LMS Course Catalog

HR Works offers over 200 HR related courses to help protect your business and keep you compliant.

The full list of courses can be viewed here

Unconscious Bias 

Employees’ unconscious biases can affect the way they interact with one another. Accordingly, it is important to become aware of the ways unconscious biases can impact workplace relationships. This course was developed with subject matter support provided by Gordon Dadds LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice and may or may not reflect the most current legal developments. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with legal statutes or statutory instruments. Gordon Dadds LLP accepts no responsibility for their contents and the reliance on the contents is prohibited and at the user’s risk. Transmission of the information is not intended to create, and receipt does not constitute, a solicitor-client relationship. Readers should not act upon this information without seeking independent legal advice.

Duration: 5 minutes.


Your Role in Workplace Diversity

To understand and appreciate diversity in the workplace, you must develop a deep understanding of yourself, as well as any unconscious bias you may have. Your ability to use a variety of strategies to effectively deal with diverse situations is very important. Equally important is the ability to share these effective strategies openly and leverage the diversity that exists within an inclusive organization. In this course, you’ll explore how to become aware of your attitudes toward diversity, understand the source of any cultural bias you may have, and increase your acceptance of diverse cultures, people, and ideas. You’ll also discover how to become an advocate for diversity and inclusion within the workplace.

Duration: 30 minutes.


Overcoming Your Own Unconscious Biases

Each of us is a member of a society that is often partitioned into groups and tribes. While this is common to most societies, it can have harmful effects in the workplace, interfering with productivity and organizational success. We all hold biases, whether conscious or unconscious. Part of understanding the role of unconscious bias in the workplace is admitting to yourself that you, too, hold biases. Once accepted, you can take an anti-bias approach to overcoming unconscious prejudice. In this course, you’ll learn how to recognize your own unconscious and implicit bias and how they can fall prey to social stereotypes.

Duration: 24 minutes.


Understanding Unconscious Bias

No matter who you are, you are prey to unconscious biases. To be part of a complex, diverse team you must take steps to overcome implicit and explicit biases and reject social stereotypes. Understanding you own bias, whether conscious or unconscious, is the key. In this course you’ll learn about the characteristics of unconscious bias and the nature of buried prejudice. You’ll discover how they can inadvertently affect your thinking and decision-making. And you’ll learn about the positive things that can happen when you take an anti-biased approach to people and situations in the workplace.

Duration: 24 minutes.


Maintaining a Cohesive Multigenerational Workforce

To manage a multigenerational team, you need to understand the diversity of your employees and apply various strategies to divert conflict between them. If you tap into the potential of this diversity, you’ll create a more productive, collaborative, and innovative work environment. In this course, you’ll learn about the generational differences in approaches to work and communication. You’ll also learn strategies to manage your team in a way ensures your team members feel included, respected, and supported. Additionally, you’ll learn how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multiple generations.

Duration: 25


Managing Multigenerational Employees 

Many influences have shaped the lives and work experiences of various generations, namely, Baby Boomers, Generation X, Millennials, and Generation Z. Because each generation has its own distinct attitudes, priorities, and work habits, managers can get the best from each generation by using strategies that recognize the differences. In this course, you’ll learn about the best practices and successful techniques for managing these generational employees in the workplace.

Duration: 22


A Manager’s Guide to Diversity, Inclusion, and Accommodation 

Leading and managing employees in an increasingly diverse workplace can be both rewarding and challenging. What are the expectations of employees? What legislation applies to managing people and their requests? What are the consequences of failing to comply? Managers must operate with sensitivity in handling accommodations for disabilities, religious practices, and medical leave. This requires a basic understanding of anti-discrimination and disability legislation, as well as the employer’s policies. This course provides an overview of the Americans with Disabilities Act (as amended), the Family and Medical Leave Act, and other legislation that affects employers’ responsibilities in these areas. The course will help managers identify the situations where these laws come into play so that they can respond appropriately to specific requests.

Duration: 30


Managing Workforce Generations: Working with a Multigenerational Team 

Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this diversity and view differences as strengths, you will create a more productive, collaborative, and innovative work environment. This course reviews the potential sources of conflict within a generationally diverse team, including differences in approaches to work and communication. It also covers strategies for managing a multigenerational team in a way that ensures your team members – regardless of differences in approach – feel included, respected, and supported. This course also describes how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multiple generations.

Duration: 60 minutes


Diversity on the Job: The Importance of Diversity and the Changing Workplace

Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. Would you be able to easily generate new ideas? Would the group have the ability to understand things from a different point of view? Without diversity in the workplace, organizations run the risk of becoming monocultural and only viewing things from a very limited perspective. The organization provides the structure for operation of the business and often defines the culture, but it’s the individuals interacting within the organization who carry out the mission of the organization. Rather than address the legal underpinnings and requirements related to diversity, this course focuses on how to leverage the diversity that exists within the organization. It defines diversity and dispels some common myths that surround the topic of diversity. The importance of diversity within the ever-changing workplace is described, including the impact of globalization. This course also discusses the barriers and challenges that must be overcome in order to create a diversified working environment. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Global Diversity 

The modern workforce is as diverse as the world in which it exists, with employees representing an extraordinary variety of abilities, cultures, ethnicities, beliefs, and languages. But not all organizations have the strategic foresight to tap in to the wealth of human capital available to them. Even when there is commitment from leadership, inclusion and diversity goals don’t always make it through to the workplace. To leverage the full potential of the workforce, it’s important for organizations, managers, and employees to evaluate and improve the ways in which they support diversity and inclusion, and help ensure employees are being treated fairly. In this course, you’ll learn about the characteristics of inclusive workplaces and the benefits of supporting diversity. You’ll discover the challenges and barriers to inclusion in the workplace, and learn about recognizing discrimination and bullying. You’ll also cover workplace inclusion and accommodation practices, including strategies for promoting inclusion, and how inclusion policies and procedures support employees.

Duration: 30


Preventing Harassment in the Global Workplace – Manager Edition 

As a manager, you play a vital role in supporting your company’s efforts to create a workplace defined by respectful and professional interaction between employees. This includes not only preventing illegal harassment, but also avoiding intimidating, hostile, or otherwise uncivil behavior. You have a responsibility to model appropriate behavior in how you treat your employees and to address any instances of inappropriate conduct swiftly and appropriately. This course explains why it is important for a company to foster a respectful work environment. It also presents strategies for addressing inappropriate behavior in the workplace.

Duration: 24 minutes.


Preventing Harassment in the Global Workplace – Employee Edition 

As an employee, it is important for you to act respectfully toward all your coworkers, whether they’re located in the next office or on the other side of the globe. This course explains the benefits to everyone of supporting a respectful workplace and illustrates basic principles for promoting professional interaction in the workplace.

Duration: 30 minutes.


Preventing Bullying and Violence 

This course seeks to help employees understand the circumstances that can trigger violence in the workplace and to offer strategies for preventing the escalation of conflict. According to the Bureau of Labor Statistics, in the US, fatal injuries involving violence increased by 163 cases to 866 in 2016. Workplace homicides increased by 83 cases to 500 in 2016, and workplace suicides increased by 62 to 291. This is the highest homicide figure since 2010 and the most suicides since the Census of Fatal Occupational Injuries began reporting data in 1992. Workplace violence can include a range of acts, both physical and non-physical, such as assault, stalking, bullying, robbery, and harassment. This course will help employees to recognize early warning signs of potential workplace conflict, the actions they can take to prevent situations that may lead to workplace violence, and how to respond to an aggressor.

Duration: 18 minutes.


Harassment Prevention for California Employees 

This course meets all legislative requirements for California harassment prevention training for employees. Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the training requirements under California law and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment — this course will discuss the benefits of and strategies for promoting a respectful work environment.

Duration: 78 minutes.


Harassment Prevention for California Managers 

This course meets all legislative requirements for California harassment prevention training for managers.Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the training requirements under California law and includes coverage of federal anti-discrimination and anti-harassment law as well. Additional customization may be required in order to fully address all relevant state requirements.

Duration: 144 minutes.


Harassment Prevention for US Managers 

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course addresses federal anti-discrimination and anti-harassment law. Additional customization may be required in order to fully address any relevant state requirements.

Duration: 72 minutes.


Harassment Prevention for US Employees 

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course addresses federal anti-discrimination and anti-harassment laws. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment — this course will discuss the benefits of and strategies for promoting a respectful work environment.

Duration: 42 minutes.


Harassment Prevention for Illinois Employees (Restaurant / Bar) 

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the training requirements under Illinois law, and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment — this course will discuss the benefits of and strategies for promoting a respectful work environment.

Duration: 36 minutes.


Harassment Prevention for Illinois Managers (Restaurant / Bar) 

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the training requirements under Illinois law, and includes coverage of federal anti-discrimination and anti-harassment law as well. Additional customization may be required in order to fully address all relevant state requirements.

Duration: 60 minutes.


Harassment Prevention for Delaware Managers 

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the training requirements under Delaware law, and includes coverage of federal anti-discrimination and anti-harassment law as well. Additional customization may be required in order to fully address all relevant state requirements.

Duration: 78 minutes.


Harassment Prevention for Delaware Employees 

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the training requirements under Delaware law, and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment — this course will discuss the benefits of and strategies for promoting a respectful work environment.

Duration: 48 minutes.


Harassment Prevention for Maine Managers 

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the training requirements under Maine law, and includes coverage of federal anti-discrimination and anti-harassment law as well. Additional customization may be required in order to fully address all relevant state requirements.

Duration: 78 minutes.


Harassment Prevention for Maine Employees 

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the training requirements under Maine law, and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment — this course will discuss the benefits of and strategies for promoting a respectful work environment.

Duration: 48 minutes.


Harassment Prevention for Illinois Managers 

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the training requirements under Illinois law, and includes coverage of federal anti-discrimination and anti-harassment law as well. Additional customization may be required in order to fully address all relevant state requirements.

Duration: 1.5 hours.


Harassment Prevention for Illinois Employees 

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the training requirements under Illinois law, and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment — this course will discuss the benefits of and strategies for promoting a respectful work environment.

Duration: 0.9 hours.


Harassment Prevention for Connecticut Managers 

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the training requirements under Connecticut law, and includes coverage of federal anti-discrimination and anti-harassment law as well. Additional customization may be required in order to fully address all relevant state requirements.

Duration: 140 minutes.


Harassment Prevention for Connecticut Employees 

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the training requirements under Connecticut law, and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment — this course will discuss the benefits of and strategies for promoting a respectful work environment.

Duration: 2.3 hours.


Harassment Prevention for New York State & New York City Managers 

Harassment and discrimination can have a devastating impact on an organization’s work environment and enormous personal consequences to those involved. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to all forms of workplace harassment and discrimination, including sexual harassment. This course is intended to help develop a set of values in managerial and supervisory employees that will assist them in preventing and effectively responding to incidents of discrimination and workplace harassment. This course is designed specifically to address the training requirements under New York State and New York City law, and includes coverage of federal anti-discrimination and anti-harassment law as well. Additional customization may be required in order to fully address all relevant state requirements.

Duration: 84 minutes.


Harassment Prevention for New York State & New York City Employees 

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course is designed specifically to address the training requirements under New York State and New York City law, and includes coverage of federal anti-discrimination and anti-harassment law as well. In addition to providing an overview of the types of behaviors that can give rise to discrimination and harassment — including sexual harassment — this course will discuss the benefits of and strategies for promoting a respectful work environment.

Duration: 54 minutes.


Bullying and Hazing on Campus 

Institutions of higher learning are generally perceived as communities that promote mutual respect and concern for one another. Most students and their parents expect their chosen campus to be safe, secure, and protected. But the fact is that bullying, hazing, and other forms of interpersonal violence exist on campuses across the country. In response to this issue, many schools have instituted policies and programs to deal with the moral, legal, and emotional aspects of campus violence. It’s important for faculty, staff, and students to understand the implications of bullying and hazing, and know how to access the support resources available to them on campus. In this course, learners will become familiar with the characteristics of bullying and hazing, the appropriate paths of response to incidents of power-based interpersonal violence, and best practices for preventing, recognizing, and responding to incidents of bullying and hazing on campus.

Duration: 34


Title IX for Higher Education 

Every educational institution wants to foster a welcoming, supportive environment for its students. Gender equity is at the heart of a progressive culture in higher education. Title IX of the Educational Amendments of 1972 is a landmark civil rights law prohibiting discrimination in education programs and activities that receive federal funding. Sexual misconduct, including sexual harassment and sexual violence, as well as the failure to provide equal opportunity in educational and co-curricular programs including athletics are prohibited by the legislation. This course is designed for all members of the campus community who have a responsibility in helping their school develop and maintain a respectful environment. It will provide awareness-level training on avoiding, identifying, and reporting sex discrimination and sexual harassment (including sexual violence), and on complying with Title IX and the Department of Education’s Title IX Final Rule (2020).

Duration: 24 minutes.

HIPAA – Security Rule for Covered Entities

This course provides employees of covered entitles with an overview of the security obligations that apply to their use of electronic protected health information (e-PHI). It explains the different kinds of safeguards that covered entities are required to put in place and explores best practices for preventing loss, theft, or unauthorized disclosure of e-PHI.

Duration: 30


HIPAA for Non-Medical Employers

Many organizations that fit the description of non-medical employers have employees, who by nature of their roles in Human Resources or benefits or health plan administration, have access to the personal and private health information of other employees. These organizations are legally obligated to protect this information as described by HIPAA’s Privacy Rule. This course focuses on helping these employees learn how to identify protected health information (PHI), how to appropriately use, disclose or request PHI, and the importance of following their employer’s internal privacy policies and procedures for handling the PHI they come into contact with as they do their job.

Duration: 26


EEO and Lawful Hiring

As a manager, it is essential to use recruitment strategies that attract the right candidates. But just as important is the avoidance of discrimination, both intentional and unintentional. In this course, you will learn about the Equal Employment Opportunity laws that guide your employer’s recruiting efforts and how to help ensure your hiring practices are fair and lawful.

Duration: 30


Union Awareness 

Recent decisions by the National Labor Relations Board have increased the focus on labor unions and their role in the modern workplace. This course will provide an overview of workers’ rights under the various US labor laws, as well as employers’ rights and obligations with respect to union activity.

Duration: 30


Privacy and Information Security

Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual’s personal information has business implications that extend beyond the privacy of any one individual. Private information relative to certain businesses and industries is protected by various laws. At present, there is no broad, general federal law protecting the privacy of customer information; most protections are aimed at particular types of information (such as medical or student records, for example) or particular types of businesses (such as healthcare and financial services providers, for example). Customers and consumers expect their information to be protected; businesses that recognize the need to make privacy part of their business strategy, are ahead of the game. However, the ability of a business to protect private information it collects as part of its business is only as strong as its weakest link – the human factor – something that technology can’t easily overcome. This course is aimed at helping individuals who work with private information understand the ways that this information can be disclosed inadvertently, with an aim to ensure that private information doesn’t fall into the wrong hands.

Duration: 60


Rightful Employment Termination 

One of the most difficult things you will do as a manager is to terminate an employee. The employee who is being terminated – regardless of the reason for the termination – may feel angry, frustrated, or betrayed. He or she may be looking for someone or something else to blame, and if the termination is not handled properly, your company could find itself defending against allegations of wrongful termination. Further, even if the termination is handled properly, the employee may file a claim anyway, and your company must be prepared to successfully defend the termination through appropriate decision making and documentation. This course is designed to give managers an overview of how to ‘rightfully’ terminate an employee because of performance problems or other misconduct while reducing the likelihood of wrongful termination claims.

Duration: 30


HIPAA – Privacy Rule for Covered Entities

The information that a health care provider collects and uses to provide patient care is confidential and often sensitive. Because of the sensitive nature of medical records and other personally identifiable information, patients trust their health care provider to safeguard their information and use it appropriately. Employees of organizations that are considered ‘covered entities’ under HIPAA work with patients and their confidential information on a daily basis, and are required to follow the HIPAA Privacy Rule as well as their employer’s internal privacy policies. In this course, you will learn how to identify protected health information, how to appropriately use and disclose PHI, and how to implement best practices for safeguarding the information you work with every day.

Duration: 30


Workplace Management: Employment Laws and Regulations 

The HR practitioner must continuously maintain a working level of knowledge regarding laws and regulatory standards that impact the organization’s relationship with its employees and that serve to protect the interests of both parties. Organizational noncompliance may lead to financial penalties and other indirect costs, such as reputational impacts. In this course, you’ll learn about a number of federal laws and standards and their amendments, covering areas of compensation, employment, health and safety, employee relations, and employee protection. The course contents are based on the Body of Competency and Knowledge (BoCK), 2015 of the Society for Human Resource Management (SHRM). While the course helps learners to prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to improve their effectiveness in the workplace and advance their careers.

Duration: 109


HIPAA Privacy Essentials

This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact them.

Duration: 60


Wage and Hour Awareness for Managers

As a manager of employees who earn an hourly wage, it is important for you to be familiar with the basic principles of wage and hour law. Your knowledge of common pay-related issues will allow you to support your company’s pay policies and minimize the risk of pay violations. This course addresses minimum wage requirements, pay for breaks and meals, overtime requirements, and recordkeeping responsibilities.

Duration: 60


HIPAA – Privacy Rule for Business Associates 

The confidentiality of personal health information is closely safeguarded by HIPAA’s Privacy Rule. All employees that regularly work with protected health information must understand the Rule’s requirements for properly handling it. This course will explore the basic principles of the Privacy Rule and offer some best practices for protecting information and avoiding violations. The information contained in this course reflects the most recent updates to HIPAA as outlined in the Final Omnibus Rule of 2013.

Duration: 30


HIPAA – Security Rule for Business Associates

This course provides employees of business associates (as defined by HIPAA) with an overview of the security obligations that apply to their organizations with respect to electronically stored and transmitted PHI. It explains the importance of compliance, the different kinds of safeguards that business associates are required to put in place, and the role of individual employees in preventing breaches. Employees are advised on best practices to reduce risks to e-PHI, including how to achieve better security when e-mailing, browsing the web, or remotely accessing e-PHI.

Duration: 30


Wage and Hour for Employees

As an employee, it is important for you to be familiar with how wage and hour laws affect you. This course tells you what you need to know about wage and hour laws in the context of everyday life on the job. For instance, it’ll explain the importance of accurately documenting your working time and explore your responsibilities with regard to overtime. The course will also give you guidance about what you should do if you have questions about wage and hour issues.

Duration: 30


Promoting a Substance-free Workplace

Substance abuse is a pervasive problem in society, so it’s no surprise that it carries over into the workplace. According to statistics compiled by the National Institute on Drug Abuse, over 75% of all adult illicit drug users are employed, as are most binge and heavy alcohol users. Substance abusers are more likely to be late or absent from work, change jobs frequently, be less productive, and be involved in workplace accidents. They also tend to have other personal problems outside of work as a result of the substance abuse, which further impairs their ability to concentrate on their work. Successful substance-free workplace programs can result in decreased absenteeism, fewer accidents, less downtime, reduced turnover, and fewer incidents of theft, as well as improving morale and productivity for all employees. This course is designed to provide employees and supervisors with an understanding of the benefits of a substance-free work environment, to help them understand the impact substances have in the workplace and recognize signs of employee substance abuse.

Duration: 30


FERPA for Higher Education

Ensuring the privacy of student educational records is an important priority for every educational institution. The Family Educational Rights and Privacy Act (FERPA) outlines the rights of students and their families with respect to the confidentiality of and access to educational records kept by institutions. This course will provide employees of postsecondary educational institutions awareness-level training on their responsibilities and obligations under FERPA.

Duration: 30


Campus Security Obligations Under Federal Law 

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Violence Against Women Act are federal laws that require all institutions of higher learning that participate in federal financial aid programs to collect and report data about crime on and near their campuses, and to educate the campus community about violent crime. In this course, learners will become familiar with their role in helping the institution meet its campus security obligations under these laws.

Duration: 30


FMLA Leave and More: An Overview of Legally Protected Leave 

A sick child at home. An accident or injury. A death in the family. Notification to serve on the jury for an upcoming trial. Each of these events is part of life and can temporarily prevent an employee from being able to perform his or her job. Supervisors and managers often find themselves in the position of responding to requests for employee leave as they handle the company’s day-to-day operations. It is important for managers and supervisors to understand the basic guidelines for granting leave that are established by the Family and Medical Leave Act (FMLA) and other laws. This course describes the family- and health-related situations that trigger an employee’s eligibility to take leave under the FMLA. It also explores the other types of leave which are protected by law and examines the criteria for leave entitlement.

Duration: 30 minutes


Foreign Corrupt Practices Act 

US firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The Act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the Act can impact your business and gives advice on the steps you can take to make sure that your business adheres to the provisions of the Act.

Duration: 60.


Code of Conduct Awareness 

A company’s Code of Conduct is a key part of its ethical framework. Outlining an organization’s key ethical principles and providing guidance on the expected standards of behavior for employees, the Code serves as an important resource for employees as they navigate the sometimes challenging waters of the workplace. This course will introduce employees to the uses and benefits of their organization’s Code of Conduct, and offer practical advice on how to apply the Code to ethical dilemmas they may encounter in the business environment.

Duration: 30


Financial Integrity 

Fraud schemes can be as diverse as the imaginations of those who concoct them, and as sophisticated as ever-evolving technology will allow. But the consequences of fraud can be painfully simple – financial and reputational damage to an organization and its employees. As a result, it’s essential for workers at all levels of an organization to be proactive and alert to suspicious financial activity. This course will explore common sources of financial fraud, the signs that indicate risk for fraud, and the importance of reporting any suspicious activities or behaviors.

Duration: 30


Global Conflicts of Interest

Many employees routinely face situations that can create a potential conflict of interest, where divided loyalties may affect their ability to make impartial decisions on behalf of their employer. Inappropriate resolution of these conflicts can result in direct financial loss to the organization, as well as the erosion of an organization’s ethical culture and a damaged reputation. This course describes how to identify potential conflicts of interest and respond appropriately to them.

Duration: 30


Code of Conduct Awareness – Higher Education Edition

An educational institution’s Code of Conduct is a key part of its ethical framework. Outlining the institution’s key ethical principles and providing guidance on the expected standards of behavior for employees, the Code serves as an important resource for employees as they navigate the sometimes challenging waters of the workplace. This course will introduce employees to the uses and benefits of their institution’s Code of Conduct, and offer practical advice on how to apply the Code to ethical dilemmas they may encounter in the academic environment.

Duration: 15


Business Ethics

The recent economic downturn has heightened the public’s scrutiny of corporations and contributed to the perception that some firms have lost their commitment to operating with integrity. This course considers the concept of ethics and its role in today’s corporate culture. It looks at the impact of business ethics on both the individual employee and the organization as a whole, and explores how the use of an ethical framework can promote ethically-driven behavior. The course also focuses on how employees can use an ethical filter to help resolve ethical dilemmas.

Duration: 30


Compliance Impact: Business Ethics–Adjusting the Figures

Ethics has a foundational role to play in today’s corporate culture. Being able to respond appropriately to situations that present ethical risks will help you contribute to a positive business environment. This Compliance Impact demonstrates how employees’ unethical actions can result in severe and negative consequences.

Duration: 6


Integrity in the Workplace

Whistleblowing and ethics in the workplace have been in the headlines over the past few years because high-profile employees have blown the whistle on large public companies, such as Enron and WorldCom. However, integrity and ethics in the workplace are not just for large, high-profile companies. Almost every employer is subject to state or federal laws and regulations, and if the employer does not promote an ethical culture, individual employees with integrity may choose to blow the whistle on their employer’s wrongdoing. Whistleblowing isn’t just for accountants or lawyers who uncover widespread evidence of fraud. It’s also for average, everyday employees who discover illegal or unethical behavior in the workplace, and decide to report it. This course discusses various aspects of corporate ethics, including fraud and abuse associated with financial, safety, health, environmental, and other workplace issues, and the regulatory agencies, laws, and regulations that govern them. The course also discusses how both employers and employees can improve integrity and promote an ethical workplace culture. For employees, it is important to understand how to blow the whistle objectively, and also to understand the general protections afforded to whistleblowers by law, which protect them from retaliation by their employers. For employers, this means implementing policies and practices that promote openness and transparency in the workplace, encouraging employees to report their concerns internally, and rewarding employees and managers for strict compliance with laws and regulations.

Duration: 60

Waste Minimization and Pollution Prevention for Employees   

This course is intended for all employees who work in an office or general industry environment. It helps to raise employee awareness about the production of waste and pollution that occurs as a result of everyday actions, as well as offering simple yet effective tips and strategies that will help to reduce the volume and amount of waste and pollution that is generated by them and their workplace as a whole.

Duration: 18


Hazardous Waste Generator (RCRA) 

This course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of generator status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the Resource Conservation and Recovery Act (RCRA) regulations. Thus, accumulation, labeling, and other management requirements are described for both satellite accumulation areas and 90-day accumulation areas. Lastly, the importance of, and methods for, waste minimization and spill prevention and response are defined. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to identify and characterize all wastes, properly label and manage waste containers, use a manifest when RCRA waste is transported, properly dispose of hazardous waste, prepare waste generation reports, and maintain compliance records.

Duration: 30


Biosafety Hazardous Waste Handling and Disposal        

This course teaches basic precautions against the transmission of infection from biohazardous waste in the workplace. It describes the various categories of biohazardous waste and how infection can be transmitted by biohazardous waste. It also outlines standard safety precautions against transmission, and guidelines for the safe storage, treatment, and disposal of biohazardous waste. It also describes the steps for cleaning up a biohazardous spillage.

Duration: 34


Universal Waste Rule Training 

This course provides an overview of the federal Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify the characteristics of batteries that make them a universal waste, identify basic handling requirements of lamps that qualify as universal waste, identify the hazardous waste items classified as universal waste under the Universal Waste Rule, identify the labeling and handling requirements of universal waste pesticides under the Universal Waste Rule, cite the requirements for the participants under the Universal Waste Rule, and cite the requirements for universal waste handlers under the Universal Waste Rule.

Duration: 30


Hazardous Material Handling and Storage    

This course covers information about drum handling, compressed gas cylinders, flammable materials, slings, safe lifting techniques, and safe handling procedures. The intent of the information is to familiarize the learner with safe work practices necessary to prevent injury while handling materials and equipment in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify safe lifting techniques when manually handling an object; identify hazards associated with handling drums and containers; specify the proper handling, transportation, storage, and use of compressed gas cylinders; identify hazards associated with handling acetylene, oxygen, or hydrogen; specify how to detect leaks; recognize materials that may be flammable and/or combustible; identify the factors involved in the proper selection, use, and inspection of slings used to hold suspended loads; and identify safe handling and moving practices when performing routine maintenance.

Duration: 60


Hazardous Materials in the Workplace

This course discusses proper handling of chemicals in the workplace and actions that can be taken to protect the workers, the public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define hazardous materials, identify the factors that influence how spills are controlled; recognize where spills are likely to occur; identify possible responses to a release; specify potential outcomes of using inappropriate control methods; define the primary and secondary goals of spill control; define the terms containment and confinement; specify the recommended procedures for spill and leak response; specify the proper steps to contain hazardous spills; specify confinement methods for solids, liquids, and gases; and define the roles and responsibilities of personnel who respond to emergencies involving hazardous materials.

Duration: 60


Storm Water Pollution Prevention     

This course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes. Identifying sources of storm water pollution and keeping them from coming in contact with runoff is the best and most economical way to protect the quality of the nation’s waters. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to describe common storm water pollutants, identify categories covered under National Pollutant Discharge Elimination, and discuss methods of preventing storm water pollution.

Duration: 30


Site Control (HAZWOPER)

This training describes measures designed to minimize your exposure to hazardous substances, and prevent the migration of contamination to ‘clean’ areas of the site. OSHA requires that employees who work at hazardous material sites, or respond to spill emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the site control program, identify site control measures used to minimize employee exposure to health and safety hazards, including site map, site preparation, work zones, buddy system, site security, communications, and safe work practices.

Duration: 30


Globally Harmonized System of Classification and Labeling of Chemicals (GHS)

GHS, an acronym for Globally Harmonized System of Classification and Labeling of Chemicals, is a system aiming to standardize and harmonize the classification and labeling of chemicals. Although many countries follow regulatory systems for the safe handling and transport of chemicals through labels and safety data sheets, there is no standard approach. So while the formats are similar in different countries, the differences are significant enough to warrant different labeling and safety data sheets for the same product in different markets. With the gradual implementation of the GHS worldwide, countries have consistent and appropriate information on the chemicals they import or produce, and the infrastructure to control chemical exposures and protect people and the environment can be established in a comprehensive manner. This course introduces the GHS and explains how hazards are classified and communicated through the use of labels and safety data sheets.

Duration: 30


Safety Data Sheets     

This course is designed to provide both workers and supervisors with a better understanding of how to interpret a safety data sheet (SDS), as well as address specific requirements associated with SDSs in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize the physical states in which chemicals are commonly found, identify chemical routes of entry into the body, identify the purpose of an SDS and describe the most common information found on a typical SDS, define common abbreviations used on an SDS, locate and interpret specific information found on an SDS, and specify control measures to prevent worker exposures to hazardous chemicals.

Duration: 60


Decontamination (HAZWOPER)     

This training provides information concerning decontamination, which is the process of removing contaminants that have collected on workers and equipment. Decontamination protects you from hazardous substances that may contaminate and eventually penetrate protective clothing, respiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents the movement of contaminants from the site to the community. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to list the major factors that affect permeation of contaminants, identify the steps in making a decontamination plan, identify the zones of a hazardous material site, list decontamination procedures for personnel and equipment, describe tests used to determine the effectiveness of decontamination methods, identify health and safety hazards associated with decontamination procedures, and recognize how emergency decontamination situations should be handled.

Duration: 30


Emergency Response and Spill Control (HAZWOPER)     

This training describes how to respond to various emergency situations and describes control of situations both by the workers involved and by trained emergency personnel. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define hazardous materials, recognize where spills are likely to occur, identify the elements of an emergency response plan, identify equipment and supplies in response to a spill, define levels of emergency response personnes, specify spill prevention measures, identify methods to contain or confine chemical material, identify post-response actions after a spill.

Duration: 30


Fire and Explosion Hazards (HAZWOPER) 

This course identifies procedures and precautions to help reduce the risks of fire and explosion from chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. By learning how to protect yourself and others from fire and explosion hazards, you can help save time, resources, serious injuries, and loss of life. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The learning objectives of the course are to identify the four elements that trigger a fire; define the terms ignitable, flammable, combustible, and oxidizer; identify safety principles to protect against fire and explosion; specify safe handling procedures for potentially flammable or explosive materials; recognize ignition sources; and identify proper storage of flammable and explosive materials.

Duration: 30


Hazard Communication (HAZWOPER)     

This training discusses programs and procedures dealing with chemical hazards as stated in OSHA Regulation 29 CFR 1910.1200, the Hazard Communication Standard. This training is geared toward employees who are actively involved in cleanup activities. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify employer responsibilities and employee responsibilities under the Hazard Communication Standard, describe methods used to detect hazardous materials in the workplace, identify categories of chemical hazards, describe health effects associated with hazardous chemicals, and list methods used to control hazardous chemicals.

Duration: 30


Heat and Cold Exposure Management (HAZWOPER)   

This course is intended for personnel who may be exposed to temperature extremes at hazardous waste sites. Heat-related illness is a major hazard, especially for workers wearing personal protective clothing. Cold-related injuries can cause loss of limbs or even death. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify heat-related illnesses that can result from exposure to hot temperatures, specify first aid measures for heat-related illness, identify individual factors that affect the body’s ability to withstand hot temperatures, specify steps to avoid or reduce heat-related illness, specify conditions and injuries that can result from exposure to cold temperatures, specify first aid measures for frostbite and hypothermia, identify individual factors that affect the body’s ability to withstand cold temperatures, and recognize measures for preventing injuries related to cold temperature exposure.

Duration: 30


Toxicology (HAZWOPER)   

This course focuses on the study of toxins, their safe limits, and their adverse effects on living organisms. While the subject of toxicology is complex, it is necessary to understand the basic concepts in order to make logical decisions concerning the protection of personnel from chemical exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define the types of toxic agents, identify the four routes by which toxicants enter the body, recognize adverse responses to toxic chemical exposure, identify the principles of chemical exposure limits, and describe the factors that influence the adverse effects of chemical exposure. This course was developed with subject matter support provided by EnSafe Inc., a global professional services company focusing on engineering, environment, health and safety, and information technology.

Duration: 30


Regulatory Overview (HAZWOPER) 

This course provides information about the history, purpose, and mission of key regulatory agencies including OSHA, EPA, and DOT. The intent of the course is to provide the learner with an understanding of the sources of regulatory occupational safety and health work practices and standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to specify why regulatory standards are established, identify the purpose of the major regulatory agencies that establish regulations impacting the workplace (OSHA, EPA, DOT), identify the purpose of RCRA, CERCLA, and SARA, identify hazardous waste, identify the scope and purpose of HAZWOPER, identify steps to prevent hazardous materials and exposure to hazardous waste, and identify which workers are affected by HAZWOPER.

Duration: 30


Site Safety and Health Plan Procedures (HAZWOPER) 

This training is designed to provide on-site and off-site employees with information on the company’s site safety and health plan. A site safety plan establishes policies and procedures to protect workers and the public from potential hazards posed by a hazardous waste site. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify the purpose of personnel organizational structure associated with a site safety and health plan, identify the purpose of a work plan, identify the requirements of a site safety and health plan, identify the purpose and provisions of a site hazard assessment, identify the requirements for a personal protective equipment (PPE) program, and identify the purpose and provisions of site control and standard operating procedures (SOPs).

Duration: 30


Hazard Communication: An Employee’s Right to Know   

This course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify the routes of chemical entry into the body, define various categories of chemical hazards, interpret warning labels, interpret information commonly found in a Safety Data Sheet (SDS), and identify types of controls commonly used to reduce or eliminate contact with hazardous materials in the workplace.

Duration: 30


Lead Awareness in General Industry   

This course covers information mandated by OSHA 29 CFR 1910.1025. It provides general knowledge of the hazards associated with lead exposure and requirements to reduce or eliminate exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify sources of lead exposure, identify adverse health effects associated with lead exposure, specify the purpose and elements of the medical surveillance program and the medical removal protection program, and specify controls and work practices to reduce lead exposures.

Duration: 30


Environmental Regulations Overview      

This course provides an overview of major environmental laws and regulations and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the Toxic Substances Control Act (TSCA); specify the purpose of the Resource Conservation and Recovery Act (RCRA); specify the purpose of the Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA), also known as Superfund; specify the purpose of the National Environmental Policy Act (NEPA); and identify the intent of various laws.

Duration: 30


Asbestos

This course will provide you with information about the serious health hazards associated with exposure to asbestos. It will also address where asbestos is commonly found, how it can potentially affect you, and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to list the two agencies that have been principally responsible for generating regulations for asbestos control, define terms associated with asbestos, identify where asbestos-containing materials are commonly found in building materials, list the requirements for signs and labels that identify asbestos exposure hazard areas, identify illnesses related to asbestos exposure, describe the medical surveillance program required by OSHA, recognize circumstances in which personnel may be exposed to asbestos, and identify safety measures that protect against asbestos exposure.

Duration: 30


Lead Awareness in Construction Environmental Compliance      

This course covers information mandated by OSHA 29 CFR 1926.62. It provides general knowledge of the hazards associated with lead exposure and requirements to reduce or eliminate exposure in the construction industry. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify sources of lead exposure, identify adverse health effects associated with lead exposure, specify the purpose and elements of the medical surveillance program and the medical removal protection program, and specify controls and work practices to reduce lead exposures. This course was developed with subject matter support provided by EnSafe Inc., a global professional services company focusing on engineering, environment, health and safety, and information technology.

Duration: 30


Mold Awareness   

Many businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a fungi that appears as a coating or discoloration that develops in a damp atmosphere on the surface of food, fabric, wood, paper, or insulation. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly susceptible to mold-induced allergies or infections. Providing information on the hazards associated with mold is an important aspect of the health and safety requirements for businesses and organizations. This course is part of the Safety and Health Series and is aimed at any employee whose normal job activities could result in occupational exposure to mold. This course provides the learner with the basic understanding of mold awareness in the workplace – how mold grows and spreads, how to recognize mold, the routes of human exposure to mold, associated health effects from mold exposure, and methods of mold prevention and clean up.

Duration: 60


Crane Signaling and Communications 

When operating a crane, a signal person – or spotter – is used in situation when the point of crane operation is not in full view of the crane operator. This course will provide you with an understanding of the training requirements and proper hand signals and communication skills needed by signal persons and crane operators in these situations. This will allow the operation of mobile cranes in accordance with the Occupational Safety and Health Administration (OSHA)’s ‘Signal Person Qualification’ standard at part 29 Code of Federal Registers (CFR) 1926.1428.

Duration: 30


Personal Protective Equipment (HAZWOPER)     

Equipment and devices have been developed over the years to protect the human body against a variety of environmental and physical hazards. Today, many forms of personal protective equipment, or PPE, are available to protect you from injuries and illnesses. OSHA and EPA regulations classify PPE into four categories, based on the level of protection afforded. This training is intended to introduce you to the four levels, and to acquaint you with the different types and the correct selection of PPE. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to specify why PPE is necessary; identify the proper category of protection for a hazardous situation; identify which PPE is necessary based upon the hazards present; identify the limitations of PPE; and specify the proper care, maintenance, useful life, and disposal of PPE.

Duration: 30


Laboratory Safety

This overview course is designed for employees who work in an industrial, clinical, or academic laboratory setting. It will serve to educate the laboratory employee to diverse safety and health concerns related to their job. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives include the following: identify general requirements of the Laboratory Safety Standard, recognize the importance of a Chemical Hygiene Plan in your workplace, define the purpose of a Safety Data Sheet, describe safety guidelines specific to laboratory fire and burn hazards, and identify general emergency guidelines to be followed in the laboratory.

Duration: 30

Hazardous Material Handling and Storage

This course covers information about drum handling, compressed gas cylinders, flammable materials, slings, safe lifting techniques, and safe handling procedures. The intent of the information is to familiarize the learner with safe work practices necessary to prevent injury while handling materials and equipment in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify safe lifting techniques when manually handling an object; identify hazards associated with handling drums and containers; specify the proper handling, transportation, storage, and use of compressed gas cylinders; identify hazards associated with handling acetylene, oxygen, or hydrogen; specify how to detect leaks; recognize materials that may be flammable and/or combustible; identify the factors involved in the proper selection, use, and inspection of slings used to hold suspended loads; and identify safe handling and moving practices when performing routine maintenance.

Duration: 60


Globally Harmonized System of Classification and Labeling of Chemicals (GHS)

GHS, an acronym for Globally Harmonized System of Classification and Labeling of Chemicals, is a system aiming to standardize and harmonize the classification and labeling of chemicals. Although many countries follow regulatory systems for the safe handling and transport of chemicals through labels and safety data sheets, there is no standard approach. So while the formats are similar in different countries, the differences are significant enough to warrant different labeling and safety data sheets for the same product in different markets. With the gradual implementation of the GHS worldwide, countries have consistent and appropriate information on the chemicals they import or produce, and the infrastructure to control chemical exposures and protect people and the environment can be established in a comprehensive manner.

Duration: 30


Safety Data Sheets

This course is designed to provide both workers and supervisors with a better understanding of how to interpret a safety data sheet (SDS), as well as address specific requirements associated with SDSs in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize the physical states in which chemicals are commonly found, identify chemical routes of entry into the body, identify the purpose of an SDS and describe the most common information found on a typical SDS, define common abbreviations used on an SDS, locate and interpret specific information found on an SDS, and specify control measures to prevent worker exposures to hazardous chemicals.

Duration: 60


Hazard Communication (HAZWOPER)

This training discusses programs and procedures dealing with chemical hazards as stated in OSHA Regulation 29 CFR 1910.1200, the Hazard Communication Standard. This training is geared toward employees who are actively involved in cleanup activities. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify employer responsibilities and employee responsibilities under the Hazard Communication Standard, describe methods used to detect hazardous materials in the workplace, identify categories of chemical hazards, describe health effects associated with hazardous chemicals, and list methods used to control hazardous chemicals.

Duration: 30


Lead Awareness in General Industry

This course covers information mandated by OSHA 29 CFR 1910.1025. It provides general knowledge of the hazards associated with lead exposure and requirements to reduce or eliminate exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify sources of lead exposure, identify adverse health effects associated with lead exposure, specify the purpose and elements of the medical surveillance program and the medical removal protection program, and specify controls and work practices to reduce lead exposures.

Duration: 30


DOT: Drug and Alcohol Awareness 

Drug and alcohol abuse by employees is a common cause of serious workplace problems faced by American companies and organizations today, including accidents and ineffective work practices. Beyond the financial burden of increased insurance costs, loss of income, and compensation payments, substance use on the job can result in life-changing injuries or fatalities. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws and provides employers who are responsible for transportation employees with guidelines for setting up effective drug-free programs. Employers rely on supervisors to implement these guidelines; for example, through being vigilant in identifying and addressing instances of workplace substance abuse and alcohol misuse. In particular, supervisors of safety-sensitive employees must monitor staff members to determine whether or not there are sufficient grounds to refer the individuals for a reasonable-suspicion drug or alcohol test, and then follow the required testing procedures. This course explores the causes, indicators, and consequences of alcohol misuse and substance abuse in the US transportation industry. It describes the US laws that relate to drug and alcohol testing of transportation employees and outlines DOT regulations that enforce compliance among transportation employers. The course also discusses the supervisor’s role in referring employees for testing based on a reasonable suspicion that a safety-sensitive worker is using or under the influence of alcohol or drugs while on duty. DOT Federal Motor Carrier Safety Administration regulation 49 CFR Part 382.603 (Alcohol Misuse and Controlled Substances Use Information, Training, and Referral – Training for supervisors) requires supervisors of commercial motor vehicle drivers who operate vehicles that require a commercial driver license to take 60 minutes of training on alcohol misuse and 60 minutes of training on controlled substances use. This course is designed to meet the requirements of 49 CFR Part 382.603.

Duration: 132 minutes.


Defensive Driving 

Every year, motor vehicle accidents result in thousands of deaths, and many of these result from occupational motor vehicle incidents. This course provides simple, effective defensive driving techniques you can use to reduce your chances of being involved in a motor vehicle accident. It covers accident prevention techniques, safety precautions for driving in hazardous conditions, and the risks of drinking and driving. It also explores the use of vehicle safety features and covers guidelines for driving safely on the job. This course was developed with subject matter support provided by EnSafe Inc., a global professional services company focusing on engineering, environment, health and safety, and information technology. Please note, the course materials and content were current with the laws and regulations at the time of the last expert review, however, they may not reflect the most current legal developments. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation with respect to compliance with legal statutes or requirements.

Duration: 18 minutes.


US Export Controls

US firms that transact any level of business internationally must comply with federal laws regulating the export of commercial and defense-related items, information and technology. This course provides awareness-level training about the regulatory system for exports; the agencies involved in administering and enforcing the regulations, including the Bureau of Industry and Security (BIS), the Directorate of Defense Trade Controls (DDTC), and the Office of Foreign Assets Control (OFAC); explains the definitions of key terms under the various laws, such as ‘exports’ and ‘foreign persons’; and describes how to determine whether an item to be exported requires a license.


Packaging Small Quantities

This activity-based course covers Department of Transportation (DOT) requirements for packaging and shipping small quantities of hazardous materials by highway within the United States. Before taking this course, you should have already completed Skillsoft’s DOT hazardous material transportation Modules 1 to 4, or other similar training, and have relevant experience using the DOT Hazardous Materials Tables. This course builds on those concepts as they relate to packaging small quantities for shipment by putting you into situations where you’ll identify materials in the DOT Hazardous Materials Table and determine whether an exception applies and how it affects the packaging, marking, labeling, and preparation of shipping papers for small quantities of different types of hazardous materials in specific situations. This course does not address the requirements for shipping small quantities of hazardous materials by aircraft, rail, or vessel.

Duration: 47


Collision Avoidance

Each year, tens of thousands of people are injured or killed in vehicle collisions. That’s why it’s important that all drivers understand the challenges that face them on the nation’s roads and highways. In this course, you’ll learn about types of collisions and how to avoid them, how to deal with emergency stop situations such as skids and shoulder drops, how to prevent collisions by properly negotiating intersections, and techniques for dealing with common distractions.

Duration: 30


Defensive Driving: Truck Safety  

When people think of defensive driving, they think of ‘watching out for the other guy’ or defending themselves from other drivers so they won’t become involved in an accident. That’s definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else does. It’s about being a safe driver, driving a safe vehicle, knowing how to drive your particular vehicle, taking responsibility to drive carefully in hazardous conditions, and knowing when to take yourself off the road. It’s about arming yourself with all the knowledge you can before you turn the key and head for the roadways. This course is designed to give drivers of commercial vehicles a well-rounded look at the key concepts associated with defensive driving and provide tips and guidelines to prepare drivers for the everyday challenges on the road.

Duration: 180


Defensive Driving Fundamentals

This course will provide advanced defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements – specify concerns to be addressed before and while driving, use safe driving techniques to avoid collisions, drive safely in various weather conditions, and respond to specific driving emergency situations.

Duration: 60


Hazardous Materials: Infectious Materials Transportation by Ground

This activity-based course covers the U.S. Department of Transportation (DOT) requirements for packaging and shipping infectious materials by highway within the United States. The course puts you into situations where you’ll classify the type of infectious substance being shipped, select the proper shipping name from the DOT Hazardous Materials Table, and determine the proper packaging, marking, labeling, and shipping paper requirements for infectious substances. This course does not address the requirements for shipping infectious substances by aircraft, rail, or vessel.

Duration: 46


Forklift Operation 3: Load Handling

Forklifts are an important tool used in many industries, but they present many hazards to their operators. The good news is that many of these hazards can be avoided, if not eliminated, when operators are trained to properly operate and load a forklift. Some basic practices can be used to improve safe load handling – for example, driving the forks as far under the load as possible. More specific practices for approaching, lifting, and lowering a load can also help forklift operators improve load handing safety, as they perform each of these actions. Armed with this knowledge, forklift operators will be better prepared to safely load the forklifts they operate.

Duration: 30


Accident Procedures Involving Large Vehicles

Even with years of experience, training, and attention to detail, accidents can happen. How you respond after an accident has occurred is essential to ensuring your safety as well as the safety of any other individuals involved in the incident. In this course, you will learn basic procedures for how to respond when an accident has occurred, including procedures to follow if there is a fire or a chance of fire, and what types of accidents must be reported to the U.S. Department of Transportation.

Duration: 30


Distracted Driving

Each year, thousands of people are injured or killed in motor vehicle accidents involving distracted drivers. People driving while talking on their cell phones or eating put all road users at risk. With motor vehicle accidents (MVAs) now among the top causes of injury-related deaths and the number one cause of work-related deaths, all responsible drivers must be able to control distractions while at the wheel. In this course, you will learn why distractions cause accidents, and how to minimize your exposure to them.

Duration: 30


Emergency Situations While Driving 

Do you sometimes worry that you won’t be able to handle emergencies that might happen while you’re driving? Worrying isn’t helpful; instead prepare for potential driving emergencies by learning how to respond appropriately and safely to them. Successfully handling emergencies requires knowledge of how to prevent them when possible and how to handle them when they do happen. Understanding the typical types of collisions can help you avoid them, knowing how to handle a skid can help you successfully steer out of one, and knowing how to adjust your driving to hazardous weather conditions can help you prevent or avoid weather-related emergencies. It is also important that you know how to safely handle a breakdown. Finally, you should know how to complete an accident report in case you’re involved in an accident.

Duration: 30


Ergonomics and Injury Prevention for Commercial Vehicle Operators 

This course is designed to prevent drivers from risks of injury they face when operating commercial vehicles, and when manually handling the loads they may be transporting. The course discusses various types of injuries associated with operating commercial motor vehicle. It also addresses the ergonomics practices, safety controls, and personal protective equipment (PPE) that commercial vehicle operators should use to minimize or prevent chances of getting injured at work.

Duration: 30


Flagging Safety  Transportation 

Traffic control is a critical aspect of worker and driver safety on road construction projects. Flaggers need to be knowledgeable about the standards and guidelines established by the Federal Highway Administration’s Manual on Uniform Traffic Control Devices. These include general guidelines for flagging, appropriate clothing requirements, and the standards for the signs, barriers and lights, and other devices used in your work. You also need to know where to position yourself for optimum safety, how to judge traffic speed and congestion, and regulate traffic accordingly. This course was developed with subject matter support provided by EnSafe Inc., a global professional services company focusing on engineering, environment, health and safety, and information technology.

Duration: 90


Flatbed Cargo Securement

Safe loading and operation of a flatbed trailer depends on following rules and regulations related to safe loading of cargo, proper use of securement devices, and regular inspection of the load. In this course, you will learn about the hazards, rules, and safety provisions for ensuring your safety as a vehicle operator, as well as the safety of other vehicle operators you share the road with.

Duration: 30


Hazardous Weather Driving for Commercial Vehicle Operators

This course is designed to help commercial vehicle operators deal with hazards they may encounter when driving in bad weather conditions and how they can address a road emergency situation. Precautions for driving in rain, snow, fog, and windy conditions are covered, as are hydroplaning and skids and how you should react to them if you find yourself in such a situation.

Duration: 60


Loading Dock Safety 

Typically, loading docks are busy areas where equipment, such as forklifts, is used to move materials and freight onto or off of trailers. Special attention is needed in these areas to ensure the safety of the workers involved in loading and unloading trailers. In addition to forklift tipovers, its also important to make sure forklifts don’t slip or skid off elevated docks, fall between the dock and the trailer, or hit the trailer. Avoiding these types of hazards will help keep everyone involved with loading and unloading trailers safe. This course is designed to help you understand how to make sure the loading dock is safe. First to be covered are OSHA’s requirements for both forklift operators and working surfaces in loading areas. Basic and best practices for avoiding hazards while on the dock and during the loading and unloading of the trailer and inspection methods to follow before entering suspension-type highways trailers, in particular, are explained. Combined, this information will help you keep the loading dock and loading dock activities safe for all those involved with loading and unloading trailers.

Duration: 30


Negotiating Hazards for Commercial Vehicles  

According to the FMCSA, collisions at intersections alone account for 45% of all reported crashes and 21% of fatalities. Intersections are just one of many common hazards you may encounter in the course of everyday travel while in your truck. In order to safely negotiate the hazards you come into contact with, you must be familiar with the procedures and precautions to take. In this course, you will learn about what you need to do to safely negotiate turns and merging, intersections, downgrades, and railroad crossings.

Duration: 30


Safe Vehicle Backing

Backing a vehicle can be the most hazardous driving you do all day. Backing accidents are extremely common – one in four accidents involves backing. As a responsible driver it is important to choose the safest method to back your vehicle and to understand that your choices impact others. In this course, you will learn about the impacts of backing accidents, their common causes, and how to minimize risks of collision when backing vehicles, including company trucks or delivery vans.

Duration: 30


Trailer Coupling and Uncoupling 

As a commercial vehicle operator, you are responsible for the safe operation of your tractor trailer. Following appropriate practices to couple and uncouple trailers, as well as maintaining equipment, ensures that you and the other motorists that share the road with you are safe. In this course, you will learn about the safety factors that apply to coupling and uncoupling vehicles and the risks associated with these tasks.

Duration: 30


Urban Driving

Driving in urban areas presents a different set of hazards to drivers as compared to highway driving. Red lights, intersections, traffic, distracted drivers, and pedestrians are just some of the hazards the urban driver will encounter. This course will teach you how to safely drive through urban areas, how to enter and exit traffic, how to navigate intersections, and how to react to traffic signals. You’ll also learn how to share the road safely with pedestrians and bicyclists.

Duration: 30


Forklift Operation 1: Safety Inspection and Maintenance

Forklifts are used in many industries, and operating them safely is paramount to the safety of both forklift operators and their fellow employees. In this course, you will learn when and how to inspect a forklift and what to do in the event an equipment problem is discovered. You will also learn the necessary precautions to take and procedures to follow when refueling gasoline, diesel, and propane-powered forklifts and when changing or recharging battery-powered units. You will also learn about the health hazards you may face as a result of working with or around forklifts.

Duration: 30


Forklift Operation 2: Stability and Capacity          

Forklift operation is a specialized job that requires operators to receive specific training. For instance, before operating a forklift, operators need to be familiar with its capabilities and limitations. This course specifies where to find information on safe forklift operation, and explains what this information means. It shows how features of forklift design impact forklift stability and capacity, and emphasizes that operators must be trained to safely operate forklifts according to their specific designs. The course highlights the concept of the stability triangle to help operators understand specific stability concerns presented by different load types, and shows how to safely accommodate these loads to avoid tipovers and falling loads. Finally, the course uses a field calculation to estimate safe load capacity for situations when a load exceeds the forklift’s stated capacity.

Duration: 30


Forklift Operation 4: Traveling and Maneuvering

Safely traveling with and maneuvering a forklift, like most equipment, requires some special considerations. Forklift operators who know how to safely travel with and maneuver a forklift can protect themselves, pedestrians in the workplace, and the loads carried on forklifts. The specific guidelines provided in this course will protect operators from the hazards of traveling with and maneuvering a forklift. The course offers instructions on how to mount and dismount a forklift properly; on traveling with a load over uneven paths, inclines, and other potentially unstable surfaces; and on maneuvering safely when forklifts start, stop, and change direction.

Duration: 30


DOT: Security for Shipment of Hazardous Materials 

According to the US Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation’s roads, with the rest divided among rail, pipeline, water, and air. These hazardous materials – or ‘hazmats’ – are classified by the DOT according to the type of hazard they present and must be transported under the proper regulations set out by the DOT. This course examines the DOT’s security requirements relative to the shipment and transportation of hazardous materials. In addition, it explains the hazard classes and provides examples of the placards used when transporting hazardous materials. The course also outlines the basic elements of a security plan, defines the employers who require a plan, and explains the training required for employees of companies with plans in place.

Duration: 60


DOT 1: Hazardous Materials Table

This training course will introduce the requirements of the Department of Transportation’s Hazardous Materials Regulations, including definitions, the nine hazard classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone’s safety. This course may be used to meet the requirements for general awareness or familiarization training. Your employer will provide additional general awareness, function-specific safety awareness, and security awareness training. The learning objectives of the course are to define terms associated with hazardous materials transportation, classify hazards according to DOT’s nine hazard classes, and recall and interpret information found in the HAZMAT Table.

Duration: 30


DOT 2: Packaging, Labeling, Marking, and Placarding     

This training course will introduce the requirements of the Department of Transportation’s Hazardous Materials Regulations, including packaging, labeling, marking, and placarding. The proper identification, preparation, and transportation of hazardous materials has the potential to impact everyone’s safety. This training course may be used to meet the requirements for general awareness and familiarization training. Additional function-specific training will be provided by your employer. Learner objectives are to list packaging requirements and practices to ensure safe transport, cite specific information found on the Hazardous Materials Table (HMT), identify what information on the HMT means or is used for, identify appropriate labeling requirements for the safe transportation of hazardous materials, identify the proper marking requirements for hazardous materials to include both bulk and non-bulk materials, and identify the appropriate placarding requirements for the transport of hazardous materials.

Duration: 60


DOT 3: Shipping Papers Transportation 

This course will introduce the requirements of the Department of Transportation’s Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification, preparation, and transportation of hazardous materials affect everyone’s safety. This training course may be used to meet the requirements for general awareness and familiarization training. Additional function-specific training will be provided by your employer. Learner objectives are to list the four components of the basic description of hazardous material, describe general information included on a shipping paper, identify methods to distinguish HAZMAT from non-HAZMAT on a shipping paper, and interpret information found on the Precedence Table.

Duration: 30


DOT 4: Loading and Storage 

This half-hour training course introduces the requirements of the Department of Transportation’s Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers and loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous materials affect everyone’s safety. This training course may be used to meet the requirements for general awareness or familiarization training. Your employer will provide additional function-specific training. Learner objectives are to identify characteristics of and interpret the segregation table, recognize general guidelines for preparing shipping papers, list general requirements for loading and unloading HAZMAT, cite actions to take during an emergency response, differentiate between situations which do and do not require immediate notification, and recognize when an incident report must be written.

Duration: 30


IATA 1: Hazard Class Identification/Classification

This training course will introduce the requirements of the International Air Transport Association’s Hazardous Materials Regulations, including definitions, an introduction to the hazard classes, and the List of Dangerous Goods. The proper identification, preparation, and transportation of hazardous materials affect everyone’s safety. This training course may be used to meet the requirements for general awareness and familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define terms associated with air transportation of dangerous goods, classify hazards according to International Air Transport Association’s nine hazard classes, and identify and interpret information found in the List of Dangerous Goods.

Duration: 30


IATA 2: Marking and Labeling 

This training course will introduce the International Air Transport Association’s marking and labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone’s safety. This training course may be used to meet the requirements for general awareness and familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize package specification markings and package use markings, identify hazard labels and handling labels, and apply marking and labeling requirements when shipping dangerous goods.

Duration: 30


IATA 3: Packaging

This training course will introduce the packaging requirements of the International Air Transport Association’s Dangerous Goods Regulations. This training course may be used to meet the requirements for general awareness and familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize the general packing requirements and the conditions normal to air transport, identify the proper packaging for the material to be shipped, and recognize UN specification packaging.

Duration: 30


IATA 4: Documentation Transportation 

This course will introduce the requirements of the International Air Transport Association’s Hazardous Materials Regulations, including required documentation to transport dangerous goods (Shipper’s Declaration for Dangerous Goods and Air Waybill). This training course may be used to meet the requirements for general awareness and familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify the necessary components on the Shipper’s Declaration for Dangerous Goods and describe the elements required on an Air Waybill for a shipment of Dangerous Goods.

Duration: 30


IATA 5: Limitations and Shipment Review

This course explains that the Department of Transportation (DOT) governs all modes of transportation in the US, including air transportation. The DOT has a set of regulations pertaining to the shipment of hazardous materials (dangerous goods) known as the Hazardous Materials Regulations (HMR). This training course may be used to meet the requirements for general awareness and familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify the requirements placed on a shipper by the Department of Transportation when shipping by air, identify the requirements placed on the shipper by other national authorities, identify the requirements placed on the shipper by the carrier, and verify that a shipment is properly identified, packaged, marked, and labeled, and the documentation is correct.

Duration: 30


IMDG 1: Introduction, General Provisions, and Classifications

Shipping dangerous goods presents safety issues that must be addressed. The International Maritime Dangerous Goods (IMDG) Code was developed to help ensure dangerous goods are transported safely by sea. Its regulations provide the individuals who handle and ship dangerous goods with the information they need to do so safely. This course begins with an introduction to the IMDG Code, including its origins, purpose, and enforcement and training requirements. In the United States, the Pipeline and Hazardous Materials Safety Administration (PHMSA) develops and enforces regulations for the safe transport of dangerous materials. The connection between the two sets of regulations will be explained. A physical description of the IMDG Code is given, as well as instruction on how to access and use the information it contains to determine if dangerous goods are regulated by IMDG and PHMSA and how to ship them properly.

Duration: 60


IMDG 2: Dangerous Goods List, Special Provisions and Exceptions

The International Maritime Dangerous Goods (IMDG) Code is the recognized code of practice for the safe carriage of dangerous goods by sea. Manufacturers, packagers, shippers, stowers, carriers, and others involved throughout the supply chain must adhere to the provisions in the IMDG Code when dealing with cargo to be transported all or in part by ship. The IMDG Code contains the Dangerous Goods List, a list of the dangerous goods most commonly carried by sea. The list covers, as far as practicable, all dangerous substances of commercial importance. This course will introduce you to the IMDG Code Dangerous Goods List, and will help acquaint you with IMDG Code packing and tank provisions for dangerous goods containers.

Duration: 60


IMDG 3: Packaging, Marking, Labeling, Placarding, and Documentation

The International Maritime Dangerous Goods (IMDG) Code is the recognized code of practice for the safe carriage of dangerous goods by sea. Manufacturers, packagers, shippers, stowers, carriers, and others involved throughout the supply chain must adhere to the provisions in the IMDG Code when dealing with cargo to be transported all or in part by ship. This course will familiarize learners with the IMDG Code and its requirements and regulations for packaging, marking, labeling, placarding, and documenting dangerous goods for transport by sea.

Duration: 90


IMDG 4: Loading, Unloading, and Offering Dangerous Goods       

As cargo makes its way to its destination, the cargo transport unit (CTU) it’s packed in and the packages themselves are subjected to a variety of forces that can damage them. This is true of all types of goods, but is of particular concern when shipping dangerous goods. As such, dangerous goods are packed for transport in a manner meant to protect human health and safety, property, and the environment. Taking certain precautions, such as performing prepacking inspections and following stowage and segregation requirements, can help prevent incompatible dangerous goods from coming into contact during shipping – avoiding potentially disastrous results. Knowing how to properly pack, secure, load, and unload the cargo from a CTU will also help reduce the risks presented by dangerous goods to those who offer them. In this course you’ll explore the precautions, requirements, and best practices used within the transport and shipping industries to improve safe transport and to minimize risks associated with dangerous goods.

Duration: 60


DOT 1: Introduction, Classification, and the Hazardous Materials Table  

This training course will introduce the requirements of the Department of Transportation’s Hazardous Materials Regulations, including definitions, the nine hazard classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone’s safety. This course may be used to meet the requirements for general awareness or familiarization training. Your employer will provide additional general awareness, function-specific safety awareness, and security awareness training. The learning objectives of the course are to define terms associated with hazardous materials transportation, classify hazards according to DOT’s nine hazard classes, and recall and interpret information found in the HAZMAT Table.

Duration: 30


DOT: Hours of Service     

The US Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) issued a revised Hours of Service order in 2012. The effective compliance date of selective provisions was July 1, 2013. Drivers are now limited to 70 hours of driving time per eight-day period. Commercial motor vehicle operators need to be aware of the new driving rules, documentation requirements, and penalties for noncompliance.

Duration: 30


DOT: Air Brakes 

Commercial vehicles are used every day to transport both goods and people. An important safety feature on these vehicles, the air brake system is used to control speed. The US Department of Transportation Federal Motor Carrier Safety Administration (FMCSA) regulates the use of air brakes and sets standards for maintaining and operating these systems to ensure they are used and maintained properly. Drivers of vehicles equipped with air brakes need to know the components of the systems, how they work, and how to use them, and make sure they’re operating safely. This course introduces the components that work together to create an air brake system, guidelines on operating a vehicle equipped with air brakes, and checklists for inspecting air brake systems and the air brakes on both single and combination units.

Duration: 30


Workplace Safety Orientation

This course will provide an awareness-level orientation to basic industrial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication, Bloodborne Pathogen Safety, Lockout/Tagout, Confined Space Entry, Emergency Response, Respiratory Protection, Personal Protective Equipment, and Hearing Conservation. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 36 minutes.


Slips, Trips and Falls

Slips, trips, and falls constitute the majority of general workplace accidents and are responsible for a number of accidental deaths, second only to motor vehicles as a cause of fatalities from accidents. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards, and to address the key components of ladder safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 12 minutes.


Hand and Power Tool Safety Impact: Pneumatic Tools

Pneumatic tools are driven by compressed air and are risky when not handled properly. These tools can have a grave physical impact on a person and are considered hazardous when not secured properly before use. In this impact series, Rick Faletti talks about pneumatic tools. No certificate is available for this course.

Duration: 5


Welding, Cutting, and Brazing

Welding, cutting, and brazing are hazardous activities that pose a unique combination of both safety and health risks to more than 500,000 workers in a wide variety of industries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This course will inform learners of potential health and safety concerns unique to welding, cutting, and brazing. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: specify fire prevention techniques used during welding, cutting, and brazing; specify the proper handling, transportation, use, and storage of compressed gas cylinders; specify proper operating procedures to ensure a safe means of welding and cutting; identify potential health concerns associated with welding, cutting, and brazing; define the importance of using proper Personal Protective Equipment (PPE); and identify safety concerns while welding, cutting, and brazing in confined spaces.

Duration: 29


Hand and Power Tool Safety

A variety of handheld tools are used in the workplace. This course will provide an understanding of the potential hazards associated with the use of hand tools and power tools, as well as the safety precautions required to prevent those hazards from occurring. Power tool hazards are addressed in the course by relating them to the power source used in them: pneumatic, liquid fuel, hydraulic, or powder-actuated. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The learning objectives of the course are to identify general power tool safety precautions; define the purpose and correct usage of guards; specify which tools are equipped with safety switches; identify specific hazards and control measures related to the use of electric tools; recognize specific hazards and control measures related to the use of power grinders; understand specific hazards and control measures related to the use of pneumatic tools; identify specific hazards and control measures related to the use of powder-actuated tools; and identify specific hazards and control measures related to the use of hydraulic jacks.

Duration: 30


Global Safety Principles: Indoor Hoisting and Rigging

This course is designed to educate the worker on the significant safety issues to be considered while moving large, heavy loads associated with today’s manufacturing and construction industries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to specify general safety issues of cranes, hoisting, and rigging; define the purpose of the crane safety program; describe general inspection practices; describe testing practices; describe basic load handling considerations; specify operator responsibilities; and recognize standard hand signals.

Duration: 30


Scissor Lifts 

Scissor lifts are powered, mobile devices that raise personnel vertically to allow them to safely reach a pre-determined working height. But, as with any heavy equipment, scissor lifts can be very dangerous if used without due care and attention. This course will teach you how to inspect your lift and the work area, understand the physical hazards involved in working with a scissor lift, and what the standard safety features of a scissor lift are. You’ll also learn about the basic training requirements stipulated by OSHA and some general best practices for operating scissors lifts.

Duration: 30


Contractor Safety

Contractors are hired to perform services on worksites where a variety of hazards may be present. The hiring company shares some of the responsibility for the safety for the contractor. Often, jobs require contractors to work alongside the hiring company and the safety of each impacts the other. Understanding contractor safety and acknowledging the benefit for both parties is important in providing a safe and healthful workplace. In this course, you will learn about different classifications of employers and their responsibilities to ensure a safe worksite.

Duration: 29


Warehouse Safety 

Modern industry relies heavily on warehouses as distribution hubs for material goods. Goods are stored, usually temporarily, in warehouses as they make their way to their final destination – for example, retail or commercial customers. This constant turnover of materials makes for a very busy environment where the use of equipment, climbing, the use of ladders, and the storage of materials and dangerous chemicals present potential safety hazards. This course explores the typical hazards you’re likely to be exposed to in a warehouse and offers advice on how to protect yourself.

Duration: 30


Safety at Work: A Systematic Approach

Do you ever find yourself wishing you had more control over the way you do your job – especially tasks related to your personal safety and health? Many safety programs are designed and implemented by managers, with the expectation that employees will follow the practices they prescribe. While employee health and safety is paramount, safety programs designed by management may fail to recognize why employees take the risks they do – even though they may have been trained in proper, safe procedures. Systematic approaches to safety at work, such as behavior-based safety, can be used to enhance the safety programs organizations have in place – tackling safety issues by involving employees at all levels of the organization – where changes to improve safety are driven by employees on up through management. In this way the collective experience of employees, like you, drive the change for safer work practices and conditions. This course explores the concept of behavior-based safety, how a behavior-based safety program is used to enhance safe behavior and a safety culture, as well as the roles and responsibilities of employees and management.

Duration: 30


Spill Prevention, Control, and Countermeasure Plan

When petroleum products are accidentally spilled, they may damage the environment and pollute waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This course will provide you with information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a Spill Prevention, Control, and Countermeasure (SPCC) Plan. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify the information found in an SPCC Plan, identify responsibilities of the SPCC coordinator, select characteristics of secondary containment or diversionary structures, identify characteristics of oil storage containers, and identify security requirements used to help prevent spills.

Duration: 30


NFPA 70E Electrical Safety in the Workplace 2015 Edition 

This course provides a comprehensive overview of the basic criteria for electrical safety-related work practices stipulated in the National Fire Protection Agency (NFPA) 70E Standard for Electrical Safety in the Workplace. It presents detailed information on the practices, programs, techniques, and processes related to electrical work, in accordance with the NFPA Standard. This course was developed with subject matter support provided by EnSafe Inc., a global professional services company focusing on engineering, environment, health and safety, and information technology.

Duration: 120


Trenching and Excavation Safety

This course is designed to better inform the employee of the possible health and safety concerns unique to trenching and excavation. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to list factors to consider before trenching and excavation begins, identify the purpose of the site assessment, describe the purpose of a trench box, specify different types of excavation, sloping, and shoring principles, recognize other hazards that are present in excavation work, and identify the cause of excavation and trenching-related fatalities.

Duration: 26


Scaffolding and Ladder Safety

This course is designed to train employees to recognize the hazards associated with ladders, stairways, and the type of scaffold being used at the work site and to understand the procedures to control or minimize those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify the types of portable ladders and their use, capacities, and safety considerations, describe the specific use, capacities, and safety features of fixed ladders, specify proper guidelines for ladder maintenance, and identify general scaffold requirements and safety considerations.

Duration: 41


Introduction to Industrial Hygiene  

All employees should expect to work in as safe an environment as possible, whether they work in an office building, a factory, or a nuclear power plant. Since ancient times, medical professionals, social activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and industry professionals have stepped up and taken responsibility for creating legislation that protects workers from various types of hazards. The field of study that has emerged out of the need to create safe and healthy work environments is called industrial hygiene. All employees should be aware of the hazards they face, as well as steps they can take to minimize the risk of injury and disease. All supervisors should be aware of the regulations they must follow to ensure workers’ exposure to dangerous chemicals and hazards is below legal limits. It is the role of the Occupational Safety and Health Administration (OSHA) to educate both workers and their supervisors in the limits OSHA has set for exposure to various workplace hazards. This course gives a general introduction to the work of the industrial hygienists. It also explains the types of hazards that workers may face, the health effects of such hazards, and measures that are taken to limit exposure.

Duration: 60


Spill Prevention and Control

This course provides information about hazardous materials, spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement, and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define hazardous materials, recognize where spills are likely to occur, specify work practices that can prevent spills from occurring, define the goals of spill control, identify actions to take when responding to a spill of hazardous materials or waste, identify response procedures for personnel who discover a spill, and define the terms containment and confinement.

Duration: 30


Chemical Process Safety Management

Safe working procedures are essential when dealing with highly hazardous chemicals and processes. In this course, you will learn about chemical Process Safety Management (PSM) programs and the fourteen elements that have been developed by OSHA for inclusion in these programs. Required elements of the program that are covered in this course include personnel and training considerations, documentation, equipment maintenance and work processes, and emergency planning. This course will help managers and supervisors who work in industrial process plants develop an understanding of the reasons for and required elements of PSM programs.

Duration: 30


Chemical Process Safety

This course is designed for employees who work at industrial process plants to recognize potential safety and health implications associated with their job. It is intended to educate the employees to help prevent or minimize the consequences of a catastrophic release of toxic, reactive, flammable, or explosive highly hazardous chemicals, or HHCs, from a process. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to identify the process safety management employer requirements, specify process hazard analysis information, define the purpose of the chemical process safety management program, and recognize the elements of a PSM program.

Duration: 30


Job Hazard Analysis

This course is intended to provide information that will help improve the quality of work environments, reduce absenteeism, help maintain a healthier workforce, reduce injury and illness rates, and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in job hazard analysis. The content of this course is designed to comply with the intent of the applicable regulatory requirements. The learning objectives of this course are to define job hazard analysis, identify jobs to select for analysis, recognize questions that should be asked when conducting an analysis, and describe the steps involved in an analysis.

Duration: 30


Rigging Equipment and Inspection

Securing, lifting, and moving materials can be a hazardous occupation. It’s important workers involved with hoisting and rigging activities are aware of the elements of safe rigging practice as outlined by OSHA’s safety regulations and standards. In this course, you’ll learn about using rigging in a safe and responsible manner. Learner objectives are to identify rigging hazards and the PPE used to protect against those hazards, and to recognize the proper selection, inspection, and storage of rigging equipment.

Duration: 30


OSHA 300 Recordkeeping

This course covers OSHA’s revised recordkeeping requirements, the new recordkeeping forms, and offers a number of opportunities for you to practice classifying a case’s recordability. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify forms and information required for OSHA 300 recordkeeping; describe measures that can be taken to protect employee privacy; distinguish between recordable and nonrecordable cases; recognize recording criteria unique to OSHA 300 recordkeeping; and describe OSHA 300 recordkeeping log summary, posting, and maintenance requirements.

Duration: 60


Office Safety

This course is designed to raise awareness about hazards that may be encountered when working in office and administrative environments. The common hazards associated with work in offices are high noise levels, poor air quality, ergonomic hazards, and office accidents and injuries such as electrical shock and falls. The content of this course is designed to comply with the applicable regulatory requirements. The learning objectives of the course are to identify office noise abatement and air quality and ventilation strategies; identify the signs and symptoms of ergonomic hazards; and identify how to prevent potential office hazards and common office injuries, such as back strain, slips, trips, falls, eyestrain, and electrical shocks.

Duration: 30


NFPA 1600 Disaster/Emergency Management

Over the past decade, emergency management and business continuity planning have been recognized as necessary to continued operational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity Programs (NFPA 1600). The NFPA 1600 standard is a description of the basic criteria for a comprehensive program that addresses disaster recovery, emergency management, and business continuity. NFPA 1600 is considered by many to be an excellent benchmark for continuity and emergency planners in both the public and private sectors. The standard addresses methodologies for defining and identifying risks and vulnerabilities and provides planning guidelines that address stabilizing the restoration of the physical infrastructure, protecting the health and safety of personnel, and crisis communications procedures. This course will provide you with an understanding of the basic criteria for developing a comprehensive program that addresses disaster recovery and emergency management in accordance with the NFPA 1600 standard.

Duration: 60


Mold Awareness

Many businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a fungi that appears as a coating or discoloration that develops in a damp atmosphere on the surface of food, fabric, wood, paper, or insulation. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly susceptible to mold-induced allergies or infections. Providing information on the hazards associated with mold is an important aspect of the health and safety requirements for businesses and organizations. This course is part of the Safety and Health Series and is aimed at any employee whose normal job activities could result in occupational exposure to mold. This course provides the learner with the basic understanding of mold awareness in the workplace – how mold grows and spreads, how to recognize mold, the routes of human exposure to mold, associated health effects from mold exposure, and methods of mold prevention and clean up.

Duration: 60


Hydrogen Sulfide

This course is designed to provide an awareness of hazards associated with hydrogen sulfide gas, as well as methods to detect and minimize exposure to the gas. The content of the course is designed to comply with the intent of the applicable regulatory requirements. The learning objectives of the course are to recognize the hazardous characteristics and exposure limits of hydrogen sulfide, describe the detection equipment and methods, recognize the symptoms of exposure to the gas, and learn the precautions to take during an emergency.

Duration: 30


Crane Signaling and Communications

When operating a crane, a signal person – or spotter – is used in situation when the point of crane operation is not in full view of the crane operator. This course will provide you with an understanding of the training requirements and proper hand signals and communication skills needed by signal persons and crane operators in these situations. This will allow the operation of mobile cranes in accordance with the Occupational Safety and Health Administration (OSHA)’s ‘Signal Person Qualification’ standard at part 29 Code of Federal Registers (CFR) 1926.1428.

Duration: 30


Aerial Work Platforms 

Aerial work platforms allow work personnel to reach elevated areas that are inaccessible by traditional means such as ladders or scaffolding. But like any heavy equipment, aerial work platforms can be very dangerous if used without due care and attention. This course will teach you to inspect your lift and work area, understand the physical hazards involved in working with an aerial work platform, and recognize their standard safety features. You’ll also learn about basic training requirements stipulated by OSHA, and some general best practices for aerial work platform operation.

Duration: 30


Forklift Safety Awareness

The purpose of this training is to help you become a qualified forklift operator; one who has the skills and knowledge to operate a lift truck in a safe and proper manner. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize general engineering and capacity principles associated with forklift safety; identify factors that lead to forklifts tipping over; distinguish between safe and unsafe forklift operations; describe the differences between driving an automobile and a forklift; identify general loading and unloading principles associated with forklift safety; specify safe refueling and recharging procedures; and list the steps to perform in walk-around and sit-down inspections.

Duration: 30


Confined Spaces 

This course covers information about confined spaces, hazardous atmospheres, necessary equipment, and permits. The intent of the course is to provide the learner with information about the hazards and hazard control methods that will permit safe work in enclosed work areas or confined spaces. Learner objectives for this course are to recognize terms commonly associated with confined spaces, distinguish the difference between permit required confined spaces and non-permit required confined spaces, identify hazards associated with confined spaces, recognize signs and symptoms of overexposure, identify equipment needed for confined space entry, specify safe entry procedures for confined spaces, recognize permits posted at points of entry to a confined space and specify their purpose and use, and identify the duties and responsibilities of personnel involved with confined spaces.

Duration: 60


Behavior-based Safety for Supervisors

This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: define behavior and identify the scope and purpose of a behavior safety program, distinguish the roles and responsibilities of the supervisor and the employee, identify factors that cause incidents (environmental versus personal factors), identify the influences on behavior, determine how to effectively observe behavior, identify behavior reinforcement concepts, specify ways to motivate employees and address the human factor, recognize the importance of attitude and how it affects safety on the job, and describe transactional analysis.

Duration: 30


Introduction to OSHA

This two-hour introductory course outlines the history and mission of the Occupational Safety and Health Administration (OSHA) and why it is important to workers. It provides learners with a basic understanding of employee rights and employer responsibilities under OSHA and how to read OSHA standards. It also explains the OSHA inspection process and introduces learners to a variety of safety and health resources that they may find useful or necessary on the job. This course was developed with subject matter provided by Jenny Fuller of Winn Forensics, LLC, a professional services company focusing on corporate, business and personal safety training as well as consulting on occupational injury matters.

Duration: 132


Compressed Gas Safety

Many industrial and laboratory operations require the use of compressed gases for a variety of different operations. This course will establish the needed elements for an effective compressed gas safety program. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to identify the specific hazards associated with compressed gases, identify hazards associated with handling acetylene, hydrogen, and oxygen gases, identify cylinder marking requirements, specify the special storage, use, and handling precautions necessary in order to control the hazards, and identify transportation requirements.

Duration: 30


Workplace Inspections 

Employers have a responsibility to maintain safe working conditions for their employees and to comply with the government health and safety standards that are applicable to their establishments. They must also ensure that employees have and use personal protective equipment when required for safety and health as they do their jobs. When employees stay whole and healthy, businesses also benefit. They experience lower workers’ compensation insurance costs, decreased payout for return-to-work programs, fewer faulty products, and increased productivity. One of the key ways that employers can maintain safe and compliant working conditions is to conduct regular and thorough workplace inspections. This course provides and introduction to workplace inspections, both internal, self-regulated inspections and external inspections carried out by the Occupational Safety and Health Administration (OSHA). You will learn about types and frequency of inspections, how to carry out a workplace inspection, what to expect when being inspected by an OSHA compliance officer, and the penalties your business may be subject to if your workplace is found to be in violation of the Occupational Safety and Health Act.

Duration: 60


Regulatory Information

Essentially, all workplaces have safety and health standards that have been imposed by federal and state authorities. The intent of these workplace standards and requirements is to protect the health and welfare of individual employees. This course will explain how safety requirements for workplaces are established and how they are enforced. The training will also discuss important regulatory agencies and their jurisdictions. The content in this course is designed to comply with the intent of the applicable regulatory requirements. You will learn about the scope and purpose of the Occupational Safety and Health Administration, how regulatory standards are established, OSHA inspection and enforcement methods, and other organizations that establish safety regulations that impact the workplace.

Duration: 30


Machine Guarding

This course will provide definitions, general requirements, and requirements for different kinds of machinery concerning the Machine Guarding Program. It will provide general discussion of various guarding methods, as well as defining terms associated with machine guarding. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify where mechanical hazards exist, identify the motions and actions of mechanical hazards, specify the hazards created by different kinds of motions, describe the minimum requirements that must be met by all safeguards, recognize the advantages and disadvantages of guard construction, and identify the different types of safeguard devices and guards.

Duration: 30


Accident Investigation and Reporting

This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are: differentiate between the three cause levels of accidents, recognize why an accident should be investigated, recall the steps for conducting a formal investigation, identify recommended interviewing techniques, describe problem solving techniques commonly used in accident investigation, and recall topics included in an investigative report.

Duration: 30


Respiratory Protection Impact: Donning and Doffing

The steps to don and doff a respirator can vary depending on the type of respirator. In this Respiratory Protection impact, you will learn about the procedures to don and doff a respirator and the precautions to be followed while doing so.

Duration: 4


Hearing Conservation  

This training course will provide information to help you prevent noise-induced hearing loss. It will also explain the purpose and components of a hearing conservation program including the proper fitting, use, and care of hearing protectors. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to describe the effects of noise on hearing; discuss the components of OSHA’s Hearing Conservation Program – noise monitoring, hearing tests, training, and hearing protection; and specify the proper selection, fitting, use, and care of hearing protectors.

Duration: 30


Personal Protective Equipment (HAZWOPER)

Equipment and devices have been developed over the years to protect the human body against a variety of environmental and physical hazards. Today, many forms of personal protective equipment, or PPE, are available to protect you from injuries and illnesses. OSHA and EPA regulations classify PPE into four categories, based on the level of protection afforded. This training is intended to introduce you to the four levels, and to acquaint you with the different types and the correct selection of PPE. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to specify why PPE is necessary; identify the proper category of protection for a hazardous situation; identify which PPE is necessary based upon the hazards present; identify the limitations of PPE; and specify the proper care, maintenance, useful life, and disposal of PPE.


PPE: Personal Protective Equipment

This course covers types, selection, maintenance, and care of personal protective equipment in the workplace. The types of personal protective equipment (PPE) covered in the course include: hard hat, respiratory protection, hearing protection, and body protection. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe the proper use of the various types of PPE commonly found in general industry, identify the level of protection that a user is provided when wearing specific types of PPE, and discuss the general maintenance and care techniques used for various types of PPE.

Duration: 60


PPE: Eye and Face Protection 

This course will help acquaint you with the various types of personal protective equipment (PPE) specifically designed to protect your eyes and face. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recall general OSHA requirements related to personal protective equipment, choose the appropriate eye and face protection to guard against workplace hazards, and describe how to inspect and maintain eye and face protection.

Duration: 30


PPE: Foot and Leg Protection

This course will help acquaint you with the various types of personal protective equipment (PPE) specifically designed to protect your feet and legs. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements – recall general OSHA requirements related to personal protective equipment, choose the appropriate foot and leg protection to guard against workplace hazards, and describe how to inspect and maintain foot and leg protection.

Duration: 30


PPE: Hand Protection

Personal protective equipment (PPE) is designed to protect you from serious workplace injuries or illnesses resulting from contact with chemical, radiological, physical, electrical, mechanical, or other workplace hazards. This 30-minute course will help acquaint you with the various types of PPE specifically designed to protect your hands. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to describe OSHA requirements related to personal protective equipment, choose the appropriate hand protection to guard against specific workplace hazards, and recall general hand protection usage and maintenance guidelines.

Duration: 30


PPE: Head Protection

This course will help acquaint you with the various types of PPE specifically designed to protect your head. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recall general OSHA requirements, choose the appropriate head protection to guard against workplace hazards, and describe how to inspect and maintain head protection.

Duration: 30


Respiratory Protection

This course covers information relating to respiratory hazards, protection mechanisms, and safe work practices. It also includes information on how to use respiratory protection for protection from hazardous airborne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when working with ionizing radiation. Learner objectives are to recognize why respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature, extent, and effects of respiratory hazards to which you may be exposed; specify the operation, limitations, and capabilities of respirators; identify respirator selection procedures and practices; specify proper respirator use and inspection practices; recognize proper respirator maintenance, cleaning, and storage practices; and identify respirator malfunction and follow-up procedures.

Duration: 30


Back Safety and Injury Prevention

This course is designed to raise awareness of workplace hazards that can cause back injuries and to equip employees to protect themselves from preventable back injuries. It covers job-specific hazards that contribute to preventable back injuries, the characteristics of healthy posture, and specific ways to minimize the risk of back injuries. It also covers workplace controls, including engineering, administrative, and work practice controls, that can help minimize back injuries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The course was developed and reviewed with subject matter support provided by certified subject matter experts and industry professionals. Please note, the course materials and content were current with the laws and regulations at the time of the last expert review, however, they may not reflect the most current legal developments. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation with respect to compliance with legal statutes or requirements.

Duration: 12 minutes.


Fire Safety and Prevention 

Every year, workplace fires and explosions kill and injure people, and destroy many businesses. In this course, you’ll gain an understanding of the elements required for a fire to start and learn ways to prevent fires in the workplace. You’ll learn how to respond, including how to evacuate the premises, if there’s a fire in your workplace. You’ll also learn how to select and use a fire extinguisher.

Duration: 18 minutes.


Beyond Policies: The New Normal for Violence in the Workplace

This session introduces participants to “the new normal” in the workplace with respect to the potential for workplace violence and reviews the Town of Perinton’s workplace violence prevention program. Participants will learn contributing factors, how to recognize the potential for violence in the workplace, how to avoid conflict and minimize the risk of violence and be equipped with how to handle an active shooter incident, through a video created by theDepartment of Homeland Security.

Duration: 48


Global Safety Principles: Silica in General Industry

Silica exposure can cause damage to a worker’s health and wellbeing. Crystalline silica is classified as a human lung carcinogen and is known to cause respiratory diseases, including an especially damaging one – silicosis. Effective measures are available to protect workers from exposure and to reduce and prevent its potentially devastating health effects. It’s important that employees recognize the potential hazards of silica exposure so they can protect themselves. This course covers hazard recognition, potential health threats, exposure prevention, and control, and is intended for employers and employees in general industry activities.


Electrical Safety

An awareness level course that discusses how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recall basic rules of electricity as they relate to electrical safety, identify actions to take in an electricity-related emergency, recognize common electrical hazards, and describe methods to reduce or eliminate electrical hazards. This course was developed with subject matter support provided by EnSafe Inc., a global professional services company focusing on engineering, environment, health and safety, and information technology. Duration: 30

Office Ergonomics

This course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in office and administrative type settings. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define terms related to the study of ergonomics; recognize the general requirements of the Ergonomics Standard; recognize signs and symptoms of injury to the muscles and skeleton and the importance of early reporting; identify risk factors for injury to the muscles and skeleton; specify controls and work practices to reduce and/or eliminate risk factors for injury to the muscles and skeleton; specify how to report MSD signs, symptoms, and hazards in your job and how the employer is required to address them.

Duration: 30


Preventing Identity Theft

This course will make you more aware of the risk of customers’ personally identifiable information (PII) being used to steal their identities. You’ll learn about precautions to keep PII safe and how to reduce the risk of malware or successful phishing attacks. Knowing some of the preventive measures to take can help safeguard both the client and your company as a whole. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from an attorney licensed in your state.

Duration: 30


First Aid: Medical Emergencies

Medical emergencies can occur at any time but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference between life and death. Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied by a performance-based component provided by a certified first aid instructor. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to describe how to respond appropriately to a medical emergency, and recall the signs, symptoms, and first aid treatment of the following medical emergencies: choking, poisoning, heart attacks, respiratory distress, strokes, seizures, and diabetic shock.

Duration: 30


Heat Stress Recognition

Each year more people in the United States die from extreme heat than from hurricanes, lightning, tornados, floods, and earthquakes combined. This course will discuss the effects of heat on your body, outline the risk factors for heat-related illnesses, and describe the associated treatments for each. This training will also explain several control measure techniques and safe work practices that you can use to prevent heat-related stresses. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe how your body handles heat and what personal factors may lead to heat stress; identify the signs, symptoms, and first aid treatments of heat-related illnesses; and recall preventive measures that you can take to minimize heat stress.

Duration: 30


First Aid: Basic   Personal Safety


Hazards to Outdoor Workers

Not every job takes place in a comfortable climate-controlled office. For many people, working in the outdoors is a large part of their work. From agriculture to forestry to ecology to construction, outdoor work plays a major role in the nation’s economy. The Occupational Safety and Health Administration, or OSHA, requires that employees be trained to recognize and avoid workplace hazards, including those that occur outdoors. This course will introduce you to the physical and biological hazards of working outdoors. You’ll learn about physical hazards such as noise exposure and risk of injury from traffic and heavy equipment. You’ll discover the effects of extreme heat and cold on outdoor workers, and controls for preventing damage from extreme temperatures, and about the different types of adverse weather hazards experienced by outdoor workers. You’ll also learn about biological hazards including causes and prevention of vector-borne diseases, and how to identify and avoid poisonous plants and wildlife hazards.

Duration: 30


Cold Stress

This course will discuss the effects of cold on your body, outline the risk factors for cold-related ailments, and describe the associated treatments for each. This training will also describe several preventive measure techniques and safe work practices that you can use to protect yourself from cold-related stresses. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to discuss the factors that may affect you when working in a cold environment, identify the signs, symptoms, and treatments of cold-related stresses, and recall techniques commonly used for preventing cold-related disorders.

Duration: 30


Bloodborne Pathogen Awareness

This course will provide you with a basic understanding of bloodborne pathogens, common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The training requirements established under the Bloodborne Pathogen standard require an employer to allow for an opportunity for interactive questions and answers with the person conducting the training session. Employers may use a variety of methods to meet the intent of the standard. As an example, OSHA has previously stated that an employer can meet OSHA’s requirement for trainees to have direct access to a qualified trainer by providing a telephone hotline. Learner objectives for this course are to identify bloodborne pathogens and symptoms of bloodborne diseases, identify modes of transition of bloodborne pathogens, recognize the proper use and handling of personal protective equipment, identify measures to be taken when the skin or eyes are exposed to infectious material, and specify the components of an Exposure Control Plan.

Duration: 60


Industrial Ergonomics

This course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in industrial work settings. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define terms related to the study of ergonomics, recognize the general requirements of the ergonomics standard, recognize signs and symptoms of injury to the muscles and skeleton and the importance of early reporting, identify risk factors for injury to the muscles and skeleton, specify controls and work practices to reduce or eliminate risk factors for injury to the muscles and skeleton, and specify how to report MSD signs, symptoms, and hazards in your job and how the employer is required to address them.

Duration: 30


Workplace Security Awareness

This course will provide an awareness-level orientation of basic workplace security fundamentals and appropriate actions for workers to take in the event of potential threat situations that may be encountered in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an emergency, and protecting against various types of terrorist acts. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify general security guidelines and best practices, recall how to deal with trespassers and unknown persons in the workplace, describe how to deal with threatening phone calls, identify actions to take in the event of workplace violence incidents, recall steps to take in the event emergency situations require evacuation, and describe protective measures to take in the event of various acts of terrorism in the workplace, including mail tampering, biological threats, chemical threats, explosions, nuclear blasts, and radiation threats.

Duration: 30


Portable Fire Extinguishers

This course is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires, types of portable fire extinguishers, and actions to take in the event of a fire. It describes when and how to use portable fire extinguishers to put out small fires. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to discuss the regulatory background for portable fire extinguishers, classify types of fires, identify types of portable fire extinguishers and fire extinguishing agents, and describe the proper location and use of portable fire extinguishers.

Duration: 30


Flammable Liquids           OSHA & General Safety

This course is intended for employees who work in environments where flammable liquids are used and stored. It covers the OSHA and NFPA standards for safe handling of flammable liquids, as well as best practices for storing and working safely around flammable liquids. This course was developed with subject matter support provided by EnSafe Inc., a global professional services company focusing on engineering, environment, health and safety, and information technology.

Duration: 49


Benzene Awareness 

Benzene is a volatile chemical formed from both natural processes and human activities. Natural sources of benzene include emissions from volcanoes and forest fires. Benzene is also a natural part of crude oil, gasoline, and cigarette smoke. Benzene is widely used in the United States, ranking in the top 20 chemicals for production volume. It is primarily used as a solvent, as a starting material for the production of other chemicals, and as a gasoline additive. Breathing benzene can cause drowsiness, dizziness, and unconsciousness; long-term benzene exposure causes effects on the bone marrow and can cause anemia and leukemia. The Occupational Safety and Health Administration (OSHA) recognizes benzene as a hazardous material and imposes strict exposure limits in the workplace. This course presents an overview of benzene and its health risks, and provides information on the occupational requirements and methods to protect against exposure to benzene.

Duration: 60


Laboratory Safety

This overview course is designed for employees who work in an industrial, clinical, or academic laboratory setting. It will serve to educate the laboratory employee to diverse safety and health concerns related to their job. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives include the following: identify general requirements of the Laboratory Safety Standard, recognize the importance of a Chemical Hygiene Plan in your workplace, define the purpose of a Safety Data Sheet, describe safety guidelines specific to laboratory fire and burn hazards, and identify general emergency guidelines to be followed in the laboratory.

Duration: 30


Laboratory Safety

This overview course is designed for employees who work in an industrial, clinical, or academic laboratory setting. It will serve to educate the laboratory employee to diverse safety and health concerns related to their job. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives include the following: identify general requirements of the Laboratory Safety Standard, recognize the importance of a Chemical Hygiene Plan in your workplace, define the purpose of a Safety Data Sheet, describe safety guidelines specific to laboratory fire and burn hazards, and identify general emergency guidelines to be followed in the laboratory.

Duration: 30


Ladder Safety

This course provides information about the safe use of portable and fixed ladders. The intent of the course is to provide the learner with information about the hazards involved with the use of ladders and control methods that will greatly reduce these hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify hazards related to the general use of ladders and how to control these hazards, describe the types of portable ladders and their use, capacities, and safety considerations, describe the specific use, capacities, and safety features of fixed ladders, and specify proper guidelines for ladder care and maintenance.

Duration: 30


Fall Protection   Personal Safety

This course is intended to provide employees who might be exposed to fall hazards with the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize common workplace fall hazards, describe fall protection techniques used in general industry, identify fall protection equipment and limitations, and describe the primary components of an OSHA-compliant fall protection program.

Duration: 30


Active Shooter: Preparation, Warning Signs and Survival 

This course helps you prepare to respond to an active shooter situation. You’ll learn the typical character of active shooter incidents, how to determine the correct course of action and the principle you should follow for each.

Duration: 20


Foodservice Worker Safety    

There are hazards in every workplace. For young and inexperienced workers, food preparation jobs in restaurants, cafeterias, hotels, or schools are often their first jobs. This course explains many of the hazards that employees in the food services industry may be exposed to, including ergonomics, kitchen equipment, fire safety, machine guarding, slips, trips and falls, sharps, burns, and electrical safety. You will learn principles and best practices for avoiding these types of hazards in your workplace.

Duration: 30 minutes.


Food Safety and Handling

Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2% and 3% of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and Salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is the potential risk of malicious contamination. Those involved in food preparation must follow safe procedures to ensure that food contamination and its associated illnesses are prevented. This course focuses on the health risks associated with improperly handled food. It highlights the ways in which food can become contaminated and provides guidelines for storing and handling food safely. By applying the procedures recommended in this course, you can minimize the risk of food-related illnesses.

Duration: 1 hour.


Food Allergen Safety      

People with food allergies, and those who care for them, look to the restaurant and foodservice industry for support when dining out or purchasing food products. In this course, you’ll learn about food allergies, the signs and symptoms of an allergic reaction, and methods to prevent illness from contact with allergens. You’ll cover the eight most common allergenic foods and the different forms in which those foods are found. You’ll also learn about food safety policies and training, and what to include in an allergen control plan.

Duration: 30 minutes.


Liquefied Petroleum Gas (LPG) Safety     

This course will provide you with an understanding of the hazards, characteristics, handling, storage, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Duration: 30 minutes.


Lockout/Tagout v2

This course provides information about control of hazardous energy and work under the protection of a lockout/tagout permit. The intent of the course is to provide information on lockout/tagout practices and the significance of lockout/tagout devices. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define terms commonly used in a lockout/tagout program, describe specific lockout/tagout techniques commonly used in a lockout/tagout program, and recall standard lockout/tagout procedures.

Duration: 30


Emergency and Disaster Preparedness         

This course was designed and developed to provide instruction on emergency response, safety, reporting, and evacuation of company facilities and work areas in the event of a natural disaster, fire, bomb threat, or other emergency. The procedures contained in this training should be followed unless otherwise directed by your employer, police or fire department officials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to discuss the purpose and scope of an emergency response plan, describe the purpose and scope of an emergency evacuation plan, recall the actions to take in specific emergency situations, describe the purpose and scope of a workplace violence prevention plan, and identify specific actions to take in the event of a bomb threat.

Duration: 30


Lockout/Tagout for Authorized Persons   

This course provides information about control of hazardous energy and work under the protection of a Lockout/Tagout permit. The intent of the course is to provide information on lockout and tagout practices and the significance of lockout and tagout devices.

Duration: 90


Active Shooter 

This course helps you prepare to respond to an active shooter situation. It begins by describing the typical character of active shooter incidents. It then explains how to determine the correct course of action in such a situation depending on the circumstances: escape, hiding in a secure location, or physically engaging with the shooter. The course then lays out the principles you should follow in relation to each of these options. Finally, you’ll also learn about what to expect and how to react when law enforcement arrives.

Duration: 30 minutes.

EEO and Lawful Hiring    

As a manager, it is essential to use recruitment strategies that attract the right candidates. But just as important is the avoidance of discrimination, both intentional and unintentional. In this course, you will learn about the Equal Employment Opportunity laws that guide your employer’s recruiting efforts and how to help ensure your hiring practices are fair and lawful.

Duration: 30


Rightful Employment Termination

One of the most difficult things you will do as a manager is to terminate an employee. The employee who is being terminated – regardless of the reason for the termination – may feel angry, frustrated, or betrayed. He or she may be looking for someone or something else to blame, and if the termination is not handled properly, your company could find itself defending against allegations of wrongful termination. Further, even if the termination is handled properly, the employee may file a claim anyway, and your company must be prepared to successfully defend the termination through appropriate decision making and documentation. This course is designed to give managers an overview of how to ‘rightfully’ terminate an employee because of performance problems or other misconduct while reducing the likelihood of wrongful termination claims.

Duration: 30


Wage and Hour Awareness for Managers 

As a manager of employees who earn an hourly wage, it is important for you to be familiar with the basic principles of wage and hour law. Your knowledge of common pay-related issues will allow you to support your company’s pay policies and minimize the risk of pay violations. This course addresses minimum wage requirements, pay for breaks and meals, overtime requirements, and recordkeeping responsibilities.

Duration: 60


Leading Teams: Managing Virtual Teams   

Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80% of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers leaders a framework for successfully leading virtual teams. It outlines the key competencies that members of virtual teams should possess and offers guidelines for specific virtual team activities, such as teleconferencing and decision making. It also highlights a variety of tools and technologies that are commonly used for collaboration on virtual teams and presents guidelines for knowing how to choose the right technologies for specific situations. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Achieve Your Objectives through Effective Delegation     

Have you ever heard one of these phrases: ‘If you want to get on in an organization, never make yourself indispensable, make yourself redundant!’, or maybe ‘If you want something done give it to a busy team!’ or perhaps ‘Don’t work hard, work smart!’ What all these are really saying is the same thing – learn to delegate effectively.  If you can give the right tasks in the right way to your team, you will motivate them, grow their ability to act alone, and free yourself and your time for challenging tasks and roles fulfilling everyone’s objectives. In this course, you’ll first learn about the impact of different delegation styles. You’ll then be introduced to principles you can use to help you decide what to delegate and to whom.

Duration: 26


Retaining Your Talent Pool 

Employee retention remains a critical issue that no corporation is immune to. For a company to remain successful and competitive, it must keep its biggest assets – its people – engaged and committed for the long term. It’s a known fact that even the most lucrative compensation plan alone is not enough to keep your much-needed employees from moving on, so your organization must utilize successful strategies for retaining employees. This course provides you with an overview of employee retention strategies. Specifically, you’ll explore the elements of a high-retention organization and the procedure for implementing a successful retention strategy. This course also covers employee engagement, including identifying and enhancing engagement drivers, measuring engagement, and executing an engagement strategy.

Duration: 120


Being an Effective Team Member             

A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish its purpose. This course covers strategies and techniques to help you become an effective and valued member of your team. Specifically, you’ll explore ways for adopting a positive approach to being on a team, like recognizing the benefits of working on a team and learning to tolerate team member differences. You’ll also learn how to work proactively and collaboratively with members of your team as you achieve your team’s goals.

Duration: 60


Leading Teams: Motivating and Optimizing Performance 

As teams mature, they’re able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but once the team is up and running, the leader has a prominent role to play in guiding the team to success. This course describes ways to optimize team performance and effectiveness through assessments and feedback. It outlines strategies for sustaining high performance, including using coaching to improve team performance and motivating through shared leadership. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


First Time Manager: Understanding a Manager’s Role      

Most new managers don’t realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different. This course describes some of the myths about management and their corresponding truths in order to clarify what managers really do. It also points to the typical demands and constraints of a manager’s job. Finally, it describes strategies for dealing with common mistakes of first-time managers. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Leadership Essentials: Motivating Employees      

Imagine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it’s not a quality inherent in most people. As a leader, your capacity for motivating plays a key element in the success of your organization.  This course provides you with an understanding of why motivating strategies are important as a leader. It also provides you with practical techniques for encouraging motivation among employees in your organization. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60 minutes


Leading Teams: Establishing Goals, Roles, and Guidelines    

The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that team objectives are met. This course covers techniques for laying the foundation for a successful team. These techniques include setting team goals, assigning roles to individual team members, and defining specific guidelines that outline how team members should behave to minimize conflict and optimize team performance. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies     

This course examines many of the key elements of an organization’s orientation, onboarding, and exit strategies. It focuses on HR’s role in post-offer employment activities such as relocations and verification of employment status. This course examines the importance of and how to establish effective orientation and onboarding programs and how to ensure they remain relevant and effective. Retention strategies and supporting efforts are examined in detail, along with their direct correlation with organizational success. Finally, the course will provide direction on key organizational exit processes and procedures such as terminations, restructuring, and reductions in force (RIF). This course helps prepare individuals for the Human Resource Certification Institute’s (HRCI) PHR and SPHR certification examinations.

Duration: 90 minutes.


Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies


Leading Teams: Building Trust and Commitment 

Highly successful teams have members who exhibit certain key characteristics, including an honest and fair approach, personal integrity, and a positive attitude. But two personal qualities are particularly crucial for a member of a high-performance team: a healthy level of trust in others and a sense of commitment to the team. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. This course offers strategies used to build trust based on encouraging honest, accountable, fair, and positive behavior. The course also provides leaders with strategies that help increase team member commitment, such as being supportive, making members feel secure, providing interesting work, and acknowledging contributions and achievements. By using these strategies, team leaders can develop a cohesive team that works together to reach its goals. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Management of People: Talent Acquisition and Retention

Building and maintaining a skilled workforce is HR’s main responsibility. HR professionals are directly involved in planning, sourcing, recruiting, hiring, onboarding, orienting, and retaining the organization’s employees. This course introduces workforce planning and global job market issues. You will learn how job analysis can be used to determine organizational hiring needs. Strategies for recruiting and selecting the most suitable candidates are outlined. Finally, you’ll learn about key activities for successful onboarding and retention of new hires. The content in this course is based on the Body of Competency and Knowledge (BoCK), 2015 of Society for Human Resource Management (SHRM). While the course helps learners to prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their careers.

Duration: 102


The Benefits and Challenges of Engaging Employees        

Creating an engaged and motivated workforce can help make an organization more innovative, productive, and profitable. This course reviews the benefits of having an engaged workforce and defines the attributes and actions of engaged employees. It also explores employee motivation and commitment challenges and examines how employee engagement links to the bottom line.

Duration: 60


Strategies for Successful Employee Onboarding: Assessing Program Success   

When you can see measurable results from your onboarding program, it provides you with the information you need to make continuous improvements. In order to receive continuing support for your program, you need to demonstrate its benefits. But how can you know that your onboarding program is achieving what you set out to achieve? In order to ensure your program is having a positive effect on the organization, it’s important to measure it for successes and shortfalls. This course introduces key areas to focus on when evaluating your onboarding program, including how to assess new hire adjustment levels. The importance of soliciting feedback from participants is stressed, as well as the common issues that arise during onboarding. The course also reviews metrics for measuring the success of the actual program such as retention rates, employee satisfaction, and time to competency.

Duration: 60


Leading Teams: Developing the Team and its Culture       

Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a team leader. This course outlines the role of the team leader on a high-performance team and highlights the importance of taking steps to develop the team culture early on during team formation. It offers methods used to encourage team participation and provides some key strategies used to build a cohesive team culture by encouraging social interactions, establishing team member competencies, and promoting interdependence. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Leading Teams: Dealing with Conflict     

Successful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming stage of team development when conflict tends to be at its highest. The survival of the team depends on a team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. In doing so, the leader restores trust and positive working relationships among team members. This course offers you an understanding about what causes conflicts on a team and the important role of healthy communication in handling conflicts. It presents many best practice approaches to resolving conflicts and illustrates the tenets of principled negotiation. By learning the principles and strategies presented in this course, you will have the skills to keep your high-performance teams away from destructive patterns of conflict and on track to achieving their goals. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Building and Leading Teams 

Leading a team requires facilitating effective interaction between team members. This Challenge examines the importance of maintaining team participation and commitment in order to overcome obstacles collectively.

Duration: 15


Strategies for Successful Employee Onboarding: Getting Started Leadership         

Rolling out an onboarding strategy can help your organization create more engaged new employees and help them embrace your company culture. This, in turn, helps reduce turnover rates and can have a positive impact on your bottom line. But where should you start with your onboarding program? If you think the process seems overwhelming, you’re not alone. This course introduces actions you can take before the new hire arrives. It then considers the activities that should take place in the ensuing days, weeks, and months. It is the manager not HR  who’s responsible for the onboarding program and who can make or break the process. To that end, the course provides tips for how the manager can best embrace the process and be aware of the challenges it involves. The buddy system, a valuable part of the onboarding program, is explained in detail.

Duration: 60 minutes


Managing Special Leaves of Absence Situations

Managing Special Leaves of Absence Situations: Most leave situations are not clear-cut. This course contains four modules about managing leaves under the regulations that would apply to the leave situation: Family and Medical Leave Act (FMLA), Workers’ Compensation, Americans with Disabilities Act (ADA), and the Pregnancy Discrimination Act (PDA). At the end of this training session, you will be able to handle complicated leave situations where more than one regulation applies.  Duration: 1:41:42. This course contains a quiz. Course Sections Intro: Pregnancy Disability Leaves 1:52 Managing Pregnancy Disability Leaves I 12:27 Managing Pregnancy Disability Leaves II 8:37 Pregnancy – Additional Guidance 4:40 Intro: Workers’ Comp. and Disability Leaves 1:55 Workers’ Comp. Disability Leaves I 32:04 Workers’ Comp. Disability Leaves II 41:27 Course Assets e-books When Medical and Disability-Related Leaves Intersect Pregnancy and Parental Bonding Leaves FMLA Q&A checklists Work Related Injury and Illness Leave Uniformed Services Employment FMLA Leave Administration Pregnancy Leave Military Exigency Developing Your FMLA Policy Child Bonding ADA Administration ADA Interactive Process.


Compensation and Benefits: Managing Policies, Programs, and Activities   

This course examines compensation policies, programs, and activities. Instruction is provided on job evaluations, pricing, and pay structures, as well as common organizational pay programs. Compensation policies and programs are also discussed, as well as how to manage payroll-related information. This course helps prepare individuals for the Human Resource Certification Institute’s (HRCI) PHR and SPHR certification examinations.


A Manager’s Guide to Discipline and Documentation    

A key role for any manager or supervisor is to ensure employees meet the expectations for appropriate and lawful conduct at work. Dealing with problematic behavior and taking disciplinary action can be stressful. But simply ignoring or avoiding problems is not an option because it may signal to employees that inappropriate behavior is acceptable. And mishandling disciplinary issues may result in employee claims of breach of contract, wrongful termination, or discrimination and retaliation. Consistent and fair procedures, honest communication, and clear expectations can help managers deal with disciplinary issues in a way that improves behavior with fewer negative repercussions. This course explains the principles of effective employee discipline, including the concept of due process in the disciplinary procedure, and it describes how to respond to and document a disciplinary issue appropriately. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from an attorney licensed in your state.

Duration: 30


A Manager’s Guide to Discipline and Documentation


Performance Appraisal Essentials: Planning for Appraisals  

The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the job duties and responsibilities. To avoid this problem, a manager needs to plan for appraisals by clearly laying out the expectations for employee performance and by providing ongoing feedback during the appraisal period. This course explains why performance appraisals are important, describes how to develop an Employee Performance Plan, and outlines ways to monitor ongoing employee performance. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Planning for Performance  

Do you know if your team’s goals are consistently being met? Or if the individuals in your team are performing at their peak? Using a performance management system is vital to help ensure that the performance of individuals and teams produces the desired outcomes for organizational success. Having a performance management system in place can focus attention on results that count, boost productivity, align team and individual activities with organizational goals, and improve morale. After explaining the nature and benefits of performance management, this course outlines the five phases of a performance management system: planning, monitoring, improving, reviewing, and rewarding. It then explains what you need to do in the planning phase. It shows you how to recognize critical success factors and develop key performance indicators based on these. Then it guides you in collaborating with employees to create role profiles that can generate meaningful performance agreements. Having established performance expectations, you will now have a basis for implementing the other components of the performance management system.

Duration: 60


Monitoring and Improving Performance     

Performance management is all about results. But how do you measure those results? What do you do with the data that you collect? And what do you do if you discover that some employees are underperforming? Unless you set targets that can be monitored and measured, you won’t know if your unit is doing well and you won’t know which areas need attention. This course shows you how to monitor and improve your employees’ performance using a four-step process that covers setting targets, collecting the necessary information, analyzing that information, and responding to performance gaps that appear. It first helps you identify appropriate targets and standards against which you can measure performance. It then introduces different ways of collecting the relevant data and shows you how to analyze the data and decide on appropriate action. Finally, the course presents a technique for dealing with underperformers in a positive and collaborative way.

Duration: 60


Strategies for Successful Employee Onboarding: An Introduction 

What is employee onboarding and how does it differ from orientation? How can investment of time and money into such a program improve your organization? This course introduces the concept of employee onboarding and demonstrates that it’s a wise investment if properly executed. Onboarding programs rebuke the old adage that it is HR who deals with new hires. On the contrary, it’s managers who should be deeply involved for the program to be successful. This course provides managers with an insight into their unique role and outlines the benefits they reap from properly onboarding new hires. The course illustrates the key elements of an effective onboarding program, and explains how onboarding is different from traditional orientation. Rather than being an event, onboarding becomes an ongoing process that can last upwards of a year. During this time, employees have a greater chance of becoming acculturated with the organization, and will become more productive in a quicker period of time than with orientation alone. Furthermore, a successful onboarding program can greatly decrease employee turnover, as new employees feel engaged and motivated in their new roles.

Duration: 60


Human Resource Development: Performance Appraisal and Talent Management

This course examines performance appraisals and talent management. One of the most important aspects of human resource development is retaining and extracting the most value out of high-potential employees. Instruction on how to develop and evaluate performance management programs is provided as well as methods to evaluate performance. This course also provides instruction on how to develop and evaluate the performance evaluation process and talent management programs. Mentoring and coaching approaches used to help manage organizational talent are also discussed. This course helps prepare individuals for the Human Resource Certification Institute’s (HRCI) PHR and SPHR certification examinations.

Duration: 60


Performance Appraisal Essentials: Conducting Traditional Appraisals 

If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn’t easy but it’s an important part of a manager’s job. Regularly appraising your employees’ job performance can reinforce outstanding performance, as well as help your direct reports improve below average performance. This increases productivity and helps you build better relationships with your team. To increase your comfort level with conducting appraisals, you should try to become familiar with the areas to be covered during the actual meeting and with skills and techniques for addressing the appraisee. This course describes ways to prepare for appraisal meetings, as well as how to carry out those meetings effectively by following certain steps and guidelines. In particular, it demonstrates what to do when an employee becomes emotional during an appraisal. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Performance Appraisal Essentials: 360-degree Appraisals

By gathering information from many different people, a 360-degree appraisal gives a complete portrait of behavior on the job – one that looks at people from multiple perspectives. This type of appraisal incorporates feedback from peers, managers, customers, and direct reports, as well as from the appraisee. And when feedback from all these sources is presented in a way that enables people to plan for improvement, it can bring about real, measurable changes in people’s behavior. This course provides an overview of the steps involved in carrying out a 360-degree appraisal. It then focuses on two key steps: gathering feedback and delivering the feedback. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Pandemic Flu Awareness  

In October 2005, the Centers for Disease Control (CDC) estimated that if pandemic flu was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics – the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimates that up to 40% of the workforce could be absent from work at the height of a pandemic wave. The potential impact on the social and economic infrastructure is enormous. To address this, the government has released a response plan called the ‘National Strategy for Pandemic Influenza Implementation Plan,’ referred to as ‘the Strategy.’ The Strategy outlines the roles and responsibilities of governmental and nongovernmental entities, but clearly indicates that the center of gravity for pandemic response will be at the community level. According to the Strategy, ‘sustaining the operations of critical infrastructure under conditions of pandemic influenza will depend largely on each organization’s development and implementation plans for business continuity of operations under conditions of staffing shortages and to protect the health of their workforce.’ In other words, it is essential for all institutions and businesses to develop their own pandemic plan. It isn’t too early to start planning how you and your organization will respond to the very real threat of a flu pandemic. In fact, there could be a point when it is too late. This course is designed to increase awareness of the pandemic threat the flu poses and to provide information that can be used to form the basis of preparedness and prevention for your organization. This course also includes the latest information concerning the H1N1 (swine) flu which the World Health Organization has indicated that a pandemic is underway.

Duration: 60


Optimizing Your Work/Life Balance: Maintaining Your Life Balance   

You have the knowledge to assess current work/life balance and overcome internal and external obstacles to achieving balance. You know where you are and where you want to be, but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/life balance. It includes recognizing the behaviors of passiveness, aggressiveness, and assertiveness and how those affect a person’s ability to find balance in life. Techniques that can be used to achieve and preserve balance are also discussed. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Optimizing Your Work/Life Balance: Taking Control of Your Stress   

In ‘Occupational Stress,’ Stephen Palmer wrote ‘Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health.’ Are you constantly adding items to your to-do list and it seems like your list never shrinks? Are you feeling overwhelmed at work and at home? Are you afraid that stress is starting to negatively impact your health and relationships? Stress is produced by your own feelings and reactions to certain external events, rather than by the events themselves. And while you may not always be able to control the external events that are causing you stress, you can control your reactions to them and how you handle them. This course will explain how the signs and symptoms of stress could be of physiological, behavioral, and psychological nature and where these stresses can come from. This course reviews strategies for coping with stress and avoiding burnout. The course also covers how you can positively change your responses to stress once you are able to recognize how you respond to stressful situations. Relaxation techniques such as breathing and mediation are also covered. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Telecommuting Basics: Communication Strategies for the Remote Employee   

With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters’ success and their ability to move forward in their careers.  This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while working in a remote environment. You will be introduced to key strategies that should be used for communications. The course demonstrates methods of maintaining presence in the office when not physically there and also deals with why trust is especially important between telecommuters and their colleagues and managers. You will discover how applying the principles of effective listening can improve the way you communicate.

Duration: 60 minutes

Global Privacy and Information Security 

Given the global nature of commerce and the prevalence of the electronic exchange of information, data security has never been a more critical business issue. This course will provide employees in global organizations with a high-level awareness of the regulatory, legal, and corporate requirements for handling and protecting personal and sensitive information. It will explore the principles underlying the various information security laws in place around the world, and outline best practices for handling data appropriately


IT Security for End Users: IT Security Fundamentals          

Companies that have the greatest chance of fending off IT security attacks are those that have employees who are armed with the knowledge of how to use a company’s computers, network, and mobile devices with security in mind. In this course, you’ll learn fundamental security concepts that apply to use as an end user, like the role you play in your company’s overall IT security. This course also covers some of the most common IT security policies that apply to you as an end user, including policies for secure computer use, mobile device use, and general security policies if you work remotely


Global Cybersecurity Basics         

Lax security practices and poor security awareness on the part of employees can result in data breaches and other security incidents that have serious consequences for organizations. Hackers will take advantage of any vulnerability, and their reach is global. This course focuses on common pitfalls in IT security by end users, highlighting how seemingly harmless actions by employees can give opportunistic hackers access to sensitive organizational data and systems. The course also provides employees with common sense guidelines dealing with areas such as mobile security, online security, password security, and malicious e-mails.

Duration: 14 minutes

Customer Service over the Phone   

Can you hear a smile over the phone? When you’re providing customer service over the phone without the benefits of face-to-face interaction with your customer  it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer service.  This course covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information, using your tone, and being able to empathize and be sincere with the customer. This course also describes ways of reflecting or adapting to your customer’s style. In the end, customer service should focus on how to better serve and benefit the customer. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60 minutes


Developing Your Customer Focus 

Customers have the power – the power of choice. So how can you make it an easy decision for them to choose you and your company? This Challenge Series exercise explores how to know, meet, and anticipate what your customers are looking for.

Duration: 15


Customer Service Fundamentals: Building Rapport in Customer Relationships

Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent.   This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention to the customers’ needs, and understanding their feelings by empathizing with them. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60 minutes


The Angry Caller: What’s Your Plan? 

Dealing with angry callers is something every customer service representative and salesperson will face at one time or another. This Business Impact explores a four-step approach for making encounters with irate customers a productive experience.

Duration: 6


Customer-driven Process Improvement: Identifying Customer Needs

Rapid change and intense competition mean that organizations have to establish and maintain a clear, consistent understanding of their customers’ requirements, and then meet those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any customer-driven process improvement initiative is determining customer requirements. This course describes a process for doing this. It explains how to define your customers in a way that focuses on which customer voices matter the most as an input to a process improvement initiative. It also describes how to gather high quality information about customers by using tools such as surveys, focus groups, and interviews. And it explains how to analyze customer data effectively using the Kano model.

Duration: 60


Essential Skills for Professional Telephone Calls  

Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more important than ever to your success as an employee and the success of your organization. This course introduces the essential skills for professional telephone usage. It covers best practices for making and receiving telephone calls, recording and leaving voice mail messages, and the etiquette guidelines for using cell phones.

Duration: 60


Customer Service Confrontation and Conflict       

How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer’s situation, you can usually defuse tense situations without incident. This course explores typical trouble spots in dealing with angry customers, including reasons for customer dissatisfaction and things customer service people should refrain from saying or doing to avoid adding to the customer’s frustration. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Shaping the Direction of Customer Service in Your Organization  

There are several defining moments or moments of truth that can make or break every service transaction. To successfully navigate these moments of truth, it’s important for service organizations – and specifically customer service leaders – to add value to a customer’s experience by creating and implementing strong, clearly-defined service standards. To implement effective standards and strategies, it’s crucial that you stay attuned to customer needs and expectations, building a dynamic, adaptive service strategy based on input such as market research and customer feedback. This course explores strategies used to shape the direction of customer service in your organization including defining moments of truth, the creation and implementation of quantifiable service standards and methods of evolving your customer strategy to meet the changing needs of your customers. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Creating and Sustaining a Customer-focused Organization

To create a customer-focused organization, you need an in-depth understanding of what types of customer-focused tools and solutions are available. And you must know the level of customer focus that you’re seeking to achieve. As a manager, you also need to know how to select the most appropriate implementation strategy that aligns with your organization’s capabilities and its objectives. This will help you to create stronger, more valuable, and lasting relationships and experiences for your customers. This course provides direction on how to approach, implement, and sustain effective customer-focused service strategies in order to increase your organization’s competitive advantage.

Duration: 60


Customer Advocacy: Communicating to Build Trusting Customer Relationships

Customer advocacy is an approach to customer management that seeks to generate exceptional value for customers by focusing on their success. At a time when customers have more power than ever, customer advocacy can be an effective way of building long-lasting customer relationships. Advocates keep the best interests of the customer in mind – even if it means recommending competitors’ products or services. This builds trust in the advocate organization. To be successful at customer advocacy, however, an organization needs an in-depth, ongoing understanding of what customers truly value. This course describes how to find out what customers value by using effective questioning techniques and then draw on this feedback to drive improvements in the customer experience. And the course outlines the importance of trust in the customer relationship and how a customer advocacy approach helps build trust. It also describes how to address customer complaints and problems in a way that builds trust. This entails viewing complaints as key opportunities for both resolving issues and providing customers with the tools and services they need in order to be successful. Duration: 60

Waste Minimization and Pollution Prevention for Employees           

This course is intended for all employees who work in an office or general industry environment. It helps to raise employee awareness about the production of waste and pollution that occurs as a result of everyday actions, as well as offering simple yet effective tips and strategies that will help to reduce the volume and amount of waste and pollution that is generated by them and their workplace as a whole.

Duration: 18


Preparing for Effective Business Meetings

Whatever their format, efficient meetings are those that not only accomplish tasks but progress in a way that makes the best use of participants’ time. Because meetings are one of the most expensive modes of communication in today’s organizations, it’s critical that you optimize the time you spend in them. Running an effective meeting starts with careful planning. This course will show you how to clarify a meeting’s purpose and objectives, and how to determine whether a given meeting is truly necessary or whether a similar result could be achieved through a different type of communication. It will also equip you with the skills to choose the best participants, and create an agenda that will guide the group to achieve meeting goals as efficiently and productively as possible. Finally, it will describe how to prepare yourself, your venue, and your participants to ensure a successful meeting free of unnecessary distractions.

Duration: 60


Dealing with Common Meeting Problems       

Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn’t contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to improve the effectiveness of your meetings by evaluating them and addressing common problems that jeopardize their progress. This course shows you how to measure the effectiveness of your meetings, and how to intervene appropriately during meetings to get back on track when specific problems arise. It explores numerous cases involving lack of civility and decorum, poor productivity, and unbalanced participation, and equips you with strategies for handling these problems. Finally, this course surveys the unique challenges of the virtual meeting format, and provides guidelines for getting the most out of your virtual meetings in spite of these challenges.

Duration: 60


Managing Effective Business Meetings   

Ineffective meetings can waste time, veer off course, and fail to meet objectives. But with the right techniques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening on a positive note, through accomplishing the agenda items, to closing the meeting and following up. This course will lead you through that process, presenting best practices that will help you realize success as you fulfill your responsibilities as a meeting leader. It will show you how to open the meeting with a positive tone and facilitate the work of the group using the right approach to decision making. It will explore how to encourage full participation while keeping your agenda moving and discussions on track with effective time-management techniques. Finally, this course will present tips for closing the meeting and ensuring continued progress by circulating minutes and following up on action items.

Duration: 60


Getting Results without Direct Authority: Persuasive Communication     

Communicating persuasively is key when you want to get results in situations where you don’t have direct authority. To communicate persuasively, it’s important to think from the other person’s perspective. How and what you ask, and the sincerity of your concern for addressing the other person’s interests, will help smooth the way to getting the results you need. This course presents strategies for communicating persuasively when you don’t have direct authority. It also describes ways to remain persuasive even when you face resistance from the person you are addressing.

Duration: 60


Communication Methods that Make Sense and Make Your Point     

Today people rely more and more on mobile devices and ‘one-way’ communication tools that they often use under the guise of being ‘social.’ Although it’s possible to learn to communicate interpersonally using only technology, it’s not always the best or most efficient way to achieve your intended communication outcomes, which are most typically to inform, give feedback, or influence. Interpersonal communication is just that – personal. So the further you stray from communication methods that are rich in personal attributes (you can hear someone, see someone, use body language, interact with others) versus light in personal attributes (impersonal, one-way, static), the more apt you are to have a one-way, ‘telling’ type of communication. In this course, you’ll learn how to select the best communication methods to convey your intention and target your audience. By doing so, you improve the odds of getting your message across, making your point, and leaving your audience feeling informed, enlightened, and engaged.

34 minutes


The Voice of Leadership: Effective Leadership Communication Strategies 

How effectively leaders accomplish the objectives of sharing vision and plans, delegating, coaching, and motivating people depends on how well they can adapt their leadership communication style to suit the situation. Leaders who adopt a complementary style that helps communicate their objective increase productivity, company morale, and the overall success of the organization. This course covers the role of communication in leadership and how leaders can effectively communicate their objectives to their teams. It considers the appropriate leadership communication styles that can be implemented for various leadership objectives and the communication skills needed to achieve these objectives.

Duration: 60


Communicating Across Cultures Workplace Skills      

Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication.  This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the importance of keeping your audience’s cultural expectations in mind when creating presentations and how to make your presentations effective in a variety of cross-cultural settings. Finally, the course provides a chance to practice communicating effectively through scenarios involving high- and low-context cultures.

60 minutes


Techniques for Communicating Effectively with Senior Executives                     

Understanding how to communicate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you’ve got only a few minutes to get your message across? This course provides direction on how to carry out executive-level communications in both formal and informal settings. It also explores different communications media and how they might be used to convey your message to senior executives. Finally, the course recognizes the different reasons why you might communicate with the ‘C’ Level. It offers specific guidance on furnishing reports, making proposals, and requesting additional resources.

Duration: 60


Emergency Response in the Workplace

This course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security, or personal injuries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define basic terminology associated with emergency response, recognize the presence of hazardous substances in an emergency, specify the risks associated with hazardous substances in an incident, specify the potential outcomes associated with an emergency created when hazardous substances are present, define the role and responsibilities of the Emergency Response Team, identify additional resources for more information regarding relevant standard operating procedures for emergency response, identify the requirements for air monitoring during emergency response, specify general site security and control procedures according to the emergency response plan and the US Department of Transportation’s Emergency Response Guidebook, specify emergency reporting and communication methods, specify basic spill control, containment, and/or confinement operations within the capabilities of the resources and personal protective equipment available in your area, and specify basic decontamination procedures.

Duration: 43


Essentials of Interviewing and Hiring: Conducting an Effective Interview 

Proper preparation is crucial to ensure a good interview. But all your preparation will be useless if you don’t follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them effectively during an interview. Finally, you will want to close the interview on a positive note. This course describes how to proceed with a face-to-face to interview. It covers how to open an interview well, what types of questions to ask, and how to close the interview.

Duration: 60


Solving Problems: Framing the Problem   

Clearly articulating a problem requires asking the right people the right questions. Having all that information will make finding the root cause easier than if you tried to solve the problem in isolation. Framing the problem accurately requires finding out who affects and is impacted by the problem. It also requires identifying the reason(s) the problem exists. In this course, you’ll learn how to identify stakeholders and effectively elicit their input. You’ll find out how the causes of problems can lie at different levels of the organization, and you’ll learn techniques to uncover the root cause.

Duration: 31


The Internet, Social Media, and Electronic Communication         

Regular use of the Internet and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, smartphones, and other tools has blurred the line between work and home to the point where our online activities at home may have an impact on our companies and employment. Most employers encourage staff to use the Internet and other electronic communication tools for business purposes, and some employers also permit a certain level of personal use in the workplace as well. For this reason, it’s important to be familiar with your company’s policy on Internet use and electronic communications. This course provides background information to be considered in light of your own company’s policies. You will learn about some generally accepted best practices for protecting your own and your company’s best interests while using e-mail, instant messaging, text messaging, as well as other Internet technologies such as social networking sites and blogs.

Duration: 60


Management Essentials: Confronting Difficult Employee Behavior 

As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It’s your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioral problems as they arise can quickly get things back on track and can lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult behavior. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Creating a Compelling Job Description       

Job descriptions serve as an essential tool for recruiting potential employees. This Impact examines the criteria for drafting a compelling job description.

Duration: 6


Basic Presentation Skills: Delivering a Presentation

Excellence in presentation can be achieved when the standard of your delivery matches the quality of your content. You may have carefully planned and structured what you want to say, but if you deliver your message in a monotone while standing stiffly, you’re probably not going to captivate the audience. Having diligently prepared for your presentation, you need to make sure that your delivery is engaging. You need to communicate your enthusiasm to the audience if you want them to be enthusiastic about your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright – the biggest problem most speakers have. It also explains how to set the right environment for your presentation by making the right choices about room layout and by preparing the room, including the equipment, lighting, and temperature. You’ll also find out how to use your voice and body language to deliver your message clearly and effectively. Finally, the course outlines guidelines for handling audience questions – an area most speakers are also very concerned about. After all, how credible the audience finds you can be swayed by how effectively you answer the difficult questions that come up.

Duration: 60


Basic Presentation Skills: Planning a Presentation 

Even the most seasoned public speakers can experience nerves before a major presentation. The successful ones, however, have learned how to make those nerves work for them. Positive concern about the impact of a presentation can spur presenters to raise their game, enabling them to get the desired results. For example, a presentation can be immeasurably improved if you devote sufficient time and attention to three key steps – analyzing your audience, organizing your ideas, and selecting an appropriate presentation method. This course describes how to plan effectively for a presentation by carrying out these steps.

Duration: 60


Creating a Positive Attitude 

Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It isn’t always easy to be positive. You may feel that the odds are stacked against you, or you may find it hard to cope with the difficult and challenging situations that you find yourself in. Taking action to develop a positive attitude involves examining how you perceive your situation, and how you deal with your perception of the situation. This course will show you that it is possible to change your perspective from negative to positive, and provide you with skills for overcoming the challenges that you face at work. Being successful starts and ends with you, and having a positive attitude will help you achieve your desired success.

Duration: 120


Basic Presentation Skills: Creating a Presentation     

Among the fears that people have about giving a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas into a script or notes that will guide you through the presentation. You should start with an introduction, where you grab the attention of the audience and tell what you are going to do. Next, you need to support each of your key points and, at the same time, not lose the attention of the audience. At the end of your presentation, you need to give your audience a clear understanding of what happens next. You also must make your ending compelling. After all, this is how the audience will remember you. This course describes how to make these key parts of a presentation – the introduction, support content, and conclusion – memorable and effective. It also explains the purposes for which different presentation aids are used, as well as how to use visuals appropriately. Finally, this course describes how to rehearse a presentation – a key step in building confidence for the real thing.

Duration: 60


Training and Development 

The most valued resource of any organization is its people. In today’s corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in human capital as a means of attaining strategic objectives. It delves into all aspects of corporate training, including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate the impact training programs have on a company’s bottom line.

Duration: 120


Interpersonal Communication: Being Approachable         

Walking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you don’t know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone, off to the side. Do you wonder why people seem to be drawn to certain individuals in the room? Those individuals probably faced the same feelings of uncertainty entering the room as you did, but the difference may be that they appear to be more approachable than you do. Approachability involves conveying your willingness to reach out and invite others in by initiating contact, making yourself available, and building rapport. This course is designed to give you an understanding of how to build skills to become more approachable. You’ll learn about the benefits of being approachable, as well as some techniques you can use to enhance your ability to reach out and invite others in. You’ll also learn about putting people at ease when you’re communicating and building rapport using skills such as listening, harmonizing, and sharing to ensure that people see how approachable you are. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Handling Difficult Conversations Effectively 

The most effective managers know that, when faced with difficult conversations, the ultimate goal is to produce positive outcomes. While they can represent an emotional confrontation, these discussions can also be meaningful and constructive. This course identifies the common challenges of difficult conversations and explores the strategies that can be used to handle them. Challenges can include a subject who’s not willing to engage in conversation or who looks to place the blame on you. By using various strategies and techniques to overcome these challenges, you can keep the conversation on track, manage your emotions, and progress the conversation to produce positive outcomes.

Duration: 60


Interviewing: Doing it Right     

This course will present strategies for exercising sound judgment in the hiring and interviewing process. It will help managers and supervisors recognize and avoid discrimination in the recruitment process. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass + Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking professional counsel. The information contained herein is provided only as general information that may or may not reflect the most current legal developments. This information is not provided in the course of an attorney-client relationship and is not intended to constitute legal advice or to substitute for obtaining legal advice from an attorney licensed in your state.

Duration: 30


Time Management: Avoiding Time Stealers   

Time is a precious, non-renewable resource – how effectively you use it will determine success in both your career and personal life. The greatest squanders of this valuable commodity are time stealers – that multitude of annoyances, trivial tasks, and administrative duties that can easily consume your days. Moreover, you may find that some of your own behaviors affect how well you manage time. For example, you may be a procrastinator, or you may find it difficult to say no to requests to take on more work. Such behaviors can reduce your efficiency, as well as create unnecessary stress for you. This course focuses on strategies for dealing with common time stealers – procrastinating and taking on too much work – as well as how to handle interruptions. It shows you how effective time management can help you concentrate on the work that is truly productive while dealing both professionally and speedily with your time stealers. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Interpersonal Communication: Communicating Assertively       

Effective communication in the workplace can be a balancing act. If you’re too passive, you may have trouble getting others to do what you want. If you’re too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness.  This course will guide you as you move into a more straightforward and more effective communication style. You’ll learn about the benefits of assertive behavior and how to distinguish it from passive, aggressive, or passive-aggressive behavior. You’ll also learn about the requirements for assertive communication, such as being honest and straightforward, being respectful of others’ needs and feelings, and using assertive body language and tone. Finally, you’ll learn about how to increase the power of your assertive communication when your first attempts don’t get the results you intended. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60 minutes


Time Management: Planning and Prioritizing Your Time          

Managing time effectively entails analyzing your goals, breaking those goals into tasks, and then prioritizing those tasks. This isn’t always easy or clear cut, given the number of tasks you may need to complete. But if you set clear and measurable goals and then develop an effective to-do list, you’ll find prioritizing your many tasks is easier. And, in the end, you’ll manage your time better. This course focuses on ways to prioritize your workload. It discusses how to prepare a useful to-do list and prioritize the items on it. The course also outlines how to sequence and queue tasks to help improve your time management. Finally, it describes how to estimate time frames so you can schedule your tasks effectively and meet your deadlines. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Management of People: Total Rewards       

Total rewards includes everything an employee perceives to be of value resulting from the employment relationship. It comprises all financial and non-financial incentives such as pay and allowances, leave, health and wellness benefits, employment insurance, retirement plans, and perquisites. Such rewards help to attract, motivate, and retain employees. HR professionals have organizational and fiduciary responsibilities in designing, administering, and maintaining total reward systems and programs aligned with organizational strategies and goals. This course presents the strategic framework for total rewards. You’ll learn about compensation structure and systems, and employee benefits programs. You’ll also learn about the statutory and global considerations for total rewards. The content in this course is based on the Body of Competency and Knowledge (BoCK), 2015 of Society for Human Resource Management (SHRM). While the course helps learners to prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.

Duration: 76


Time Management: Analyzing Your Use of Time     

Do you have too much time on your hands? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to analyze your current use of time. It covers how to use a time log to document and then assess your time use. It also describes how your energy levels and personality affect how you manage time, and outlines ways to better manage time in accordance with your personality type and energy cycle. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Workplace Conflict: Recognizing and Responding to Conflict   

Conflict can have many causes – disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it’s critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if you take an aggressive approach when you need to gain the commitment of the other person, you may make the situation worse. Unresolved conflict can intensify and hinder your productivity as you spend more time worrying about the conflict than achieving your goals. And remember, the costs of prolonged conflict can be high – negative emotions, blocked communication, and stress. But choosing the appropriate response based on the type of conflict is important. When you address conflict properly, you will experience a number of benefits: it can enhance your creativity and it can strengthen your relationships, for example. This course describes these and other benefits of conflict. It also explains the types of conflict situations you’re likely to face in the workplace and describes appropriate responses depending on the outcome you want. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Workplace Conflict: Strategies for Resolving Conflicts       

Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and knowledge about how to approach other conflicts you may face in the future. This course describes techniques you can use to deal effectively with a conflict situation. You’ll learn that an important first step is to define the conflict by clarifying the issues surrounding it. You’ll also find out about the importance of describing the conflict to the other party in a way that doesn’t make them defensive. In addition, the course outlines collaboration skills that can help you deal with conflicts effectively, building trust and cooperation and preventing the escalation of conflict. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Using E-mail and Instant Messaging Effectively   

In today’s fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course covers the basic requirements for using e-mail to communicate effectively. Specifically, you will be introduced to tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of e-mail.

Duration: 60


Telecommuting Basics: Communication Strategies for the Remote Employee   

With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters’ success and their ability to move forward in their careers.  This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while working in a remote environment. You will be introduced to key strategies that should be used for communications. The course demonstrates methods of maintaining presence in the office when not physically there and also deals with why trust is especially important between telecommuters and their colleagues and managers. You will discover how applying the principles of effective listening can improve the way you communicate.

Duration: 60 minutes


Are You Listening to Your Customers?     

Customer satisfaction is an important part of any business. Are You Listening to your Customers? discusses formal and informal techniques that help you to capture customer requirements.

Duration: 6


Listening to Improve Conversation   

Getting the most out of conversations at work is an acquired skill. This Business Impact explores what’s required to make these exchanges as meaningful as possible.

Duration: 6


Business Writing: Editing and Proofreading          

When it comes to business writing, most individuals don’t really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing process. It entails editing for clarity, tone, accuracy, and completeness, and also proofreading for spelling mistakes and grammatical errors. Carelessness reflects badly on you, your work, and your organization. Taking the time to edit and proofread your writing will help you produce more focused, polished, and effective business documents. This course highlights the importance of editing and proofreading your business documents. It describes some key areas to consider when editing – like tone, structure, clarity, and accuracy. You will also explore ways to proofread effectively. In particular, you will find out about some of the most common grammatical, punctuation, and spelling mistakes that people make.

Duration: 60


Working with Difficult People: How to Work with Self-serving People     

Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will describe self-serving individuals and characterize two common types: arrogant people and busybodies. The strategies that you can use in dealing with these self-serving individuals are also covered.

Duration: 60


Working with Difficult People: Dealing with Micromanagers 

Every office seems to have one – a person who seems to need to control every aspect and every detail of any situation or project they’re involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to the micromanager and explains strategies for how to deal with a micromanager appropriately.

Duration: 60


Business Writing: How to Write Clearly and Concisely     

People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That’s because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time or the patience to search for essential information buried in long, rambling e-mails or reports. Writing clearly also entails organizing content logically and appropriately for the subject and reader. Clear and concise sentences get you part of the way. But you need to organize these into coherent paragraphs that convey the relevant information in the most effective way. This course describes ways to make your writing more clear. Specifically, it covers the importance of using short, familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases. The course also discusses ways to be more concise and explains some best practices for organizing content logically and appropriately.

Duration: 60


Working with Difficult People: How to Work with Manipulative People      

Have you ever dealt with someone at work who tried to get you to agree to something you really didn’t want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you’ll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid them. To ensure you don’t get caught up in their games, you need to be able to recognize when you’re being manipulated and to have the necessary skills to deal with the manipulative behavior. This course provides an overview of manipulative behavior in the workplace and discusses some effective strategies for dealing with it, such as setting healthy boundaries, documenting your interactions, and confronting the manipulative person.

Duration: 60


Working with Difficult People: How to Work with Procrastinators       

Nobody likes it when they have to take up someone else’s slack. Perhaps you’ve been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but whatever the reason, having procrastinators in the workplace is frustrating and can end up causing even more work for you. To limit the negative impact procrastinators can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of procrastinator you may be dealing with. This course discusses the characteristics of some common types of procrastinators you may encounter within the workplace, and strategies you may use to help you deal with their behavior.

Duration: 60


Business Writing: Know Your Readers and Your Purpose   

To write effective and appropriate business messages, you need to know your readers. Are you addressing multiple readers or a single reader? How much knowledge do your readers have of your subject, and what issues concern them most? These are just some of the questions to consider before you start writing your message. Closely tied with knowing your readers is knowing your purpose for writing. Do you need to inform customers about a new policy, or do you need to persuade employees to adopt a new business practice? Knowing your purpose will focus your message, making it clear to readers why it is important to them. In addition, identifying who your audience is and what your purpose is will guide you in selecting an appropriate tone for your business message. Tone is a significant element in writing – one that affects how the reader will respond to your message. Tone refers to the writer’s attitude toward the reader and subject matter as expressed in the way the message is written. Have you ever received a memo that annoyed you by its tone? For example, it might have been patronizing or too familiar. The key to controlling the tone of your writing is to put yourself in the place of your reader. And you need to carefully choose the words that will create the right tone for your message. When you know who your readers are and what your purpose is, you can tailor your tone to suit them. This will help you create more effective business messages. This course addresses ways to identify your readers and to create messages that convey the appropriate tone for different reader roles. It also outlines how to write effectively for the three most common reasons for writing a business document – to inform, respond, or persuade.

Duration: 60


Working with Difficult People: How to Work with Negative People       

For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact negative people can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of negative person you may be dealing with. This course delves into the characteristics of some common types of negative people you may encounter within the workplace, and it also discusses strategies you may use to help you deal with their behavior.

Duration: 60


Working with Difficult People: How to Work with Aggressive People

Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day or ruin a project with their behavior. In order to limit the negative impact aggressive people can have, you need a set of tools and techniques at your disposal suited to the particular type of aggressive person you may be dealing with. This course will review the more common behaviors of hostile-aggressive and passive-aggressive people and provide some effective strategies you can use in coping with an aggressor’s behavior.

Duration: 60


Working with Difficult People: Identifying Difficult People         

Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of difficult person you’re dealing with so you can use the right technique for the right ‘difficult’ type. This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively.

Duration: 60


Interpersonal Communication: Communicating with Confidence 

Are you reluctant to voice your opinions to your colleagues for fear they’ll be judged negatively? Do you find yourself avoiding awkward communication situations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. Once you’ve learned how to apply them, these skills enhance your influence and help you achieve your goals. Communicators have an enormous advantage if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the advantages of communicating with confidence, explores the construction of trust and credibility, and clarifies how trust and credibility result in confident communications. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Interpersonal Communication: Targeting Your Message     

Author and communication expert Anthony Robbins once said, ‘To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.’ In other words, understanding who you’re talking to is as important as understanding what you’re trying to communicate. Additionally, it is important to understand the role the medium, context, and other variables have on the communication process so you can optimize factors that are under your control. To confirm that your message got through, the final step in the communication process is asking for and reviewing feedback from your audience. This course explores key considerations for planning and delivering targeted messages. It highlights the components involved in communication and describes what to look for when analyzing the needs and wants of your intended audience – even if it is an audience of one. This course also takes you through the selection of an appropriate medium and context for a given message, and suggests strategies for delivering a well-planned message and eliciting feedback after your message is delivered. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Interpersonal Communication: Listening Essentials     

Sir Winston Churchill said ‘Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.’ Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective listening. You also need to be an attentive, empathetic, and active listener. When you engage in the technique of active listening, you focus your attention completely on the speaker, listen carefully for meaning, then use feedback to verify that you’ve correctly understood the communication. This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you through the various levels of listening and outlines behaviors and thought patterns that demonstrate active listening techniques. Finally, it highlights the important skill of providing listener feedback to demonstrate or clarify understanding of the speaker’s communication. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Listening Essentials: The Basics of Listening   

Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness, and practice. This course will review the various types of listeners and the benefits of being able to listen effectively when communicating. The course also reviews some popular misconceptions about listening. Active listening techniques for improving your listening and maximizing your understanding are also covered. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


Listening Essentials: Improving Your Listening Skills     

There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you’ll discover how roadblocks such as distractions, emotions, and the way in which we communicate can influence the way we listen and receive messages. The course also covers strategies that you can use to avoid these roadblocks and improve your listening skills. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60

 

Leading Teams: Managing Virtual Teams

Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80% of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers leaders a framework for successfully leading virtual teams. It outlines the key competencies that members of virtual teams should possess and offers guidelines for specific virtual team activities, such as teleconferencing and decision making. It also highlights a variety of tools and technologies that are commonly used for collaboration on virtual teams and presents guidelines for knowing how to choose the right technologies for specific situations. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60


General Information: Coronavirus and COVID-19 

Coronaviruses are a family of viruses that commonly occur in humans and animals. Most coronaviruses cause mild to moderate upper-respiratory tract illnesses similar to the common cold and flu, and sometimes lower-respiratory tract illnesses, such as pneumonia or bronchitis. Most people will experience a type of common human coronavirus in their lifetime. Coronavirus Disease 2019 (COVID-19) is a novel coronavirus caused by the human body’s reaction to the strain of the virus known as SARS-CoV-2. In these topics, you’ll learn what COVID-19 is, who is at the highest risk of contracting it, how it’s transmitted, signs and symptoms, and precautions you should take to prevent and treat it.

Duration: 24 minutes


Contributing as a Virtual Team Member 

Companies often opt to create virtual teams in place of on-site teams. This allows employees to work from home or remote locations. However, if not managed appropriately, remote working may cause breakdowns in communication, collaboration, and teamwork. In this course, you’ll learn how to develop the skills you need to show team leadership and be an effective member of a virtual team. You’ll explore personal traits that are useful when working on a team remotely. You’ll also learn strategies to stay connected with other team members, and ways to manage your time and overcome the challenges associated with managing teams remotely.

Duration: 18 minutes


Assessing Your Organization’s Risks    

Risk is a fact of life for businesses and one that will never just go away. But before you can start managing risk, you need to be able to assess a risk – as well as its probability – in order to create a strategic plan that will enable you to avoid or mitigate its potential negative impact. In this course, you’ll learn some common techniques for assessing risk, including opportunity assessment, and threat assessment using FMEA – failure mode and effects analysis.

Duration: 30 minutes


Facing Virtual Team Challenges    

Virtual teams can face the same difficulties as other teams, but also have unique challenges. In this course, you’ll learn how to handle challenges facing your team, and how to evaluate your own style.

Duration: 24 minutes


Becoming a Successful Collaborator      

When organizations are recruiting, one of the top skills they look for in a candidate is their ability to collaborate. Today’s hiring managers know that collaboration leads to improved problem-solving, increased productivity and promotes interconnected team members who share expertise and learn from one another. Defining collaboration is tricky because it means different things across industries, departments and roles. In this course you’ll learn about the meaning of collaboration, the concept of teaming in collaboration, and best practices for being a good team member and for being a successful collaborator. You’ll examine conflict management styles to determine which one is yours, and the impact on your team.

Duration: 30 minutes


Establishing Effective Virtual Teams

Building and managing teams is enough of a challenge when everyone is in the same location. Collaboration when working on a team that’s virtual requires even more commitment. In this course, you’ll learn about teamwork and team leadership when working on a virtual team. You’ll cover remote management and tactics for communication, assessment, and meetings for virtual teams.

Duration: 30 minutes.


Managing in a Crisis

Effective business leadership is never more needed than during the difficult times of a company crisis. The way you handle tough conversations or deliver a difficult message can make or break the situation. It’s essential to have crisis management strategies to improve outcomes. In this course, you’ll discover ways of managing in a crisis, including how to manage difficult conversations and crisis communications.

Duration: 18 minutes


Forging Ahead with Perseverance and Resilience 

Business today is a complex undertaking. Accomplishing tasks an staying focused on achieving your goals requires grit and persistence. An adaptive mindset helps you focus through the distractions, information overload, demanding pace, and the accompanying stresses that can often pull you off task. In this course, you’ll learn to develop personal resiliency, adaptability, and perseverance. You’ll explore the resources and people it takes to sustain perseverance, and you’ll discover actions to help you build a work-life balance, sharpen your focus, and foster the resilience perseverance to face and overcome setbacks.

Duration: 30 minutes.


Responding Effectively to Risks  

The third step to take when managing risk, once you’ve identified and assessed risks to your organization, is to deal with them appropriately. Some risks may have a higher probability of becoming a reality than others, while others may have more of a negative impact. You’ll need to treat each of these types of risks differently. This course covers how to create an effective strategy for responding to risk, such as risk exposure adjustment and contingency planning. It also outlines specific strategic plans for dealing with a risk that may be a threat or an opportunity.

Duration: 24 minutes.