential employees. This Impact examines the criteria for drafting a compelling job description.

Duration: 6 minutes


Interpersonal Communication: Communicating Assertively | Workplace Skills

Effective communication in the workplace can be a balancing act. If you’re too passive, you may have trouble getting others to do what you want. If you’re too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into a more straightforward and more effective communication style. You’ll learn about the benefits of assertive behavior and how to distinguish it from passive, aggressive, or passive-aggressive behavior. You’ll also learn about the requirements for assertive communication, such as being honest and straightforward, being respectful of others’ needs and feelings, and using assertive body language and tone. Finally, you’ll learn about how to increase the power of your assertive communication when your first attempts don’t get the results you intended. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60 minutes


Management of People: Total Rewards | Workplace Skills

Total rewards includes everything an employee perceives to be of value resulting from the employment relationship. It comprises all financial and non-financial incentives such as pay and allowances, leave, health and wellness benefits, employment insurance, retirement plans, and perquisites. Such rewards help to attract, motivate, and retain employees. HR professionals have organizational and fiduciary responsibilities in designing, administering, and maintaining total reward systems and programs aligned with organizational strategies and goals. This course presents the strategic framework for total rewards. You’ll learn about compensation structure and systems, and employee benefits programs. You’ll also learn about the statutory and global considerations for total rewards. The content in this course is based on the Body of Competency and Knowledge (BoCK), 2015 of Society for Human Resource Management (SHRM). While the course helps learners to prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.

Duration: 76 minutes


Workplace Conflict: Strategies for Resolving Conflicts | Workplace Skills

Whether you like it or not, conflict is an inevitable part of life, so learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and knowledge about how to approach other conflicts you may face in the future. This course describes techniques you can use to deal effectively with a conflict situation. You’ll learn that an important first step is to define the conflict by clarifying the issues surrounding it. You’ll also find out about the importance of describing the conflict to the other party in a way that doesn’t make them defensive. In addition, the course outlines collaboration skills that can help you deal with conflicts effectively, building trust and cooperation and preventing the escalation of conflict. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60 minutes


Telecommuting Basics: Communication Strategies for the Remote Employee | Workplace
Skills

With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters’ success and their ability to move forward in their careers. This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while working in a remote environment. You will be introduced to key strategies that should be used for communications. The course demonstrates methods of maintaining presence in the office when not physically there and also deals with why trust is especially important between telecommuters and their colleagues and managers. You will discover how applying the principles of effective listening can improve the way you communicate.

Duration: 60 minutes


Listening to Improve Conversation | Workplace Skills

Getting the most out of conversations at work is an acquired skill. This Business Impact explores what’s required to make these exchanges as meaningful as possible.

Duration: 6 minutes


Working with Difficult People: How to Work with Self-serving People | Workplace Skills

Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will describe self-serving individuals and characterize two common types: arrogant people and busybodies. The strategies that you can use in dealing with these self-serving individuals are also covered.

Duration: 60 minutes


Working with Difficult People: Dealing with Micromanagers | Workplace Skills

Every office seems to have one – a person who seems to need to control every aspect and every detail of any situation or project they’re involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to the micromanager and explains strategies for how to deal with a micromanager appropriately.

Duration: 60 minutes


Working with Difficult People: How to Work with Manipulative People | Workplace Skills

Have you ever dealt with someone at work who tried to get you to agree to something you really didn’t want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you’ll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid them. To ensure you don’t get caught up in their games, you need to be able to recognize when you’re being manipulated and to have the necessary skills to deal with the manipulative behavior. This course provides an overview of manipulative behavior in the workplace and discusses some effective strategies for dealing with it, such as setting healthy boundaries, documenting your interactions, and confronting the manipulative person.

Duration: 60 minutes


Working with Difficult People: How to Work with Negative People | Workplace Skills

For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact negative people can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of negative person you may be dealing with. This course delves into the characteristics of some common types of negative people you may encounter within the workplace, and it also discusses strategies you may use to help you deal with their behavior.

Duration: 60 minutes

Leading Teams: Managing Virtual Teams | Pandemic Response

Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80% of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers leaders a framework for successfully leading virtual teams. It outlines the key competencies that members of virtual teams should possess and offers guidelines for specific virtual team activities, such as teleconferencing and decision making. It also highlights a variety of tools and technologies that are commonly used for collaboration on virtual teams and presents guidelines for knowing how to choose the right technologies for specific situations. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60 minutes


General Information: Coronavirus and COVID | Pandemic Response

This course provides a brief overview of COVID-19 transmission, symptoms, and prevention measures, as well as information about vaccines and CDC guidance for the fully vaccinated.

Duration: 12 minutes.

Also Available in Spanish


Contributing as a Virtual Team Member | Pandemic Response

Companies often opt to create virtual teams in place of on-site teams. This allows employees to work from home or remote locations. However, if not managed appropriately, remote working may cause breakdowns in communication, collaboration, and teamwork. In this course, you’ll learn how to develop the skills you need to show team leadership and be an effective member of a virtual team. You’ll explore personal traits that are useful when working on a team remotely. You’ll also learn strategies to stay connected with other team members, and ways to manage your time and overcome the challenges associated with managing teams remotely.

Duration: 18 minutes


Assessing Your Organization’s Risks | Pandemic Response

Risk is a fact of life for businesses and one that will never just go away. But before you can start managing risk, you need to be able to assess a risk – as well as its probability – in order to create a strategic plan that will enable you to avoid or mitigate its potential negative impact. In this course, you’ll learn some common techniques for assessing risk, including opportunity assessment, and threat assessment using FMEA – failure mode and effects analysis.

Duration: 30 minutes


Facing Virtual Team Challenges | Pandemic Response

Virtual teams can face the same difficulties as other teams, but also have unique challenges. In this course, you’ll learn how to handle challenges facing your team, and how to evaluate your own style.

Duration: 24 minutes


Becoming a Successful Collaborator | Pandemic Response

When organizations are recruiting, one of the top skills they look for in a candidate is their ability to collaborate. Today’s hiring managers know that collaboration leads to improved problem-solving, increased productivity and promotes interconnected team members who share expertise and learn from one another. Defining collaboration is tricky because it means different things across industries, departments and roles. In this course you’ll learn about the meaning of collaboration, the concept of teaming in collaboration, and best practices for being a good team member and for being a successful collaborator. You’ll examine conflict management styles to determine which one is yours, and the impact on your team.

Duration: 30 minutes


Establishing Effective Virtual Teams | Pandemic Response

Building and managing teams is enough of a challenge when everyone is in the same location. Collaboration when working on a team that’s virtual requires even more commitment. In this course, you’ll learn about teamwork and team leadership when working on a virtual team. You’ll cover remote management and tactics for communication, assessment, and meetings for virtual teams.

Duration: 30 minutes


Managing in a Crisis | Pandemic Response

Effective business leadership is never more needed than during the difficult times of a company crisis. The way you handle tough conversations or deliver a difficult message can make or break the situation. It’s essential to have crisis management strategies to improve outcomes. In this course, you’ll discover ways of managing in a crisis, including how to manage difficult conversations and crisis communications.

Duration: 18 minutes


Forging Ahead with Perseverance and Resilience | Pandemic Response

Business today is a complex undertaking. Accomplishing tasks an staying focused on achieving your goals requires grit and persistence. An adaptive mindset helps you focus through the distractions, information overload, demanding pace, and the accompanying stresses that can often pull you off task. In this course, you’ll learn to develop personal resiliency, adaptability, and perseverance. You’ll explore the resources and people it takes to sustain perseverance, and you’ll discover actions to help you build a work-life balance, sharpen your focus, and foster the resilience perseverance to face and overcome setbacks.

Duration: 30 minutes


Responding Effectively to Risks | Pandemic Response

The third step to take when managing risk, once you’ve identified and assessed risks to your organization, is to deal with them appropriately. Some risks may have a higher probability of becoming a reality than others, while others may have more of a negative impact. You’ll need to treat each of these types of risks differently. This course covers how to create an effective strategy for responding to risk, such as risk exposure adjustment and contingency planning. It also outlines specific strategic plans for dealing with a risk that may be a threat or an opportunity.

Duration: 24 minutes