LMS Course Catalog

HR Works offers over 300 HR related courses to help protect your business and keep you compliant.

The full list of courses can be viewed here.

Harassment

Preventing Employment Discrimination (Manager) | Diversity

In this course for supervisors and managers, you will learn how to protect yourself and your organization from claims of illegal employee discrimination. To begin, you will learn about anti-discrimination laws and regulations, including which groups are considered protected classes and what types of discrimination protected classes can be subject to. Then, you will get to know your responsibilities as a manager to recognize and prevent discriminatory behaviors, and the steps you can take when you identify a case of employee discrimination in your workplace. This course includes illuminating real-life scenarios, and exercises.

Duration: 45 minutes

How Managers Can Address Diversity and Inclusion with Employees | Diversity

Diversity and Inclusion policies are important, and companies are becoming more aware of how their employees’ actions might be viewed as discriminatory and impact the company. Managers have to find a balance between valuing their employees’ individuality and personal beliefs and responding to potential controversial acts or statements. In this course, you, as a manager, will learn effective practices in establishing diversity and inclusion policies and addressing accusations of prejudice and discrimination.

Duration: 14 minutes

Valuing Diversity | Diversity

In order to realize the greatest competitive advantage and retain the most qualified employees, companies must make an effort to ensure that a diverse population of employees is fully represented and that a culture of inclusion and respect is promoted and maintained. This course explores the realities of working in a diverse environment and discusses strategies to help you recognize, accept, and value individual differences in your workplace. Upon the completion of this course, learners will understand the concept of diversity and will know how to recognize diversity issues that can lead to legal liability under anti-discrimination and harassment laws.

Duration: 30 minutes

Unconscious Bias and You: Essentials | Diversity

Unconscious Bias and You: Essentials features interactive modules to provide employees of all levels with an understanding of the real world around us by being open to new people and experiences; assistance with making decisions that are based on a person’s merit-relevant qualities and not their merit irrelevant qualities; and guidance for treating people more fairly through teamwork, respect, and inclusion. This course illustrates how bias affects even the smallest messages such as our body language, tone, and cadence which can have a big impact on how our messages are received by others.

Duration: 25 minutes

Reducing Unconscious Bias in the Workplace | Diversity

Join Mark Williams, the founder and CEO of WIN Insights (a diversity and inclusion resource center), for a look at how implicit or unconscious bias can impact your behavior and attitudes in the workplace. We’re often good at recognizing and addressing blatant moments of discrimination, but what about small moments when discrimination might not be immediately obvious? These moments of unconsciously and inadvertently treating people unfairly are known as implicit bias. This course will help you recognize your own biases, and provide strategies to help you overcome them. This creates a more inclusive work environment where individuals are treated respectfully and fairly.

Duration: 30 minutes

Reduce Implicit Bias with Mindful Meditation | Diversity

In business, as in life, it’s important to make informed, impartial decisions. But what we often don’t realize is that our biases are pushing us to make certain assumptions subconsciously, every day. Implicit biases can be dangerous. They cause us to make negative associations about categories of people based on previously established associations and what we think we know. A new study from The Central Michigan University suggests that we can change this – by practicing mindful meditation. By focusing on the here and now, it’s possible to see things for what they actually are (instead of what we perceive them to be) and to use this to make better decisions. This course will arm you with the tools needed to choose your actions more thoughtfully. Whether you’re a first-time manager or an experienced leader, you will be able to make better, balanced, and non-judgmental decisions for you and your team.

Duration: 20 minutes

Multigeneration Management: Developing Generations | Diversity

Experience the benefits of attracting and retaining a workforce comprised of members from 4 generations: the Silent Generation, Baby Boomers, Generation X, and Generation Next. This course emphasizes the value of assessing the generational mix within your organization to identify current benefits and challenges. By identifying the attributes and attitudes each generation brings to the workplace, you can develop tools and techniques for managing an effective multi-generational team. You will establish methods for nurturing worker satisfaction and productivity across all generational groups while also developing tailored approaches for motivating generations individually. It is presented via narrated video with inline quizzes and printable study aids.

Duration: 60 minutes

Multigeneration Management: Workforce Generations | Diversity

Identify the 4 key generations within today’s workforce and develop techniques for leveraging their varying talents and skills to the benefit of your organization. This video course will help you to recognize the differences and similarities between employees from the Silent Generation, Baby Boomers, Generation X and Generation Next. You will then learn how to manage these traits in order to best tap into the talents, experience levels, knowledge and creativity that a multi-generational workplace has to offer. It is presented via narrated video, with inline quizzes and printable study aids.

Duration: 60 minutes

Sustaining Diversity, Equity, and Inclusion | Diversity

Historically, diversity, equity, and inclusion efforts have focused more on one-time regulatory training within organizations. These have been used to protect organizations against lawsuits and to meet government regulations. However, implementing regular, consistent, and sustainable DEI practices provides a variety of benefits to a company’s culture and employees. In this course, you will learn five best practices you can implement as a leader or human resources representative to move your organization towards a culture that demonstrates the value of DEI.

Duration: 10 minutes

Workplace Harassment and Bullying: Managing Threats to a Respectful Work Culture (Global – Manager – Foundation) | Harassment

Harassment and bullying threaten a respectful workplace, including the effect on targeted individuals, coworkers, the work environment, and the organization. This course introduces quid pro quo sexual harassment, hostile environment harassment, and bullying. It provides instruction on ways that individuals can help prevent harassment and bullying or respond to this conduct if it occurs. It also addresses retaliation against individuals who report improper conduct or assist in an investigation. This course includes a module to help managers understand their critical role in shaping a respectful workplace free of harassment and bullying. (Manager – Foundation)

Duration: 30 minutes

Also available in Spanish

Workplace Harassment and Bullying: Managing Threats to a Respectful Work Culture (Global – Employee – Foundation) | Harassment

Duration: 27 minutes

Also available in Spanish

Preventing Workplace Violence (Employee) | Harassment

Unfortunately, violence has become a pressing safety and health issue in the workplace. Homicide is the second-leading cause of fatal occupational injury in the United States. This course uses OSHA guidelines and recommendations to reduce employee exposures to this hazard. This training provides the employee with information on how to recognize workplace security hazards and risk factors, how to prevent workplace assaults, and what to do when an assault occurs, including emergency action and post-emergency procedures.

Duration: 45 minutes

Workplace Harassment (US – California – Employee) | Harassment

Given continued challenges with disrespectful conduct in business at work, Workplace Harassment (5th Edition), focuses on sexual and other harassing conduct. Through scenario and motion graphics videos, it addresses the importance of respectful conduct toward coworkers and benefits that preventing and addressing harassment can provide. This course focuses on the ways that individuals are subject to or engage in questionable conduct and the harm this causes to a workplace culture. It also presents ways that everyone can raise concerns or otherwise address this conduct in a responsible manner. It includes exercises to promote learning and skill building for recognizing and responding to improper behaviors and supporting a workplace that promotes respectful conduct. This version is designed for non-managerial employees in California.

Duration: 60 minutes

Also available in Spanish

Workplace Harassment (US – California – Manager) | Harassment

Given continued challenges with disrespectful conduct in business at work, Workplace Harassment (5th Edition), focuses on sexual and other harassing conduct. Through scenario and motion graphics videos, it addresses the importance of respectful conduct toward coworkers and benefits that preventing and addressing harassment can provide. This course focuses on the ways that individuals are subject to or engage in questionable conduct and the harm this causes to a workplace culture. It also presents ways that everyone can raise concerns or otherwise address this conduct in a responsible manner. It includes exercises to promote learning, and skill building for recognizing and responding to improper behaviors and supporting a workplace that promotes respectful conduct. This version is designed for managers in California.

Duration: 120 minutes

Also available in Spanish

Workplace Harassment (US – Manager – 60-Minute) | Harassment

Duration: 60 minutes

Also available in Spanish

Workplace Harassment (US – Employee – 40-Minute) | Harassment

Sexual harassment continues to remain a real workplace problem. Media stories and studies clarify the high toll that this misconduct takes on targeted employees, coworkers, and the overall work environment. United States Congress, state legislatures, and local lawmakers have all have enacted laws that require most employers to train all employees on sexual harassment prevention and response. All employees need to understand their role in promoting a healthy workplace, preventing sexual harassment, and effectively responding to such misconduct when it occurs. This scenario-led training offers employees strategies for preventing unlawful harassment and helps them understand how to respond appropriately if they witness or learn about this conduct. It also provides employees with direction on how to seek guidance or raise concerns about workplace harassment. This course does not fulfill the specific requirements of any one state and should not be used as a substitute for state-specific training in a jurisdiction that has a legislative training requirement.

Duration: 40 minutes

Also available in Spanish

Workplace Harassment (US – Hospitality – Illinois – Employee) | Harassment

Given continued challenges with disrespectful conduct in business at work, Workplace Harassment, focuses on sexual and other harassing conduct. Through scenario and motion graphics videos, it addresses the importance of respectful conduct toward coworkers and benefits that preventing and addressing harassment can provide. The training focuses on the ways that individuals are subject to or engage in questionable conduct and the harm this causes to a workplace culture. It also presents ways that everyone can raise concerns or otherwise address this conduct in a responsible manner. It includes exercises to promote learning and skill building for recognizing and responding to improper behaviors and supporting a workplace that promotes respectful conduct. This version is designed for non-managers in Illinois.

Duration: 50 minutes

Also available in Spanish

Workplace Harassment (US – Hospitality – Illinois – Manager) | Harassment

Duration: 60 minutes

Also available in Spanish

Workplace Harassment (US – Delaware – Manager) | Harassment

Duration: 60 minutes

Also available in Spanish

Workplace Harassment (US – Delaware – Employee) | Harassment

Duration: 50 minutes

Also available in Spanish

Workplace Harassment (US – Maine – Manager) | Harassment

Duration: 60 minutes

Also available in Spanish

Workplace Harassment (US – Maine – Employee) | Harassment

Duration: 50 minutes

Also available in Spanish

Workplace Harassment (US – Illinois – Manager) | Harassment

Duration: 60 minutes

Also available in Spanish

Workplace Harassment (US – Illinois – Employee) | Harassment

Duration: 50 minutes

Also available in Spanish

Workplace Harassment (US – Chicago – Manager) | Harassment

Given continued challenges with disrespectful conduct in business at work, Workplace Harassment (5th Ed.), focuses on sexual and other harassing conduct. Through scenario and motion graphics videos, it addresses the importance of respectful conduct toward coworkers and benefits that preventing and addressing harassment can provide. The training focuses on the ways that individuals are subject to or engage in questionable conduct and the harm this causes to a workplace culture. It also presents ways that everyone can raise concerns or otherwise address this conduct in a responsible manner. It includes exercises to promote learning and skill building for recognizing and responding to improper behaviors and supporting a workplace that promotes respectful conduct. This version is designed for managers in Chicago. This course allows learners to select American English or Latin American Spanish.

Duration: 120 minutes

Workplace Harassment (US – Chicago – Employee) | Harassment

Given continued challenges with disrespectful conduct in the workplace, Workplace Harassment (5th Ed.), focuses on sexual and other harassing conduct. Through scenario and motion graphics videos, it addresses the importance of respectful conduct toward coworkers and benefits that preventing and addressing harassment can provide. The training focuses on the ways that individuals are subject to or engage in questionable conduct and the harm this causes to a workplace culture. It also presents ways that everyone can raise concerns or otherwise address this conduct in a responsible manner. It includes exercises to promote learning and skill building for recognizing and responding to improper behaviors and supporting a workplace that promotes respectful conduct. This version is designed for non-managers in Chicago. This course allows learners to select American English or Latin American Spanish.

Duration: 60 minutes

Bystander Awareness and Intervention (Chicago) | Harassment

This training for Chicago, Illinois, expands upon the requirements of a Chicago Human Rights Ordinance. This course teaches safe and positive actions a person or a group of people may take to prevent harm or intervene where there is a risk or perceived risk of sexual harassment to another.

Duration: 60 minutes

Workplace Harassment (US – Connecticut – Manager) | Harassment

Duration: 120 minutes

Also available in Spanish

Workplace Harassment (US – Connecticut – Employee) | Harassment

Duration: 120 minutes

Also available in Spanish

Workplace Harassment (US – New York – Manager) | Harassment

Duration: 60 minutes

Also available in Spanish

Workplace Harassment (US – New York – Employee)| Harassment

Duration: 50 minutes

Also available in Spanish

Preventing Unlawful Harassment (College and University – Employee) | Harassment

Designed specifically for non-managerial college employees, this training course covers harassing workplace behaviors and what to do next if you witness or experience harassment. To begin, we’ll outline the laws and policies created to prevent the discrimination of protected classes at your educational institution. You will learn about quid pro quo and hostile environment harassment, and review when, where, and how harassment can occur. We will also review employee and employer responsibilities for preventing and reporting harassment. The 30-minute course features engaging audio narration, resource links, and scenario-based exercises illustrating real-world examples of illegal workplace harassment. A final online test allows you to conveniently review and evaluate your understanding of workplace harassment.

Duration: 30 minutes

Preventing Unlawful Harassment (College and University – Manager and Faculty) | Harassment

Safeguard your school’s reputation and Federal funding opportunities by recognizing the signs of sexual harassment and reacting appropriately to this unlawful behavior. Designed for faculty, staff managers and supervisors, this course provides an overview of the Equal Employment Opportunity 3-part definition of sexual harassment and describes your responsibility in addressing this type of activity. You will look at the 2 main types of harassment and how they can be leveraged against students as well as the growing instances of e-harassment via social media and email. By the end of this course, you will know how to recognize both the signs and opportunities for sexual harassment in the academic arena and how your role as a school official can prevent this type of illegal behavior. This course includes several industry-related exercises.

Duration: 45 minutes

Compliance & Legal

HIPAA Essentials: Introduction (Focus) | Employment Law

This training introduces the role of HIPAA regarding confidentiality, privacy, and security of protected health information (PHI) and requirements under HIPAA’s three principal standards: the Privacy Rule, the Security Rule, and the Breach Notification Rule.

Duration: 12 minutes

HIPAA Essentials (Foundation Overview) | Employment Law

This training overviews protected health information (PHI), identifiers that comprise it, the importance of protecting it, and de-identifying it. It details the Privacy Rule, which addresses individuals’ rights regarding PHI, the proper forms of disclosure, purposes for when PHI can be used and disclosed and to which parties-and when it cannot. This training describes the Security Rule, including risks to handling electronic PHI (ePHI); administrative, physical, and technical safeguards to protect it; and use of mobile devices and social media related to PHI. The Breach Notification Rule is discussed, including when a breach of PHI occurs, assessing the extent of a breach, and steps a covered entity must take regarding a breach, including notifying patients.

Duration: 30 minutes

HIPAA Essentials: Security Rule (Focus) | Employment Law

This training describes the Security Rule, including risks to handling ePHI; administrative, physical, and technical safeguards to protect it; and use of mobile devices and social media related to PHI.

Duration: 15 minutes

Avoiding Wrongful Termination (Manager) | Employment Law

This course will help managers to understand the principle of “at will” employment and the important exceptions to the rule. Upon the completion of this course, managers will be able to identify practices that could create liability and identify methods for effectively handling terminations to minimize the risk of a lawsuit. Preventive measures outlined in this course can be used to help avoid a costly wrongful termination claim.

Duration: 40 minutes

Health Insurance Portability and Accountability Act (HIPAA) Compliance for Covered Entities | Employment Law

Ensure you’re complying with critical HIPAA regulations designed to protect patient privacy. This course, intended for covered-entity employees, provides an efficient summary of disclosure, security, and breach notification rules. To begin the course, we’ll review the history of HIPAA and the associated Health Information Technology for Economic and Clinical Health Act (HITECH) and Omnibus Final Rulings. Next, we’ll take a close look at the Privacy Rule and related guidelines for using and disclosing Protected Health Information (PHI). You will then learn about the Security Rule and appropriate administrative, technical, and physical measures for securing PHI. Finally, we’ll discuss next steps should a privacy breach occur. Upon successful completion of this course, you will be prepared to follow HIPAA rules and prevent costly violations.

Duration: 30 minutes

HIPAA Essentials: Privacy Rule (Focus) | Employment Law

HIPAA Essentials: Privacy Rule (Focus)

Duration: 16 minutes

Wage and Hour (US) | Employment Law

This course provides an overview of US federal and state wage and hour laws, and clearly communicates the requirements for employers. The course begins by reviewing five fundamentals rules that employers must follow in regards to wage and hour laws. It then goes on to provide a more detailed discussion of the federal and state laws that relate to minimum wage, overtime, hours worked, meal and rest breaks, time records, payment of wages, and postings. You will review case studies to ensure a full understanding of these laws and protect your organization from costly litigations. This course comes with audio, clickable links with additional information, and quizzes to ensure your comprehension of US wage and hour laws.

Duration: 50 minutes

Union Free: A Guide for Managers and Supervisors | Employment Law

Today’s union movement is drastically different from what it was historically. Companies need to be prepared, and as a supervisor or manager, you have an important role to play. This course is designed to familiarize you with union organizing tactics, positive employee relations, and union do’s and don’ts.

Duration: 90 minutes

Wage and Hour Basics (Manager) | Employment Law

In this course, we review your responsibilities as a manager to ensure your workforce is paid fairly, equitably and according to the Fair Labor Standard Act (FLSA). You will learn about the key provisions of the FLSA and what is covered under Federal and state law. As a manager, you will learn your role in ensuring your workforce is paid according to the laws and what the penalties are if you fail to do so. The course also covers the difference between exempt and non-exempt status when it comes to overtime. This interactive 30-minute course includes a number of short quizzes to test your understanding of the course material.

Duration: 30 minutes

HIPAA Essentials (Foundation In-Depth) | Employment Law

This training provides a detailed understanding of protected health information (PHI), identifiers that comprise it, the importance of protecting it, and de-identifying it. It details the Privacy Rule, which addresses individuals’ rights regarding PHI, the proper forms of disclosure, purposes for when PHI can be used and disclosed and to which parties-and when it cannot. This training describes the Security Rule, including risks to handling electronic PHI (ePHI); administrative, physical, and technical safeguards to protect it; and use of mobile devices and social media related to PHI. The Breach Notification Rule is discussed, including when a breach of PHI occurs, assessing the extent of a breach, and steps a covered entity must take regarding a breach, including notifying patients.

Duration: 60 minutes

Substance Abuse Awareness | HR Compliance

Drug addiction is when an individual is involved in compulsive drug seeking and use, regardless of any negative health or social consequences. This compulsive drug use can cause employees to be more likely to miss work, be less productive, or even be involved in on-the-job accidents. This course discusses the effects of different types of drugs and alcohol as well as how to recognize and deal with symptoms of abuse.

Duration: 30 minutes

U.S. Family Educational Rights and Privacy Act (FERPA) | HR Compliance

This course covers the U.S. Family Educational Rights & Privacy Act (FERPA) and its requirements regarding handling and disclosure of certain student education records. All college and university employees, including faculty and administrators, need to understand FERPA and its restrictions in disclosing this information to third parties.

Duration: 20 minutes

Ethics and Code of Conduct (College and University) | HR Compliance

This course will introduce you to the College’s Code of Conduct and challenge you to apply the code to a few scenarios. The purpose is to provide an overview of the College’s expectations of its members and representatives. The College expects its members and their representatives to adhere to the highest ethical standards, including honesty, integrity, respect for others, fair dealing, diligence, prudence and accountability in the use of the College’s resources.

Duration: 30 minutes

Understanding the Family Medical Leave Act (FMLA) (Manager) | Leaves of Absence

Acquire a firm grasp of employee and employer rights and responsibilities under the U.S. Family and Medical Leave Act (FMLA) with this training course designed for managers and supervisors. To begin, we’ll cover FMLA eligibility requirements, qualifying circumstances, intermittent and reduced-schedule leave, requests and designations, pay and health benefits, and return and reinstatement practices. Overall, you will learn what your legal obligations are as a manager when an employee requests or requires a leave of absence. The course includes engaging audio narration, resource links, and scenario-based learning exercises illustrating how key FMLA procedures and provisions play out in a real work environment. A final online test allows you to conveniently review and evaluate what you’ve learned.

Duration: 45 minutes

Business Ethics: Sustaining a Responsible Organization (Employee – Core) | Ethics

To successfully address ethics issues that arise in the workplace, it’s helpful for employees to understand some key foundations regarding ethics and compliance. This module introduces employees to important concepts as expectations of responsible conduct, responsibilities to stakeholders, challenges they are likely to face in a business setting, and the importance of building competencies at recognizing, evaluating and resolving questions and concerns. This module provides an important foundation to ensuing ethics and compliance instruction.

Duration: 8 minutes

Financial Integrity: Ensuring that Numbers Tell the Truth (Core) | Ethics

Financial records may take various forms. Regardless of the form, it’s essential that employees properly prepare, maintain, keep, submit and (when authorized) destroy financial and related records. Here, learners explore the types of ethical challenges that can arise with preparing, completing, or changing financial or operational records. Because the more employees are aware of these risks, the more easily they can recognize and successfully resolve them.

Duration: 8 minutes

Speak Up! Addressing Ethics Concerns | Ethics

This course offers important learnings for all employees when observing illegal and unethical behavior in the workplace. Speaking up helps your organization maintain its standards and its reputation. You will learn how employees who hold each other accountable for ethical behavior make a big difference in maintaining company integrity and cultural standards. The course teaches students how to question acts of misconduct and to report them to authorities. Throughout the course, we present quizzes and exercises to illustrate the subject matter and test your understanding. Following completion of the course, there’s a quiz to assess your comprehension of the presented materials.

Duration: 15 minutes

An Ethics and Integrity Discussion | Ethics

This management training course shows you how to plan a successful meeting on business ethics and integrity for your employees. In this course, you will learn how to choose a credible senior leader at your organization to deliver a talk about values and integrity in the workplace. We will cover how to secure this leader, communicate your expectations, prepare your team for the speech, execute the actual meeting, and implement appropriate follow-up and feedback. This course is designed to give you practical guidance and skills to prepare you to launch your own ethics meeting. This course qualifies as 1 hour of Professional Development Units for certification with the Project Management Institute.

Duration: 10 minutes

The Foreign Corrupt Practices Act (FCPA): Anti-Bribery Training | Ethics

This course is designed for personnel authorized to negotiate contracts with and make payments to foreign officials. It discusses key anti-bribery provisions of the Foreign Corrupt Practices Act (FCPA) with the purpose of protecting individuals and their companies from accusations of corrupt payment to foreign officials along with the serious civil or criminal penalties that can ensue.

Duration: 45 minutes

Unconscious Bias: An Introduction | Ethics

Unconscious bias refers to the limited and unrecognized lens through which we see the world. At times, this can impede how we view others, which can lead us to underestimate their abilities and contributions. When we recognize our unconscious bias, we can learn to manage it and enable a broader and richer perspective regarding others and the world.

Duration: 12 minutes

Environment & Climate

Biosafety: Introduction | Hazardous Waste

This course provides an introduction to biological safety and procedures to follow to minimize the risks associated with accidental and occupational exposure.

Duration: 20 minutes

Transporting Hazardous Materials | Hazardous Waste

Every day, hazardous materials are shipped in this country-materials that could threaten the safety of individuals, property, and the environment. These materials are transported by truck, by train, by air, and by water. Because of the risks posed by transporting hazardous materials, you need to know about the potential dangers and steps you must take to help protect yourself and others against them. In this interactive, online course, we’ll cover some general requirements associated with transporting hazardous materials. We’ll look at what’s meant by the term hazardous materials, and we’ll see how these materials are classified. We’ll also look at documentation and packaging that must be used when hazardous materials are shipped, and we’ll look at labels and placards used to identify hazardous materials.

Duration: 30 minutes

Putting Sustainability Initiatives into Practice | Hazardous Waste

A simple idea to be more sustainable could lead to the transformation of your business. Coming up with ways to be more sustainable is often the hard part. This course is part of the Sustainability Series, a series created to help organizations develop and implement sustainability practices that help their people, the planet, and their business profits. In this course, you will learn practical and effective ways your organization can be more sustainable in your workplace, environment, marketplace and community. By the end of this course, you will come away with a list of ideas that you can take back to your team to work into your sustainability action plan.

Duration: 13 minutes

Hazardous Waste Management | Hazardous Waste

Is your company handling its hazardous waste correctly? This course covers hazardous waste management guidelines for the safe and lawful storage and disposal of hazardous materials. To begin the course, we’ll define important hazardous waste concepts and classifications, as well as the associated regulatory standards. Next, we’ll outline the essentials of hazardous waste storage, transportation, disposal, and inspection program requirements. You will also learn about emergency preparedness, employee training, and recordkeeping requirements, along with methods for minimizing hazardous waste generation. Upon successful completion of this course, you will be prepared to follow and implement proper hazardous waste management practices at your organization.

Duration: 20 minutes

Stormwater Management | Hazardous Waste

Learn the basics of stormwater management. This training course covers requirements for safe and lawful stormwater discharges and the associated compliance procedures you need to know. To begin, we’ll discuss regulations for stormwater discharges under the Clean Water Act and EPA, including National Pollutant Discharge Elimination System (NPDES) stormwater permits. Next, we will outline the basic elements of a Stormwater Pollution Prevention Plan. You will then learn Best Management Practices (BMPs) for preventing stormwater pollution, such as good housekeeping, smart fueling procedures, preventive maintenance, and sediment and erosion control. Finally, we’ll review spill response procedures designed to reduce the risk of potential stormwater pollution. This course is presented with clear instruction and engaging learning exercises. After completing the course, you will be ready to perform stormwater management practices at your facility to protect vital water supplies.

Duration: 20 minutes

Workplace Signs, Labels, and Tags | Hazardous Waste

This course will provide you with a basic introduction to common types of safety signs, labels, and tags found in the workplace, and raise your awareness of their purpose and location, as well as your responsibility to understand and use the information they provide.

Duration: 9 minutes

Resource Conservation Recovery Act (RCRA) | Hazardous Waste

This course describes the purpose of the Resource Conservation and Recovery Act, or RCRA, and the responsibilities your facility has for compliance. It describes the different types of hazardous wastes, as well as how to handle and dispose of them safely.

Duration: 15 minutes

Hazard Communication [Globally Harmonized System (GHS)] | Hazard Communications

Companies whose business activities involve the use of chemicals must have a written OSHA Hazard Communication Program to help employees identify and evaluate chemical hazards. In this course, you will learn about the need for container labeling and various other required warnings. We’ll also discuss Safety Data Sheets (SDS) and the worksite-specific training required to keep employees safe. You will learn about the possible effects of exposure to hazardous chemicals and the safety precautions that should be exercised to prevent such exposure. This OSHA-compliant course recognizes a recent Globally Harmonized System of Classification and Labelling of Chemicals (GHS) update. Successful completion will help employees recognize and understand the requirements of their own company’s hazard communication program, and how to use SDS and chemical labels to identify and evaluate chemical hazards.

Duration: 20 minutes

Chemical Hazard Communication | Hazard Communications

OSHA’s Hazard Communication Standard (HCS) requires employees to be provided with information on the chemicals and chemical hazards they are exposed to. This information must be provided through Safety Data Sheets (SDSs), container labels, and appropriate training. This course provides an overview of the hazards associated with chemical substances and mixtures, information on chemical container labeling standards and SDS formats, and safe work procedures to minimize the risk of harmful chemical exposures in the workplace.

Duration: 40 minutes

Hazard Communication: Overview | Hazard Communications

The goal of this lesson is for employees to recognize and understand how to identify chemical hazards using the Globally Harmonized System (GHS) international classification of chemical hazards, label elements, and Safety Data Sheets. This course does not address the use of labels, markings or other communication methods that are employer or facility-specific and not within the scope of this lesson.

Duration: 6 minutes

The Toxic Substances Control Act (TSCA) | Hazard Communications

In this course, you will learn about the Toxic Substances Control Act (TSCA), using the TSCA inventory to identify chemicals in the workplace, requirements for retaining files and reports related to allegations of environmental or health risks associated with toxic substances, and best practices for using Personal Protective Equipment (PPE) when working with and around chemicals.

Duration: 10 minutes

HAZWOPER: Safety and Health Program | Hazard Communications

HAZWOPER requires employers to have a written, site-specific safety and health program. The program must be designed to identify, evaluate, and control health and safety hazards and provide emergency response information. This module will provide an overview of the required safety and health program elements.

Duration: 15 minutes

HAZWOPER: Operations | Hazard Communications

OSHA has established several levels of training under the umbrella of HAZWOPER (Hazardous Waste Operations and Emergency Response). HAZWOPER training is required for personnel that may potentially be exposed to hazardous materials and for those involved in spill cleanup operations. OSHA defines HAZWOPER through their General Industry Regulation Title 29, section 1910.120, also known as 29 CFR 1910.20. This regulation defines several operations where HAZWOPER training is required. The Operations portion of the HAZWOPER training will cover the following: levels of training which must be completed, emergency plans and hazardous waste informational sources, responses to various hazardous waste sources, medical surveillance programs, site monitoring, engineering controls and work practices, and PPE (personal protective equipment).

Duration: 60 minutes

Heat Stress Symptoms and Prevention | Hazard Communications

Heat stress can take a number of different forms, including heat rash, heat cramps, heat syncope (fainting), heat exhaustion, and heat stroke. Each of these conditions has its own signs, symptoms, and treatments. This course will teach you to recognize each condition, and to know which ones require simple corrective actions, like taking a break, and which ones may require a trip to the hospital.

Duration: 24 minutes

Explosive and Flammable Chemicals | Hazard Communications

A review of the U.S. Chemical Safety Board’s website shows a running scroll of chemical accidents in the news. Almost on a daily basis, there is a listing for a fire or explosion at an industrial site and many of these accidents are due to an explosive or flammable chemical. While production and use of these types of chemicals are essential to many industries, it is vital that they are handled properly to prevent the loss of life, property damage, or evacuations of nearby communities. Through this interactive, online course, a foundation for recognizing the classification of explosive or flammable chemicals will be provided. In addition, safe work practices for the storage and use of these chemicals will be presented.

Duration: 60 minutes

Preventing Spills | Hazard Communications

This course teaches employees how to prevent and respond to hazardous liquid spills in the workplace by identifying their sources, performing routine maintenance and inspections, following proper handling and personal safety procedures, performing risk evaluations, and taking proper actions in response to a hazardous liquid spill.

Duration: 26 minutes

Workspace Cleanliness | Hazard Communications

The goal of this course is to provide awareness to the learner about the hazards of a cluttered, unclean workspace and to identify practices to help eliminate clutter.

Duration: 5 minutes

Chemical Safety | Hazard Communications

Many workplace chemicals can cause severe injuries if handled incorrectly. In this course, we will explain how to protect yourself from exposure to hazardous chemicals. You will learn how to recognize hazards using the manufacturer’s label and the 9 pictograms standardized under the Globally Harmonized System (GHS). Next, we will explain conditions that can increase your risk of exposure and factors that affect a chemical’s toxicity. Then, we will discuss how to transport, store and dispose of chemicals safely on the job. Finally, you will learn the steps to take to protect yourself and your coworkers once a hazard has been detected, and what to do in case of emergencies, like personal contamination. After successful completion of this course, you will be prepared to identify and work with hazardous chemicals in a safe and responsible manner, and respond effectively to exposure incidents.

Duration: 20 minutes

Lead Awareness | Environmental Compliance

Exposure to lead is extremely dangerous to the human body, causing lead poisoning in extreme cases. This course is governed by OSHA standards and provides students with vital health information. You will learn why lead is dangerous, how it enters the body, and how lead poisoning affects health. We also discuss the hazards of lead in the workplace, including the common sources of lead contamination. You will discover some sound practices for limiting exposure to lead using specific Personal Protective Equipment (PPE). This is an essential course for employees who know they work where lead exposure is possible, and for those who need to determine if there is lead present. It will help you limit exposure to safe levels and stay away from situations that could be hazardous to your health.

Duration: 25 minutes

Lead Awareness: Overview | Environmental Compliance

This course will help you recognize where lead is found, the occupational hazards and health effects of lead exposure, and the responsibilities that you and your employer have to minimize your lead exposure while on the job.

Duration: 13 minutes

Asbestos Hazard Awareness | Environmental Compliance

The purpose of this course is to increase awareness of asbestos hazards to help minimize employee exposure and risk of acquiring an asbestos-related disease, which therefore contributes to employee workplace safety. Completion of this course alone does not meet the intent of applicable regulations nor qualify an employee to collect samples or perform abatement activities.

Duration: 20 minutes

Environmental Management Fundamentals | Environmental Compliance

Upon completion of this lesson, the student will be able to identify waste management concepts, the hazards of environmental waste, the regulations in place to manage waste reduction and waste generation, and actions to take if a spill or release of hazardous material occurs.

Duration: 20 minutes

Workplace Safety

Backing Vehicles Safely | Transportation

Learn safe backing techniques applicable to all types of vehicles, as well as best practices for specific types of vehicles and work situations.

Duration: 30 minutes

Driver Safety: Overview | Transportation

This course familiarizes employees who drive as part of their work with the hazards of driving and methods that will protect them from potential driving crashes. NOTE: This course is not intended to cover driving requirements associated with commercial motor vehicles (CMVs) or the use of a commercial driver’s license (CDL). This course does not address safety concerns associated with the use of off-road (ATV) vehicles, motorcycles, towing a trailer, or load securement while hauling equipment such as in the bed of a pickup truck.

Duration: 6 minutes

Also Available in Spanish

Dangers of Distracted Driving | Transportation

Driver distraction has become a serious problem, and unfortunately, seems to be increasing. Think about the last time you drove or rode in a car. Did you notice other distracted drivers? Or, were you distracted while driving? Even though most people know distracted driving is risky, they still become distracted while they drive. This course will describe why distracted driving is risky and identify strategies to reduce distracted driving.

Duration: 15 minutes

Introduction to Export Compliance | Transportation

This course provides a general overview of U.S. export rules that must be followed by companies that export to destinations outside the U.S. or that take other actions that qualify as an export. Knowing your company’s responsibilities under the law can help avoid potential errors and costly legal sanctions arising from violations.

Duration: 20 minutes

DOT Driver Wellness | Transportation

The U.S. DOT requires interstate CMV drivers with less than one year of experience and a required CDL to receive training on four topics, one of which is Driver Wellness. Driving a large truck in traffic with a tight schedule is a stressful job, which is why it is critical for these drivers to take care of themselves mentally and physically. This course discusses ways that CMV drivers can pursue and maintain wellness in order to pass the DOT physical exam, stay safe on the job, and live a long healthy life. It discusses the importance of sleep, key measures of health (blood pressure, cholesterol levels, and weight), alcohol and drug use, and stress management.

Duration: 30 minutes

The Department of Transportation (DOT): 05. Incident Response and Transport Security | Transportation

This course discusses the steps you need to take should you encounter a problem with your hazardous load while you’re on the road. We’ll also provide information on how to ensure the safety of yourself and others and how to assist first responders in their work. Upon successful completion of this course, you will acquire an understanding of incident response and transport security risks. This course is the fifth and final part in our 5-part Transportation series. It is built to meet the intent of the US Federal DOT hazardous materials regulations, Title 49 CFR, Parts 172 through 173. This series includes the following courses: The Department of Transportation (DOT): 01. Hazardous Materials – Fundamentals The Department of Transportation (DOT): 02. Hazardous Materials – Identifying The Department of Transportation (DOT): 03. Hazardous Materials – Packaging The Department of Transportation (DOT): 04. Driver and Carrier Responsibilities The Department of Transportation (DOT): 05. Incident Response and Transport Security

Duration: 20 minutes

Forklifts: 03. Load Handling | Transportation

This course is the third in a five-course series designed to provide employees with an awareness of the federal safety regulations for operating a forklift. The series serves as the formal instruction component of forklift operator training, and generally precedes hands-on operator training and site-specific training. The regulations for operating a forklift are outlined in 29 CFR 1910. This course will present general information on load-handling challenges as well as procedures for how to evaluate, pick up, travel with, and set down a load. The course will also describe methods for dealing with some environmental challenges associated with load handling, including high stacks, ramps, loading docks, and trailers. Courses in this series: Forklifts: 01. Fundamentals, Forklifts: 02. Stability and Capacity, Forklifts: 03. Load Handling, Forklifts: 04. Safe Driving, Forklifts: 05. Inspection and Maintenance

Duration: 15 minutes

Alert Driving | Transportation

Understanding the importance of being an alert driver can mean the difference between life and death. Learn how to observe conditions around you, anticipate hazardous situations, and react to avoid hazards with our Alert Driving course. This course discusses driving at safe speeds, the dangers of driving while impaired, and illustrates how to increase your reaction time by following the two-second rule. Alert driving is a fundamental element of safe, defensive driving techniques.

Duration: 15 minutes

Safe Driving Behaviors for Commercial Motor Vehicles (CMV) | Transportation

To enable drivers of Commercial Motor Vehicles (CMVs) to recognize and identify undesirable driving behaviors and hazardous conditions, and to minimize the risk of crashes.

Duration: 35 minutes

Also available in Spanish

Loading Dock Safety: Introduction | Transportation

This course provides a high-level overview of the typical hazards encountered on loading docks, transit vehicles, and the areas between the two. The goal of this course is create awareness of these hazards and to provide knowledge to the learner on how to avoid accidents and/or injury.

Duration: 8 minutes

Winter Weather Driving | Transportation

This course provides information on the weather and road-related hazards found when driving in inclement weather during the Winter season.

Duration: 12 minutes

Forklifts: 04. Safe Driving | Transportation

This course is the fourth in a five-course series designed to provide employees with an awareness of the federal safety regulations for operating a forklift. The series serves as the formal-instruction component of forklift operator training, and generally precedes hands-on operator training and site-specific training. The regulations for operating a forklift are outlined in 29 CFR 1910. This course will present some forklift safety basics, as well as information on how to drive a forklift safely around pedestrians, on challenging surfaces, and in enclosed spaces. Courses in this series: Forklifts: 01. Fundamentals, Forklifts: 02. Stability and Capacity, Forklifts: 03. Load Handling, Forklifts: 04. Safe Driving, Forklifts: 05. Inspection and Maintenance

Duration: 20 minutes

Forklifts: 02. Stability and Capacity | Transportation

This course is the second in a five-course series designed to provide employees with an awareness of the federal safety regulations for operating a forklift. The series serves as the formal instruction component of forklift operator training, and generally precedes hands-on operator training and site-specific training. The regulations for operating forklifts are outlined in 29 CFR 1910. This course will define key forklift stability concepts, explain how to calculate a forklift’s capacity, and describe stability factors and guidelines. Courses in this series: Forklifts: 01. Fundamentals, Forklifts: 02. Stability and Capacity, Forklifts: 03. Load Handling, Forklifts: 04. Safe Driving, Forklifts: 05. Inspection and Maintenance

Duration: 20 minutes

Forklifts: 05. Inspection and Maintenance | Transportation

This course is the fifth in a five-course series designed to provide employees with an awareness of the federal safety regulations for operating a forklift. The series serves as the formal-instruction component of forklift operator training, and generally precedes hands-on operator training and site-specific training. The regulations for operating a forklift are outlined in 29 CFR 1910. This course will present basic information on how to inspect and maintain a forklift, including information on how to refuel an internal combustion engine forklift and how to recharge an electric forklift. Courses in this series: Forklifts: 01. Fundamentals, Forklifts: 02. Stability and Capacity, Forklifts: 03. Load Handling, Forklifts: 04. Safe Driving, Forklifts: 05. Inspection and Maintenance

Duration: 20 minutes

Traffic Control (Flagger) | Transportation

This training course provides a helpful guideline to enable you to perform your job as a traffic control flagger safely and effectively. You will learn about the appropriate clothing and equipment you should use, as well as the barriers, signs, and lights that can help you maximize your visibility and ensure the safety of yourself and your co-workers. Next, you will learn how to control and regulate traffic depending on car speeds and the conditions of the job site. The course also discusses flagger communication, including hand-signals for communicating with the public and other flaggers. You will also learn about the importance and setting up of signage, how to respond to various hazards, and how to flag at night or on the freeway. Featuring clear and easy-to-understand instructions, this course will improve your ability to regulate and control traffic safely.

Duration: 45 minutes

Ergonomics for Industrial Environments | Transportation

Every year, hundreds of thousands of workers are diagnosed with MSDs (musculoskeletal disorders). Understanding how to recognize and reduce the stress on your body from your daily work environment will help greatly reduce the likelihood of developing an MSD. This course discusses MSD prevention techniques in industrial environments, including engineering and administrative controls as well as motion-based, physical, environmental, and psychological risk factors associated with MSDs. Following the tips and guidelines illustrated in this course will reduce your chances of suffering from an MSD and help you have a healthy, productive work experience.

Duration: 30 minutes

Passenger Van Driver Safety | Transportation

You will learn how to recognize and minimize the hazards associated with operating a 12-15-passenger van with a combined gross vehicle weight of less than 10,000 pounds. Additionally, you will learn the importance of pre-vehicle inspection and safety steps you should take before beginning any trip. This course only covers passenger vans and not limousines or commercial motor vehicles over 10,000 pounds.

Duration: 12 minutes

The Department of Transportation (DOT): 04. Driver and Carrier Responsibilities | Transportation

This course helps drivers and carriers of hazardous materials understand their responsibilities for ensuring safe materials transportation on the job. Using a step-by-step process, drivers will learn exactly how to prepare themselves and their trucks before transporting hazardous materials from the pick-up point to the drop-off point. Upon successful completion of this course, you will know how to meet your responsibilities in ensuring that all necessary paperwork and load checks are carried out and that you drive safely en route. This course is the fourth in our five-part Department of Transportation (DOT) series, and has been designed to follow US Federal DOT hazardous materials regulations, Title 49 CFR, Parts 172 through 173. This series includes the following courses: The Department of Transportation (DOT): 01. Hazardous Materials – Fundamentals, The Department of Transportation (DOT): 02. Hazardous Materials – Identifying, The Department of Transportation (DOT): 03. Hazardous Materials – Packaging, The Department of Transportation (DOT): 04. Driver and Carrier Responsibilities, The Department of Transportation (DOT): 05. Incident Response and Transport Security.

Duration: 25 minutes

Driver Safety | Transportation

Reckless driving habits not only put you in danger, they also endanger all the people around you. In this course, we will outline how to become a safer driver. To begin, you will learn about the common causes of vehicle crashes and simple methods you can use to avoid them. Next, we will explain the importance of performing regular maintenance on your vehicle and highlight some key items that should be stored in your car emergency kit. Then, we will discuss how to adjust your driving to external conditions like inclement weather, and how to respond effectively to crashes and breakdowns. Finally, you will learn about the benefits of driving with a defensive mindset. By the end of this OSHA-compliant course, you will know how to minimize road hazards while driving and stay prepared in case of emergencies.

Duration: 20 minutes

Also Available in Spanish

The Department of Transportation (DOT): 01. Hazardous Materials – Fundamentals | Transportation

The safe transportation of hazardous materials requires shipper and driver adherence to various safety standards. This introductory course provides an overview of our five-course curriculum on hazardous materials transportation. We’ll begin with an introduction to the hazardous materials transportation process. You will learn about the six-step process that starts with identifying the hazardous material intended for dispatch and ending with actual transport. We’ll outline the necessary training requirements, including those required by US laws, for anyone involved in the process. The training information focuses on truck transportation, which is the most common mode of hazardous materials transportation. This series provides awareness-level information. Additional training may be required depending on your particular job responsibilities. This course is the first in our five-part Department of Transportation (DOT) series, and has been designed to follow US Federal DOT hazardous materials regulations, Title 49 CFR, Parts 172 through 173. This series includes the following courses: The Department of Transportation (DOT): 01. Hazardous Materials – Fundamentals, The Department of Transportation (DOT): 02. Hazardous Materials – Identifying, The Department of Transportation (DOT): 03. Hazardous Materials – Packaging, The Department of Transportation (DOT): 04. Driver and Carrier Responsibilities, The Department of Transportation (DOT): 05. Incident Response and Transport Security.

Duration: 25 minutes

The Department of Transportation (DOT): Drug and Alcohol Testing – Reasonable Suspicion | Transportation

As a manager of supervisor of employees in safety-sensitive roles, you will learn how to identify circumstances and indicators that may create reasonable suspicion that an employee is using or under the influence of alcohol or drugs, when to do reasonable suspicion testing, and why it is important for public safety.

Duration: 120 minutes

Defensive Driving | Transportation

Reduce your risk of motor vehicle accidents and their related injuries by learning the defensive driving strategies outlined in this course, which will help keep you and your passengers safe. First, you will learn how to prepare your vehicle for safe operation. Then, you will identify common distractions that can lead to accidents. You will examine 5 defensive driving tactics and learn to recognize 5 common accident situations to increase your awareness of potential hazards. Finally, you will develop strategies for avoiding aggressive driving behaviors as well as aggressive drivers. This informative video course includes audio narration, exercises, a final quiz, and links to helpful reference materials for a complete learning package.

Duration: 45 minutes

Also Available in Spanish

Hazardous Materials Transportation: Packaging | Transportation

This course describes tasks and regulations related to selecting an appropriate container for hazardous material. Supervisors of hazmat employees and safety managers will also benefit from the course. After completing it, learners will know how to interpret UN specification markings on packagings, determine if an appropriate packaging was used and identify appropriate packagings for a hazardous materials shipment.

Duration: 30 minutes

Hazardous Materials Transportation: General Awareness | Transportation

This course provides a general overview of the DOT hazardous materials transportation for all hazmat employees. Through taking this course, employees will learn about the DOT safety considerations and procedures in the following areas: classification, packaging, marking and labeling, shipping, and loading and unloading.

Duration: 35 minutes

The Department of Transportation (DOT): 02. Hazardous Materials – Identifying | Transportation

Carrying hazardous materials in a transport truck requires extreme care and forethought. This course helps shippers and drivers understand hazard identification and provides them with the appropriate reference tools. We’ll discuss the importance of appropriate packaging and accurate labelling of hazardous materials, along with proper paperwork. You will learn where to look for references to identify particular hazardous materials. The course includes specific details about substances considered hazardous by the Environmental Protection Agency (EPA) that should be labelled accordingly. This course is the second in our five-part Department of Transportation (DOT) series, and has been designed to follow US Federal DOT hazardous materials regulations, Title 49 CFR, Parts 172 through 173. This series includes the following courses: The Department of Transportation (DOT): 01. Hazardous Materials – Fundamentals, The Department of Transportation (DOT): 02. Hazardous Materials – Identifying, The Department of Transportation (DOT): 03. Hazardous Materials – Packaging, The Department of Transportation (DOT): 04. Driver and Carrier Responsibilities, The Department of Transportation (DOT): 05. Incident Response and Transport Security.

Duration: 28 minutes

Hazardous Materials Transportation: Marking, Labeling, and Placarding | Transportation

This course provides instruction on how to correctly identify the contents of a hazardous material shipment through required marking, labeling, and placarding. The learner will learn how to properly mark a container, when and how to use labels, and when and how to use placards.

Duration: 35 minutes

Hazardous Materials Transportation: Shipping Papers | Transportation

This course is part of our DOT Hazardous Materials Transportation series. This course describes the process of preparing shipping papers for hazardous materials in compliance with DOT regulatory requirements. Supervisors of hazmat employees and safety managers will also benefit from the course. After taking this module, learners will know how to prepare shipping papers, including the proper shipping description, shipper’s certification and emergency response information.

Duration: 20 minutes

Hazardous Materials Transportation: Classification | Transportation

To correctly describe the material on a shipping paper, or to select the appropriate container, one must first accurately classify the material. After completing this course, learners will be able to determine whether the materials being shipped are subject to the hazardous materials regulations, use information sources to identify hazardous materials, and properly classify hazardous materials.

Duration: 40 minutes

The Department of Transportation (DOT): 03. Hazardous Materials – Packaging | Transportation

Packaging hazardous materials properly is a crucial step in ensuring the safe transportation of your cargo. In this course, you will discover how to package hazardous materials for safe transportation. We’ll discuss the three main steps involved in packaging hazardous material, including choosing the right package, determining the right labels, and preparing accurate shipping papers. This course is the third in our five-part Department of Transportation (DOT) series, and has been designed to follow US Federal DOT hazardous materials regulations, Title 49 CFR, Parts 172 through 173. This series includes the following courses: The Department of Transportation (DOT): 01. Hazardous Materials – Fundamentals, The Department of Transportation (DOT): 02. Hazardous Materials – Identifying, The Department of Transportation (DOT): 03. Hazardous Materials – Packaging, The Department of Transportation (DOT): 04. Driver and Carrier Responsibilities, The Department of Transportation (DOT): 05. Incident Response and Transport Security.

Duration: 25 minutes

Hazardous Materials Transportation: Loading and Unloading | Transportation

This course describes tasks and regulations related to the last step in preparing hazardous materials for shipment-the loading of bulk and non-bulk containers on a vehicle. Supervisors of hazmat employees and safety managers will also benefit from the course. After taking this module, learners will know how to use the Load Segregation Table, perform preliminary checks, comply with loading safety rules, properly distribute load weight, and secure the load against movement.

Duration: 20 minutes

Hand and Power Tool Safety | OSHA & General Safety

The purpose of this course is to train employees whose work includes the use of hand and portable power tools to recognize the potential hazards associated with these tools’ use and demonstrate proper procedures which will enable them to avoid workplace accidents. Tools to be covered include manual, electric, pneumatic, liquid-fueled, powder-actuated, and abrasive wheel tools.

Duration: 20 minutes

Warehouse and Loading Dock Safety | OSHA & General Safety

Covers hazards and safety guidelines associated with warehouses and loading docks, including personal protective equipment (PPE), importance of housekeeping, mobile equipment, driving safety, fire extinguishers, and emergency procedures.

Duration: 30 minutes

OSHA: Introduction to OSHA| OSHA & General Safety

Learn how the Occupational Safety and Health Administration (OSHA) protects workers when you study this informative training course designed to familiarize employees with OSHA basics. We provide a thorough overview of OSHA, including its history, purpose, standard categories, general duty clause and standard setting procedures. We will also examine how OSHA operates on a practical level to keep employees informed, conduct workplace inspections and issue citations and penalties. The concise 30-minute course features informative videos complemented by interactive exercises, in-line quizzes, flash cards, fun activities, glossary terms, downloadable reference documents and a final exam, for a complete OSHA learning package. For a closer look at specific OSHA standards, consider pairing this course with other selections from our extensive OSHA General Industry series.

Duration: 30 minutes

New Employee Safety Orientation | OSHA & General Safety

All occupations, even ones that are not typically assigned to dangerous tasks, have certain safety hazards associated with them. For some occupations, the hazards are obvious. For other occupations, however, the hazards may be less apparent. It would be difficult to fully discuss all safety rules and regulations to avoid every danger you could potentially encounter in your job. So, instead, this online interactive course provides a basic overview of safety issues to help improve your safety awareness. These safety issues include safe work habits, which should be part of your daily routine; personal protective equipment, which may be required to maintain your health and safety on the job; hazard communication, which provides vital information about chemicals and other hazards that affect working conditions; and fire safety, which is a critical concern in any workplace.

Duration: 30 minutes

Confined Spaces | OSHA & General Safety

This course explores the OSHA standards that apply to confined spaces, the dangers and hazards associated with confined spaces, the entry requirements of permit and non-permit confined spaces, and the roles and training that are required for workers.

Duration: 25 minutes

Also Available in Spanish

Incident Investigation (Manager/Supervisor) | OSHA & General Safety

This OSHA-compliant course outlines how managers should deal with an incident properly, from initial discovery to reporting. The information provided helps you prepare for any workplace incident, so that you can react quickly and efficiently. We discuss four topics which include the reasons why you would conduct an investigation, the procedures you would follow, conducting interviews with those present during the incident, and creating a post-incident report. This course is essential learning for managers – even those who have not yet encountered a serious incident in the workplace. The Occupational Safety and Health Administration (OSHA) regulation referenced in this course is CFR 1910.119 (m) (1): Accident Investigation.

Duration: 40 minutes.

Forklifts: 01. Fundamentals | OSHA & General Safety

This course is the first in a five-course series, designed to provide employees with an awareness of the federal safety regulations for operating a forklift. The five-course series fulfills the formal-instruction portion of forklift operator certification training, and is designed to precede practical operator training and site-specific training. The regulations for operating a forklift, also referred to as a powered industrial truck, are outlined in 29 CFR 1910. This course presents some fundamental information about operating a forklift, including the differences between driving a forklift and driving a car, the most common hazards associated with operating a forklift, and the training requirements to operate a forklift. Courses in this series: Forklifts: 01. Fundamentals, Forklifts: 02. Stability and Capacity, Forklifts: 03. Load Handling, Forklifts: 04. Safe Driving, Forklifts: 05. Inspection and Maintenance

Duration: 15 minutes

The Importance of Safety | OSHA & General Safety

While companies are responsible for providing safe work environments, all employees must comply with company policies. This course helps you ensure that everyone knows the safety rules and complies with them. In the course, you will learn the specific guidelines you will need to discuss work safety with your team. Those guidelines cover policy compliance as well as how employees should protect themselves at work. You will also discover and select some of the actions that team members are willing to do that will increase safety for everyone. Course completion also counts as 1 hour of Professional Development Units (PDU) toward Project Management Institute (PMI) accreditation.

Duration: 10 minutes

Globally Harmonized System (GHS) Hazard Communication: Overview | OSHA & General Safety

Ensure you know how to read and understand critical hazard communication in your workplace. This concise course provides an overview of Globally Harmonized System (GHS) chemical labelling and warnings. We’ll begin the course by outlining the basic requirements of a hazard communication program. Next, we’ll review GHS pictograms and the hazard classes they represent. You will also learn how to find important hazard information on manufacturer’s labels and Safety Data Sheets that can protect you from dangerous exposure incidents. Finally, we’ll discuss your employer’s obligation to provide hazardous chemical training. This course is presented with engaging, interactive content for a user-friendly learning experience. By the end of the course, you will be proficient in hazard communication safety essentials.

Duration: 5 minutes

Hand and Power Tools | OSHA & General Safety

The power to recognize and avoid injury is right at your fingertips. This course covers information on hand tools and power tools, including electrical, pneumatic, hydraulic, liquid fuel, and powder-actuated power tools. Topics covered include general tool safety, maintenance, guards, best practices, and operating guidelines.

Duration: 23 minutes

Also available in Spanish

Overhead and Gantry Crane Safety | OSHA & General Safety

This OSHA-compliant course helps students understand the safety procedures for using various crane types in the workplace. Knowing the dangers associated with cranes helps all employees work confidently and safely. We’ll describe the safety procedures for working with overhead and gantry cranes that are governed by OSHA regulations. This includes safe operation as well as safety in the vicinity of the cranes. This course will help students understand training requirements for crane inspection and testing. You will also learn the required procedures for load rigging and lifting. Providing essential learning for workers using cranes and working on sites where cranes are operating, this course gives students the knowledge to keep themselves and their coworkers safe and the workplace accident-free.

Duration: 20 minutes

Mobile Elevating Work Platform (MEWP) Safety | OSHA & General Safety

Mobile Elevating Work Platforms (MEWPs) can provide temporary elevated workspaces as an alternative to ladders or scaffolding. Due to the potential hazards of working at height, the American National Standards Institute (ANSI) and Canadian Standards Association (CSA) have developed standards related to MEWP design, construction, and use. This course covers the 2018 ANSI A92 and CSA B354 standards for MEWP operators and occupants. It covers MEWP Group and Type designations, as well as MEWP design, use, and training requirements.

Duration: 45 minutes

Hot Metal Cutting Processes | OSHA & General Safety

Hot metal welding and cutting has been around for a long time, however, up until recently the applications were limited because generally the parts requiring welding had to be heated in a stationary fire or furnace. This course will briefly cover four of the major heat-based techniques for cutting or removing metal. This will include the principles and equipment used oxyacetylene cutting, air carbon arc cutting, plasma cutting, and laser cutting.

Duration: 30 minutes

Scaffold Safety | OSHA & General Safety

This course equips workers with best practices when using common types of scaffolding. Learning the potential dangers inherent in working on a scaffold helps to ensure your safety. You will learn about both supported and suspended scaffolds and who is qualified to design and install them. We’ll cover design requirements and load capacity which must meet scaffolding regulations for the maximum intended load. You will discover how different applications require different types of scaffold design. We’ll also cover regulations covering scaffold access and forklift use in scaffolding support. This course will help you understand all the safety issues related to scaffold type, intended use and design, and load capacity.

Duration: 25 minutes

Workforce Hazard Recognition | OSHA & General Safety

This course helps ensure that learners recognize workplace risks; it also teaches them to identify and eliminate risky actions and conditions that can turn into safety problems or expensive incidents.

Duration: 18 minutes

Contractor Safety | OSHA & General Safety

This module provides you with a brief overview of the roles and responsibilities when dealing with contractors or service providers. Safety rules must be observed by all contractors. The safety rules, standards and company policies must be followed by all contractors. This module provides clear definitions, and outlines roles and responsibilities concerning all contractor activities.

Duration: 60 minutes

Electrical Safety Awareness | OSHA & General Safety

Electrocution is the fifth leading cause of workplace fatalities. Recognizing and understanding the nature of electrical hazards and taking proper precautions to prevent related injuries can be a matter of life or death. This course presents an overview of electrical energy, the hazards of systems operating at 50-600 volts, and workplace practices to prevent injuries, fires, and arc flashes. This course is not designed for individuals working on higher voltage systems.

Duration: 30 minutes

Rigging Safety | OSHA & General Safety

This course will teach you how to safely rig loads that will be moved by cranes, hoists, or other equipment. This includes planning a lift, inspecting and selecting slings, determining a load’s weight, using a sling angle chart, and working with a crane operator.

Duration: 25 minutes

Process Safety Management (PSM): Emergency Planning & Response | OSHA & General Safety

Proper training and preplanning is an essential part of an emergency action plan and can help prevent disasters from occurring. In this interactive online video course, you will learn from industry expert Jon Wallace (25 year safety veteran) about the importance of emergency planning and response as part of the overall PSM (Process Safety Management) program. You will also learn about emergency planning and response requirements and how to implement emergency planning and response into your overall process safety management program.

Duration: 60 minutes

Hydrogen Sulfide (H2S) Safety | OSHA & General Safety

This OSHA-compliant course covers hydrogen sulfide hazards and key safety practices for preventing exposure. To begin, we’ll outline the properties of hydrogen sulfide and which industries have special safety concerns. Next, we’ll discuss the hazards and health effects of exposure to hydrogen sulfide, so you know the risks. Finally, you will learn about hydrogen sulfide detection, monitoring, warning, and protection methods, and appropriate emergency response. This course is presented with clear instruction, helpful visuals, and engaging user-interactivity. Upon successful completion of this course, you will be proficient in crucial hydrogen sulfide safety principles that could save your life.

Duration: 10 minutes

Crane and Hoist Rigging Safety | OSHA & General Safety

Definition of rigging and slings, importance of safe rigging, load considerations, types of slings, types of sling hitches, safe rigging practices, and commonly required personal protective equipment (PPE).

Duration: 32 minutes

Mobile Elevating Work Platforms (MEWP): Aerial and Scissor Lift Safety | OSHA & General Safety

This course provides workers with an awareness of the precautions and work practices required to operate a Mobile Elevating Work Platform (MEWP) safely. The lesson by itself does not authorize the use of MEWP equipment; instructional and practical training specific to each MEWP is required.

Duration: 30 minutes

Inspecting for and Filling Out the 4-Point Form | OSHA & General Safety

In this course you will learn about the 4-point form where you will learn how to examine four points of a building; the electrical system, the plumbing system, the heating system, and the roofing system. Why do we need a 4-point form filled out? According to insurance underwriter actuaries, these four systems have been statistically expensive to repair or replace. There are statistics showing how the 4-point inspection has saved underwriters substantial dollar amounts. Why should we care? Well, because 80 percent of the population lives in a home that is more than 20-years-old, and if you don’t live in one of these homes today, you will eventually as your house grows older. That said, the insurance industry is becoming more proactive when it comes to insuring a home against issues that will cost them money. The boundaries are getting tighter, and the deductibles are getting higher.

Duration: 60 minutes

Symbols, Standards, and Schematics | OSHA & General Safety

One way in which electrical components are identified in drawings is by the use of schematic symbols. A schematic symbol either represents a single component in an electrical circuit, such as a pushbutton or motor, or a part of a component, such as with relays and starters. This course covers component representations, component abbreviations, electrical standard organizations, blueprint layout, and blueprint styles.

Duration: 15 minutes

Machine Guarding | OSHA & General Safety

Machine safeguards are essential to prevent workplace injuries. This course introduces you to the various types of machine safeguards and their requirements, so you can prepare to work safe. First, we’ll review the common hazards and injuries associated with machinery use. You will learn about the different methods for safeguarding machinery, the factors that may impact how a machine is safeguarded, as well as the requirements safeguards must meet to work effectively. Next, we’ll introduce you to the specific types of machine safeguards you may encounter on the job, including barrier guards and safety devices. Lastly, we’ll discuss user requirements for using guarded machinery, such as on-site training and appropriate clothing. By the end of this course, you will have a better understanding of the hazards associated with machinery use, the types of machine safeguards, as well as your rights and responsibilities when working around guarded machinery.

Duration: 20 minutes

Oil Spill Prevention, Control, and Countermeasures (SPCC) | OSHA & General Safety

Learn the essentials of oil pollution prevention and associated regulations. This training course for employees who handle oil covers general requirements of a Spill Prevention, Control, and Countermeasures (SPCC) plan. To start the course, we’ll underscore the harmful effects of spilled oil and laws that work to prevent these environmental disasters. Next, we will outline key requirements for a facility SPCC plan and related operating procedures. You will also learn key control and countermeasures designed to reduce environmental impact if a spill does occur. Finally, we’ll discuss how to respond to a facility shutdown and evacuation. This course is presented with engaging content and interactive exercises for a user-friendly learning experience. After completing the course, you will be prepared to follow and implement your facility’s SPCC plan.

Duration: 25 minutes

Mold and Mildew Hazards: Introduction | OSHA & General Safety

The goal of this course is to provide awareness of the hazards of mold and mildew and to instruct the learner on the actions to take if the presence of, or suspected exposure to, mold has occurred.

Duration: 6 minutes

Process Safety Management (PSM): An Overview | OSHA & General Safety

This overview of PSM (Process Safety Management) will provide a basic understanding of what PSM is and the topics that comprise it. PSM addresses Highly Hazardous Chemicals identified by OSHA and the process industries. These chemicals require safety considerations over and above normal chemicals. These safety considerations are the basis of PSM. Following course completion you will be able to identify key elements and what is and is not acceptable under PSM.

Duration: 60 minutes

Process Safety Management (PSM): Employee Participation | OSHA & General Safety

The Union Carbide explosions in Bhopal India, 1984 and Institute, West Virginia in 1985. The Phillips Petroleum explosion in 1989, and ARCO explosion in 1990. These are just four major incidents that led to the OSHA Process Safety Management Standards. PSM (Process Safety Management) is aimed at preventing highly hazardous chemicals from being released. The employee participation element is a critical part of PSM that enhances overall effectiveness in areas including PHA (Process Hazard Analysis) and Incident Investigation. In this interactive online video course, learn from industry expert Jon Wallace about the employee participation component of the Process Safety Management Standards. Subjects covered include employer requirements for a written plan of action to confirm employee participation, consultation with employees regarding hazards, and employee access to process hazard analysis. Employers must follow OSHA regulations and ensure employee participation and EPA Clean Air Act Amendments are implemented in training.

Duration: 30 minutes

Behavior Based Safety (BBS) | OSHA & General Safety

Implementing a Behavior-Based Safety (BBS) program can improve your work environment in a number of different ways. In this course, we’ll explain how behavior-based safety works and why it matters. Next, we’ll outline a six-step process that will help you implement your safety program successfully. Finally, we’ll provide a practical case study to help you understand how your new knowledge can be applied to a real-life situation. Upon successful completion of this course, you will know how to design and implement a behavior-based safety program to help minimize the risk of workplace injuries and promote a safer work environment for all.

Duration: 21 minutes

Work-Related Injury and Illness Recordkeeping | OSHA & General Safety

To provide awareness training for employees about their employers’ responsibilities for OSHA reporting and recordkeeping for workplace fatalities, injuries, and illnesses, as well as employees’ involvement and rights related to reporting and records.

Duration: 20 minutes

Compressed Gas Safety | OSHA & General Safety

This OSHA-compliant course teaches learners how to minimize or prevent hazards associated with compressed gas cylinders. To begin, you will learn about the main components of a compressed gas cylinder and the serious dangers they can pose to employees. Next, we’ll discuss the safety precautions you should take before, during and after working with compressed gas cylinders, including when to inspect or restrict your lines, piping, and fittings. Finally, we’ll explain how to move and store your gas cylinders safely. This course provides essential information on how to safely use, transport, and store compressed gas cylinders to prevent workplace accidents and injuries.

Duration: 21 minutes

Employee Safety Orientation | OSHA & General Safety

This course will inform you of the importance of following safe practices in the workplace. Additionally, it covers some preventative measures that will protect you from hazards and how to respond if an emergency should occur.

Duration: 23 minutes

Also Available in Spanish

Slips, Trips, and Falls | OSHA & General Safety

Falling at work may not seem very dangerous, but falls are the leading cause of workplace injuries. They commonly cause cuts, bruises, broken bones, back injuries, sprains, and strains. Hazards that cause slips, trips, and falls can be controlled and eliminated if they are identified, reported, and corrected. This course covers common causes of slips, trips, and falls, how they can be prevented, and first aid procedures for fall injuries.

Duration: 29 minutes

Also Available in Spanish

Hearing Conservation | Personal Protective Equipment

This course will help you recognize the impact of noise on your hearing, the warning signs of hearing loss, and the noise exposure limits that necessitate hearing protection. This course will also introduce you to the types of hearing protectors, including their benefits and proper use, and address your responsibilities in supporting your employer’s hearing conservation program.

Duration: 20 minutes

Personal Protective Equipment (PPE): Eye and Face Protection | Personal Protective Equipment

When eye and/or face protection is recommended, failure to comply can result in serious injury. This course discusses high-level information on PPE devices often included in regulatory requirements. You will learn guidelines for eyewear and face protection and how they protect against specific hazards. Next, you will get tips on what to do if you wear prescription glasses or contact lenses. The course also covers regular care and replacement requirements for PPE eyewear and facewear. Under OSHA, both you and your employer are responsible for adhering to requirements for worker eye and face protection. This course informs you of what to expect from your employer and how to select the right PPE for the job.

Duration: 8 minutes

Healthcare: Personal Protective Equipment (PPE) | Personal Protective Equipment

This course, intended for healthcare employees, covers Personal Protective Equipment (PPE) practices that protect the safety of employees and patients alike. To begin, we’ll discuss the purpose of PPE and outline OSHA and CDC requirements and recommendations for its use. Next, we’ll review PPE selection factors and recommended PPE usage procedures, including the order for putting on PPE. Finally, you will learn guidelines for the proper removal, maintenance, and disposal of PPE. Upon successful completion of this course, you will be prepared to follow key PPE safety principles and practices as a healthcare employee.

Duration: 20 minutes

Respiratory Protection | Personal Protective Equipment

There are several different types of safety respirators available, making it highly important to choose the right one for the task at hand. In this course, you will learn how to assess exposure, select the right respirator for each situation, make sure it’s in good working order and take care of it. You will also know how to act responsibly in case of emergency. Since any organization that requires employees to wear respirators needs a set of rules, we cover what should be included in the typical written protection plan. Presented in a narrated format, this 45-minute course comes with inline quizzes and exercises to help you assess your comprehension.

Duration: 35 minutes

Also Available in Spanish

Personal Protective Equipment (PPE) Fundamentals | Personal Protective Equipment

Depending on the work you do, you may be required to wear Personal Protective Equipment. This course provides the fundamental information you need about PPE commonly required by regulatory agencies. You will learn about the various kinds of workplace hazards that workers face and why specific types of devices are available to provide protection to the head, eyes and face, ears, body, lungs and extremities. Under OSHA, both you and your employer are responsible for adhering to on-the-job safety requirements. This course informs you of what to expect from your employer and how to select the right PPE for the job.

Duration: 10 minutes

Personal Protective Equipment (PPE): Head Protection | Personal Protective Equipment

When head protection is recommended, failure to comply can result in serious brain injuries. This course discusses high-level information on PPE headgear that’s often included in regulatory requirements. We will discuss various ways in which workers can suffer head injuries, including impact from falling objects, bumping into stationary objects and hitting the head during a fall. Hard hats are designed to lessen the effects of such accidents. You will learn about hard hat characteristics and some special types of hats designed for particular uses and various accessories that can be attached to hard hats. We also cover the proper use of hard hats, regular inspection requirements, proper fit and care and storage. Under OSHA, both you and your employer are responsible for adhering to requirements for worker head protection. This course informs you of what to expect from your employer and how to select the right hat for the job.

Duration: 10 minutes

Personal Protective Equipment (PPE): Hand Protection | Personal Protective Equipment

When hand protection is recommended, failure to comply can result in serious injury. This course discusses high-level information on PPE gloves that’s often included in regulatory requirements. We will teach you about various hazards that can injure unprotected hands, such as heat, cold, machinery, sharp edges and chemicals. The course also discusses the various kinds of gloves that are designed for specific uses. By the end of this course, you will know how to select the right kind of protective gloves for particular applications. Under OSHA, both you and your employer are responsible for adhering to requirements for worker hand protection. This course informs you of what to expect from your employer and how to select the right gloves for the job.

Duration: 10 minutes

Personal Protective Equipment (PPE): Foot Protection | Personal Protective Equipment

When foot protection is recommended, failure to comply can result in serious injury. This course discusses high-level information on PPE footwear that’s often included in regulatory requirements. You will learn about injury directly to the foot such as crushing, punctures, cuts and burns, and also about injuries to other parts of the body that result from tripping, slipping and falling. You will also discover the types of footwear that are available and designed for protection from certain defined hazards. A helpful discussion on regulated labelling to identify the boot’s designation is included. Under OSHA, both you and your employer are responsible for adhering to requirements for worker foot protection. This course informs you of what to expect from your employer and how to select the right footwear for the job.

Duration: 10 minutes

Respiratory Protection | Personal Protective Equipment

This course covers information relating to respiratory hazards, protection mechanisms, and safe work practices. It also includes information on how to use respiratory protection for protection from hazardous airborne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when working with ionizing radiation. Learner objectives are to recognize why respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature, extent, and effects of respiratory hazards to which you may be exposed; specify the operation, limitations, and capabilities of respirators; identify respirator selection procedures and practices; specify proper respirator use and inspection practices; recognize proper respirator maintenance, cleaning, and storage practices; and identify respirator malfunction and follow-up procedures.

Duration: 30 minutes

Also Available in Spanish

Electrical Safety: General Awareness | Personal Safety

We’ve come to depend on electricity in nearly every aspect of our lives, which is why it’s more important than ever to use safe practices to prevent electrical accidents – which can be fatal – from happening. Designed for employees who use electricity or work near electrical sources, this course provides you with the knowledge you need to prevent electrical accidents in the workplace or at home. In this course, you will learn the basics of how electricity works, the primary hazards associated with electricity, safety controls and practices to prevent electrical accidents, and how to respond to electrical emergencies including shock or fire.

Duration: 17 minutes

Office Ergonomics | Personal Safety

When you sit at a desk all day for work, tension can build in your neck, shoulders, and back before you feel the physical effects. Even the laptop you use may contribute to the fatigue you feel at the end of the day. Improving the ergonomics of your workstation doesn’t have to be expensive, and several common challenges can be addressed with minor adjustments of your desk, chair, and computer setup. Incorporating movement and small changes to your workstation can increase your comfort, boost productivity, and help you focus while relieving the aches and pains associated with sedentary work.

Duration: 10 minutes

Cybersecurity – Protecting Yourself and Your Company From Phishing Attacks | Personal Safety

Cybercriminals with the intent of targeting a company will often try to penetrate the company in multiple ways. If the organization and its team members are on the lookout, they can play a key role in stopping these attacks. In this course we’ll learn about phishing – what it is, what it looks like, common forms of it, and how to identify and avoid it. Employee awareness is the first line of defense against preventing a harmful phishing attack.

Duration: 25 minutes

Construction: Fall Protection | Personal Safety

This course provides essential safety training on fall hazards and fall protection, preparing construction employees to work safely on elevated sites. In this course, you will learn about the four types of hazards related to falls: falls, electrical hazards, caught-in hazards, and struck-by hazards. The course also provides an illuminating discussion on fall dynamics, explaining how even short falls can result in serious injury. Next, you will learn about the different types of fall protection systems, body support devices, fall restraint, and arrest systems available to ensure your safety. Upon successful completion of this course, you will be ready to work safer by adhering to workplace safety standards and requirements regarding fall protection. We’ll review your employer’s responsibilities regarding your health and safety, as well as your own.

Duration: 40 minutes

Site Security: Introduction | Personal Safety

This course will teach you about the importance of site security, the guidelines and controls your company can put in place to create a secure workplace, and your responsibilities in maintaining site security in your workplace.

Duration: 6 minutes

Fire Extinguisher Safety | Personal Safety

Safeguard your workforce by knowing the basics of fire prevention and what to do in the case of a fire emergency. In this course, you will learn the most common causes of fire and how to quickly assess the stage of a fire to determine the appropriate action to take. You will also learn how and when to use a fire extinguisher, and when to evacuate instead. By the end of this course, you will have deepened your understanding of your company’s fire safety policy and its role in workplace fire prevention. This 45-minute course includes engaging audio narration, exercises and a final test to assess your knowledge of the subject matter.

Duration: 45 minutes

Also Available in Spanish

Ladder Safety | Personal Safety

Ladders are valuable tools, but they also put you at risk for potentially serious injuries. This training course highlights the dangers of ladder use and outlines key safety practices. We’ll discuss common types of portable ladders and how to select the appropriate ladder for your task. You will also learn how to inspect portable ladders, set them up safely and securely, and follow safe-use standards and procedures. The course features interactive presentation materials accompanied by audio narration to guide you through the steps of ladder safety. In-line quizzes, resource links, and a final online test offer the opportunity to review what you’ve learned.

Duration: 45 minutes

Heat Stress | Personal Safety

Working in an overly hot environment can cause a range of illnesses and injuries. This course shows you how to identify, prevent, and treat heat stress. We’ll review the different types of heat stress, including heat cramps, syncope, heat rashes, heat stroke, and heat exhaustion. Then, you will learn about the causes, symptoms, and effective treatment of each one. We’ll also provide general guidelines for preventing heat stress, such as using daily heat index values to gauge risk and wearing appropriate clothing. Upon successful completion of this course, employees will know how to identify, prevent, and treat heat stress to ensure their on-the-job safety.

Duration: 15 minutes

Also Available in Spanish

First Aid: Medical Emergencies | Personal Safety

This course is designed to help prepare you to respond appropriately to a range of medical emergencies including heart attacks, asthma attacks, blood sugar emergencies, and strokes. Beginning with respiratory distress, you will learn about the symptoms and appropriate response to heart attack and cardiac arrest. Next, you will learn about asthma and anaphylaxis, before moving on to the symptoms and appropriate response to diabetic emergencies. The course then discusses how to care for someone suffering from a seizure, and provides tips on what to do if you feel faint or if someone else faints. Featuring clear, easy-to-understand instructions, this course will improve your ability to respond to a range of medical emergencies by providing critical care until professional medical help arrives.

Duration: 42 minutes

First Aid: Initial Steps | Personal Safety

It’s not always clear what to do in a situation that requires first aid. Especially if it’s an emergency situation. This course spells it out, providing guidelines for what to do in an emergency first aid situation, and the order in which to do them. The course introduces a method called “DR. ABC” that stands for looking for danger before responding; checking to see if the victim is responsive; checking to see if the victim’s airway is clear; checking to see if the victim is breathing; and checking to see if the victim’s circulatory system is working. This course also explains the purpose (and limits) of emergency first aid, and the importance of summoning emergency medical assistance. Finally, it provides some general legal information about providing first aid.

Duration: 15 minutes

Also available in Spanish

Bloodborne Pathogens (BBP) | Personal Safety

This course shows you how to take proper precautions to prevent contact with and infection from bloodborne pathogens (BBP), and the steps to take after potential exposure to BBP. Bloodborne pathogens such as HIV, HBV and others can pose a serious health threat to employees in a wide range of occupations. This course includes important information from OSHA’s Bloodborne Pathogen standard to equip workers with general prevention practices to prevent exposure and transmission of BBP. You will learn the requirements of an exposure control plan and your responsibilities as an employee when you encounter a blood spill. This OSHA-compliant course provides essential safety training for employees to prevent and reduce exposure to BBP.

Duration: 20 minutes

Also Available in Spanish

Flammable Liquid Safety | Personal Safety

Designed for employees who regularly use flammable liquids as part of their responsibilities, this course provides a deeper understanding of potential hazards involved in their use. When not used properly, flammable liquids such as gasoline and other fuels, as well as certain cleaners and solvents, can result in hazards like fire, explosion, and contamination resulting in health issues. The major sections in this course cover the definitions and terms related to flammable liquids, hazard recognition, safety requirements, storage, flashpoint protection, and the necessity for inventory inspections. Successful completion of this course helps employees understand the dangers and consequences of improper use of flammable liquids. Learning safe procedures for using and storing them helps to keep everyone in the workplace safe. The course satisfies the requirements of OSHA 29 CFR 1910.106 Flammable and Combustible Liquids.

Duration: 10 minutes

Industrial Ergonomics | Personal Safety

The goal of ergonomics is to protect employees by eliminating the factors that cause Cumulative Trauma Disorders (CTDs). In this course, you will learn about the common types of CTDs, the workplace tasks that contribute to them, and what to do if you start experiencing symptoms. You will also discover the ten principles of ergonomics and how to “fit the workplace to the employee” using long-term methods. This course also includes important information from OSHA to help promote a healthier work environment. Upon successful completion of this course, you will know how to improve the ergonomics of your work environment, creating a more comfortable, productive workspace for yourself and your coworkers.

Duration: 22 minutes

First Aid: Environmental Emergencies | Personal Safety

Focusing on environmental emergencies, this course will help you identify and respond to poisoning and chemical splashes, hot and cold emergencies, as well as animal and insect bites and stings. Beginning with indoor emergencies, you will learn to recognize the signs and symptoms of poisoning. You will review critical information about reading chemical labels and warnings, when to call emergency medical services, what to do while you wait for medical help to arrive, and what you should avoid doing to prevent further harm. For outdoor emergencies, you will learn how to treat animal and insect bites and stings before moving on to explore a range of weather-related problems, focusing specifically on identifying and appropriately responding to heat exhaustion, frost-bite, and hyperthermia. Featuring clear, easy-to-understand instructions, this course will help prepare you to respond to common environmental emergencies.

Duration: 15 minutes

Cold Stress |Personal Safety

Prepare to work in cold conditions by increasing your awareness of the signs and symptoms of cold stress, which includes hypothermia and frostbite. In this course, we’ll review the most common forms of cold stress so you can easily identify them. In particular, you will learn the signs and symptoms of hypothermia, frostbite, trench foot, and chilblains. You will also learn about safe work practices to prevent cold stresses and discover how to respond in the event of a cold injury. Upon successful completion of this course, you will know the different forms of cold stress as well as how to prevent and treat them.

Duration: 15 minutes

Benzene: Safe Handling and Storage | Personal Safety

This course will review the information required to safely handle benzene. Benzene is a flammable organic liquid that is classed as a potential human carcinogen. Training will discuss the production and use of benzene in manufacturing processes. The applicable regulatory requirements will be reviewed. The physical and chemical properties will be covered to help ensure safe handling practices. Potential exposure mechanisms, symptoms of exposure, and the use of personal protective equipment are topics for consideration. The requirement for storage, handling, and transportation of benzene will be included in the training.

Duration: 60 minutes

Laboratory Safety | Personal Safety

Designed to reflect OSHA requirements, this course helps laboratory managers and employees ensure that safety practices are in place and observed in the workplace. You will learn about the regulatory requirements of the employer along with employee rights related to exposure monitoring, medical assistance and record-keeping. We’ll discuss the need to identify all hazardous substances in your lab and the Personal Protective Equipment (PPE) that should be worn. We’ll also cover safe operation of laboratory equipment. Finally, you will discover how to respond in the event of an accident or injury. This course helps all employees in laboratory environments understand potential dangers and the safety precautions that should be in place to minimize risk of injuries and accidents.

Duration: 35 minutes

Back Safety and Injury Prevention | Personal Safety

The purpose of this lesson is to familiarize individuals who have physically demanding jobs (e.g. manufacturing, warehouse, hospitality, and trade workers) with the principles of back safety and injury prevention in order to help them reduce or prevent work-related back injuries. There are many reasons for employers to be proactive in reducing worker injuries, which may account for lost time, decreased productivity, and a lower quality of work.

Duration: 20 minutes

Emergency and Fire Preparedness | Personal Safety

This course creates awareness about the dangers of fire and other emergencies, provides an overview of the requirements for emergency action and fire prevention plans, and touches on best practices for responding to alarms and practicing preparedness through drills. This course does not cover how to prepare for hazardous waste material emergencies or responses such as cleanup.

Duration: 25 minutes

Silica Hazards | OSHA & General Safety

This course is designed to improve the safety of workers in environments where silica exposure hazards exist by increasing employee awareness of this hazard and by demonstrating how the hazard can be recognized and addressed in the workplace.

Duration: 20 minutes

Also Available in Spanish

Lockout/Tagout (LOTO) for Authorized Workers | Workplace Safety

This course provides background on what lockout/tagout is and teaches the steps to safely perform this procedure. It covers the types of hazardous energy contained in equipment and machinery, what a Hazardous Energy Control Program is, and how to perform special procedures such as a group lockout/tagout.

Duration: 26 minutes

Emergency Planning and Community Right-to-Know Act (EPCRA) | Workplace Safety

Is your facility meeting Emergency Planning and Community Right-to-Know Act (EPCRA) requirements? This training course is designed to familiarize you with the EPCRA and its key regulations. To begin, we’ll review the origin, goals, and 4 major areas and listed chemicals of the EPCRA. Next, we will cover how to determine EPCRA applicability requirements for your facility. Finally, you will learn general requirements for emergency planning, emergency release notification, Safety Data Sheet submissions, chemical inventory reporting (Tier II), and toxic chemical release reporting (Form R). This course is presented with detailed instruction and user interactivity for an engaging learning experience. By the end of the course, you will have a clear understanding of EPCRA requirements and how they apply to your facility.

Duration: 30 minutes

Active Shooter Response | Workplace Safety

In this lesson, employees will learn what an active shooter event is, who is at increased risk in an active shooter event, physiological reactions that can occur during an active shooter event, the planning, training, and preparation steps to survive an active shooter event, how to recognize an active shooter event, how to respond to an active shooter event occurring, what to do after an active shooter event occurs, and resources for additional information on preparation for an active shooter event.

Duration: 20 minutes

Food Safety for Food Handlers | Workplace Safety

Master the food safety fundamentals for preventing dangerous foodborne illnesses. This food handler training course covers best practices for ensuring food is adequately cooked and preventing contamination and bacteria growth. In the course, you will learn all about proper thermometer use, including calibration, temperatures, timing, placement, and cleaning. We will then outline how to prevent food contamination during receiving and storage, preparation and service, and from the environment and people. Finally, we’ll discuss the temperature danger zone and steps for keeping bacteria from multiplying in potentially hazardous foods. This course is presented with engaging content and interactivity for a user-friendly learning experience. After completing the course, you will be ready to take the right measures to ensure the food you serve is safe.

Duration: 65 minutes

Also Available in Spanish

Liquefied Natural Gas (LNG): The LNG Value Chain | Workplace Safety

The LNG (liquefied natural gas) value chain comprises a complex set of activities, all of which are capital intensive and require specialized knowledge in order to execute successfully. This interactive online course discusses the main stages of the LNG value chain – liquefaction, shipping and regasification and identifies the technologies used in these processes. Various LNG project structures and some basics of LNG measurement will be covered as well. The information in this course on the LNG value chain is designed to provide you with the foundation to develop a successful LNG project.

Duration: 60 minutes

Lockout/Tagout (LOTO) | Workplace Safety

The goal of this course is to provide awareness level training for all employees about the existence of hazardous energy sources; the isolation of those energy sources during certain maintenance and repair activities; and the communication and control procedures that limit access to those energy sources through the use of tags and locks.

Duration: 20 minutes

Human Resources

Delegation Goal Setting and Monitoring | Leadership

When you delegate a task, your delegate and the task outcome will benefit from a monitoring system that includes goal setting, check-ins, proactive problem solving, and risk mitigation. This course is part of the Delegation Pocketbooks series, a series that reveals how to save time, improve results, and increase job satisfaction with successful delegation. In this course, you will learn how to set SMARTER goals to help your delegate successfully complete a task. You will also learn tips for monitoring progress and dealing with issues and strategies for minimizing risk during the delegation process. By the end of this course, you will be ready to set-up a task monitoring system that sets your delegates up for success.

Duration: 13 minutes

Communication and the Science of Great Team Building | Leadership

What we usually consider to be elusive group dynamics that characterize high-performing teams – such as energy, creativity, and shared commitment – are actually observable, quantifiable, and measurable qualities. And as such, teams can be taught how to strengthen them. Following research from MIT Sloan School of Management, in this course, you will learn the defining communication characteristics of successful teams and 3 critical aspects of communication that affect team performance. You will also learn how to analyze your team and apply the findings to create a team that communicates and performs better.

Duration: 20 minutes

A Manager’s Core Skills | Leadership

In today’s fast-paced world, a manager’s job is not limited to managing resources but goes well beyond that in terms of developing their own and staff’s individual competence to achieve organizational goals and objectives. At its heart, the manager’s job requires several core skills. A manager must be equipped with soft skills like strong communication and interpersonal skills, problem-solving and decision-making, delegation, managing meetings and managing oneself. Whether you are new to management or want to brush up existing skills, this course delivers a rich learning experience.

Duration: 20 minutes

Build Agile Transformation with Collaborative Teams | Leadership

Agile is a great methodology for completing nimble projects quickly and iteratively. Goal setting can be more flexible throughout the project lifecycle, and delivering in bite-sized chunks can make it easier for adopters to accept new ideas. But agile projects can also pose their own set of problems when they’re used in large organizations. Ignore the collaborative demands of agile, and you could end up with outcomes you didn’t expect. Thankfully, researchers at Babson College have come up with 4 practices to enhance the performance of agile teams. Follow these, and your teams will run like clockwork, integrate seamlessly into your organization, and produce the results you’re looking for.

Duration: 20 minutes

Establishing Performance Goals and Expectations | Leadership

Your employees perform best when they know exactly what’s expected of them. This course for managers will help you to establish ambitious yet achievable benchmarks for your employees. Discover how to create effective performance goals with clear measurement criteria that will help your organization meet its objectives. Then, you will learn how to refine the goals and expectations by tailoring them to the employee. Lastly, you will learn how to evaluate the employee’s performance and provide feedback and support. This narrated course includes links to supporting information, exercises and quizzes for an engaging learning experience. It also includes handy printable checklists, plans, and measurement tables to stay organized and on track. Take the final exam at the end of the course to earn a Certificate of Completion.

Duration: 50 minutes

Implement Social Rules to Boost Collaboration | Leadership

Team collaboration leads to new ideas, innovation, and performance improvements. Modern workplaces are increasingly diverse, which means that ordinarily, work groups will be composed of both men and women. Previous research has shown that mixed-gender teams can often feel inhibited in their expressiveness and can be afraid to offend the other group, leading to less collaboration and less effective teamwork. However, research from Cornell University, Haas School of Business (University of California, Berkeley), The Wharton School of the University of Pennsylvania, and other prestigious business schools, shows that imposing “politically correct” rules on a mixed-gender team boosts idea generation and increases collaboration. What does hinder the collaborative exchange of ideas is uncertainty. When people aren’t sure of the rules, they hesitate before volunteering thoughts and opinions. If you feel uncertain as to how to manage delicate work group dynamics, this course will help you on the path to defining guidelines for appropriate conduct.

Duration: 20 minutes

Teamwork Strategies for Leaders | Leadership

Leaders, as they say, are not born, they are made. They come from different backgrounds, and they have different experiences, personalities and styles. What leaders do have in common is the willingness to learn and grow. This course is part of the Teamworking Series, a series designed to help team leaders build and manage high-performing teams. In this course, you will learn the difference between a manager and a leader and will be able to identify the qualities of strong leadership, including the ability to recognize potential conflict by observing group behavior. If you’re seeking to develop your own leadership skills, this is the course for you!

Duration: 13 minutes

Evaluating Your Onboarding Process | Leadership

Creating a successful employee onboarding program takes time and effort. One of the most important steps is evaluating the onboarding process to make sure you’re reaching your goals. This course is part of the Onboarding Pocketbook Series, a series that provides tips on crafting an onboarding program that increases motivation and productivity and creates a sense of belonging for new employees. In this course, you will learn how to test the knowledge of your new hires to gauge the effectiveness of their training. You will learn how managers can evaluate employee performance using SMARTER goals. And lastly, you will learn how to conduct an exit interview to gain insight into the onboarding experience. After completing this course, you will have all the tools you need to evaluate and improve your onboarding processes.

Duration: 14 minutes

Identify and Address Team Disengagement | Leadership

When teams are engaged, not just in their work but in the team’s mission and in supporting each other, team success and productivity increases. So, it goes without saying that managers and leaders need to be able to identify disengagement and know how to rebuild engagement, in order to secure team success. But how can you do that? Well, research from Ashridge Executive Education at Hult International Business School has the answer. They have created a way to quickly and effectively pinpoint levels of engagement and the effect they have on team dynamics. In this course, we’ll be looking at that research to help you identify the level of engagement within your teams and form specific steps to build engagement, trust, and productive teamwork.

Duration: 20 minutes

Employee Discipline (Manager/Supervisor) | Disciplinary Action

Employee discipline is an uncomfortable responsibility for most managers and supervisors. This course helps by clarifying misconduct versus job performance and when formal or informal discipline is called for. It covers how to investigate misconduct and determine appropriate disciplinary action. You will discover the right way to structure a disciplinary meeting and how to establish job performance expectations. The course also covers the importance of documenting employee misconduct and the disciplinary actions taken.

Duration: 45 minutes

Getting Ready for Performance Development Conversations | Performance Management

Discussing ways to improve employee performance is an essential part of any manager’s job, but often a difficult one. This course shows you how to prepare effectively for those conversations. While preparation is useful for informal conversations as well, this course deals specifically with preparing for formal meetings. It outlines 5 resources you should be using to prepare for your discussion, including things like your own personal observations and relevant input from others. We walk you through the structure of the meeting itself, offering tips on each of the 3 key elements of the discussion. Following successful completion of this course, you will be prepared for performance development conversations with your employees. The course is equivalent to 1 hour of Professional Development Units (PDU) from the Project Management Institute (PMI).

Duration: 10 minutes

Resilience and Stress Management | Wellness

This course will introduce you to the positive and negative aspects of stress, how stress can affect you, and ways to manage it while developing and strengthening your resilience.

Duration: 5 minutes

Pandemics: Slowing the Spread | Wellness

You will learn actions you can take to slow down the transmission of a pandemic virus, what you can do to prevent yourself from becoming infected with and transmitting cold and influenza viruses, as well as actions to take if you become infected. Specifically, you will learn about the coronavirus, symptoms of the COVID-19 strain, and what you should do if you feel sick.

Duration: 24 minutes

Computer & IT

Cybersecurity Awareness for Employees: Classifying and Safeguarding Data for Corporate and Personal Use | Cybersecurity

Failing to become cyber aware, failing to put measures in place that will protect our devices and network is also failing to protect our personal information, our place of business, and our customers. In this interactive online course we will discuss why classifying and safeguarding data is a priority that must not be ignored. We will also list the main types of classifications and state objectives for securing data.

Duration: 30 minutes

Cybersecurity – Browser Safety | Cybersecurity

In this course, we are going to explore ten different ways to protect yourself and your company while you are online and learn how to avoid being the weak link that cybercriminals are looking for. Exploring the internet is a part of our day that most of us take for granted. Unfortunately, cybercriminals use tactics that involve each part of our online activities. Your browser and web surfing habits are just more areas of attack if proper habits aren’t built. We’ll learn about these important habits to use whenever you are online that can be very significant in preventing cyber attacks when using a company device, surfing the internet at work, or doing any type of work-related activity.

Duration: 20 minutes

Cybersecurity Awareness for Employees: Security Awareness Essentials | Cybersecurity

In our digital world today, attackers seem to be lurking behind every click of the mouse or tap on the screen. Many people forget that they are the keepers of their own security safety and the security safety of the institutions for which they are employed. In this interactive online course, we learn about the who, what, how, and why of security attacks. We discuss the potential losses associated with a successful security breaches by hackers and will understand the different way in which those security breaches can occur. Finally, we cover important actions you can take within your organization to limit security risks.

Duration: 30 minutes

Customer Service

Customer Service Over the Phone | Customer Communications

Deliver great customer service over the phone by using simple techniques to make a positive impact and build long-lasting brand loyalty. You will begin the process of promoting excellent customer service and a positive image of your organization by using 7 essential phone techniques. You will learn the importance of speaking clearly, using a positive tone and taking the time to clearly explain your company’s products, services and policies to your customer. A handy checklist format helps you refer to these 7 techniques quickly and easily during any phone conversation. By the end of this course, you will know how to use your new phone skills to deliver great customer service, build loyalty and promote a positive brand image of your organization.

Duration: 10 minutes

Meeting With Customers | Customer Relationships

The modern salesperson is professional, a great listener, and considerate of their customers’ needs. They make a great impression – one that inspires trust and confidence. This course is part of the Sales Excellence Series, a series created to provide new and experienced sales teams with the knowledge needed to be successful in a competitive marketplace. In this course, you will learn how to make a great impression and use active listening skills to connect with your customers. You will also learn how restating your customers’ needs can help you provide them with better customer service. After completing this course, you will inspire the confidence needed to make the sale.

Duration: 12 minutes

Lean and Agile Concepts for Project Management | Customer Relationships

This course addresses the basic concepts of Lean and how they influence Agile and modern project management. The course will show how agile ways of working and managing projects emerged from and with the evolution of the core lean concepts and practices. PMBOK Guide – Seventh edition.

Duration: 60 minutes

Pause Before You Post, Text, or Email | Customer Relationships

You may be tempted to immediately reply to a social media post, text message, or email that catches your attention or upsets you. But it’s important to take time to pause before you type an emotionally charged response and send it. In this course, you will learn strategies to help you avoid unintended consequences when you write texts, social media posts, and emails. You will also recognize when it’s best to not send a message at all.

Duration: 13 minutes

Customer Service Confrontation and Conflict | Customer Relationships

Successfully resolve customer conflict by knowing how to defuse tense situations and apply a few simple steps to ensure your clients’ ongoing satisfaction and loyalty. In this course, you will learn the 5 important steps to effectively managing challenging or confrontational customer situations. You will also pick up 7 simple tips to help you stay focused on a positive outcome during difficult discussions, including using empathy and the correct tone of voice. By the end of this course, you will know how to win back your customers by handling their concerns in a manner that shows them you care and value their patronage.

Duration: 10 minutes

Building Customer Rapport | Customer Relationships

Building rapport with your customers supports stronger relationships, repeat business and increased referrals. This course shows you how to develop this valuable skill. You will learn the key factors that impact rapport, and simple actions you can take to build trust and strengthen relationships over the long term. By the end of the course, you will have identified a specific action you can take that will improve your service and enhance your customer rapport for increased sales success. This course is designed for practical, on-the-job training and education.

Duration: 10 minutes

Shaping the Direction of Customer Service | Customer Relationships

If your leadership role is focused on customer service, you must know how that supports your company’s overall direction and strategy. This course focuses on your role in that regard. To begin, you will take a good look at your company’s vision of customer service and decide if it works or if it needs an update. Next you will look at developing supportive standards and processes. Finally, you will work on implementation. This is the point where your leadership and direction really comes into play. By the end of this course, you will know how to set and lead the direction of customer service, where you will assign accountabilities and how you will communicate your plan to stakeholders.

Duration: 10 minutes

1 to 1: Customer Service Success | Customer Relationships

This course teaches employees to consistently meet and exceed their customers’ expectations in order to develop strong customer relationships and win loyalty. We’ll discuss the Customer Bill of Rights, which provides guidelines to help you raise the bar of your customer service in every interaction. You will discover the impact of positive and negative customer service on your business, and learn the steps you need to take to fulfill the needs of your customers and leave them feeling satisfied. The course includes engaging audio narration, a self-assessment test and in-course quizzes to ensure learning goals are met.

Duration: 45 minutes

Professional Development

Meetings That Get Results | Meetings

Maximize the productivity of your meetings by preparing in advance to ensure an efficient flow of information and effective contribution of participants. First, you will learn the 3 stages to running a successful meeting. Then, you will learn how to prepare an agenda that values participant time, produces results, and keeps attendees engaged. By the end of this course, you will know how to plan an effective meeting from start to finish while drawing the best out of your participants.

Duration: 30 minutes

Running Successful Meetings | Meetings

Meetings are important for teams to exchange information and make decisions. But they can also be a drain on productivity and absorb productive hours from multiple people. In this course, learn some of the signals of an effective meeting as uncovered by research from MIT: when you’re nearing a decision, how long you should run meetings, and ways to drive meetings to effective decisions more quickly and save time on everyone’s busy calendars.

Duration: 20 minutes

Develop Empathy and Gain Influence by Listening | Workplace Skills

Listening is one of the most underrated business communication skills. While most of us like to share our knowledge, you can gain more influence and develop deeper connections with your co-workers by practicing active listening. Research from Columbia Business School finds a direct connection between listening and one’s ability to influence others. Good listening skills are related to the ability to persuade others, direct meetings, and turn conversations in your favor.

Duration: 20 minutes

Team Building Activities for Challenged Teams | Workplace Skills

As team members become more comfortable, team dynamics may shift in negative direction. During this “angry” or storming stage of development, strong leadership is required to move challenged teams to a more productive stage of development. This course is part of the Team Building series, a series designed to help leaders improve the performance of their teams with team building activities at every stage of team development. In this course, you will learn the traits of teams in the angry stage, and what management style works best to lead them. After taking this course, you will have three activities to help your team move past their challenges into a stage that is productive and collaborative.

Duration: 12 minutes

Critical Thinking and Problem Solving | Workplace Skills

Learn an effective 7-step strategy for solving problems and use critical thinking skills to come up with the best solutions and outcomes. Being a good problem solver is a valuable skill for the workplace. In this course, you will learn how to define a problem, consider solutions and anticipate outcomes, select the best strategy, and evaluate and measure the results. You will also gain helpful tips, such as how to brainstorm and collaborate with colleagues to generate more effective solutions. This 35-minute course includes engaging narration, self-diagnostic tools, quizzes and a final test for a complete learning experience. Empower your employees by helping them strengthen their critical thinking skills and solve problems.

Duration: 35 minutes

Interviewing Skills for Managers: Conducting an Interview | Workplace Skills

Master the art of leading effective interviews. This management training course provides you with techniques and strategies for getting telling results that reveal the best applicants. In this course, we’ll outline key interview steps and procedures, including gathering job information and setting up interview details. You will learn how to carry out interviews that are fair and lawful, and discover tips for developing questions, assessments, and evaluation criteria to streamline the interview process.

Duration: 25 minutes

Lead the Way: Building Leadership Capability | Workplace Skills

Drive your organization’s future success by knowing how to build an effective internal succession plan that continually produces strong leadership candidates. In this course, you will learn the 7 strategies needed to grow your base of up-and-coming leaders. A short self-assessment helps you understand your business’s strengths and shortfalls in this area, and you will learn what it takes to introduce a succession plan that actually works.

Duration: 30 minutes

Professional Etiquette | Workplace Skills

In this course you will learn strategies for professional etiquette both in the workplace, and with your online presence. We will cover strategies for professional appearance, communication, collaboration, setting professional standards, professional disagreement, and advancement.

Duration: 39 minutes

Creating the Right Atmosphere for Difficult Conversations | Workplace Skills

The success of difficult conversations can be determined in the first few moments of interaction. If you can handle these initial moments appropriately, your conversation can have a positive outcome for you and the other person. In this course, you will learn ways to create the right atmosphere for any difficult conversation. You will first identify your style when approaching conflict. Then, you will identify some specific things to consider when planning how to start your conversation. Finally, you will learn how you can use mirroring to build rapport during your conversation. By the end of this course, you will have the confidence to enter your next difficult conversation. This course is part of the Tackling Difficult Conversations Pocketbook series, a series that provides confidence-building tips and techniques to help you discuss difficult issues and tactfully deal with people’s emotions.

Duration: 13 minutes

The Customer Perception Ladder | Workplace Skills

Reaching new heights is an essential goal when developing and managing relationships with your key accounts. The defining factor in your success as a key account manager is how your customers perceive you. This perception is illustrated in the customer perception ladder. This course is part of the Key Accounts Pocketbook series, a series that provides tips, techniques, and tools for those who want to keep and develop business with their most important customers. In this course, you will learn the importance of “perception” in the customer perception ladder. You will also describe the differences between the four levels of the ladder and get practical steps to help you move up it. By the end of this course, you should be able to identify your current level on the customer perception ladder and plan practical steps for moving up it.

Duration: 15 minutes

Staying Focused in Meetings | Workplace Skills

You’ve probably found yourself distracted during meetings and unable to focus on the topic at hand. There are a variety of reasons for why you may lose engagement in a meeting. But there are also a variety of ways to help you re-engage. In this course, you will learn strategies to help you re-energize and re-focus in meetings. Once you’ve completed this course, you will be able to identify your reasons for disengagement and apply behaviors to help you stay focused in your next meeting.

Duration: 9 minutes

Prioritizing Decisions and Taking Action | Workplace Skills

It may be difficult to take that final step toward making a decision, even after you’ve conducted a detailed analysis of the issue and identified options. This course is part of the Decision-Making series, a series designed to help managers and leaders identify issues and make balanced decisions that add value. In this course, you will learn techniques for making a decision when there are multiple options available and explore the relationship of stakeholders with the decision-making process. You will also learn the steps for implementing a decision and how to review the decision post-implementation. By the end of this course, you will know how to handle the challenges that contribute to last-minute decision-making hesitancy so that you can successfully turn that decision into action.

Duration: 12 minutes

Organizing Information for Productivity | Workplace Skills

In this course, you will learn how to improve productivity by arranging your documents and data in a more logical and efficient manner. By organizing your information more efficiently, you will be able to spend less time searching through papers and files and more time getting work done. We’ll show you how to effectively organize 3 different forms of information: emails, papers, and thoughts. We’ll also provide practical tips on how to implement your new organization system and make it last. The course qualifies as 1 hour of Professional Development Units for certification with the Project Management Institute.

Duration: 10 minutes

Conflict Resolution | Workplace Skills

Improve your understanding of the causes and impact of negative conflict, and gain management and resolution strategies that lead to a more positive and productive work environment. While not all conflict is negative, unresolved conflict in the workplace can lead to lower productivity, decreased profits, and create a negative atmosphere at work. In this course, you will recognize what negative conflict is and explore the personal factors that can affect people’s response to conflicting situations. You will also learn about classic approaches to conflict resolution and discover new strategies to resolving conflicts.

Duration: 40 minutes

Establishing a Culture of Trust | Workplace Skills

Who do you trust? Is it your parents? Your boss? Bank manager? Lawyer? No, hang on, I’ve got it: That guy at the realtors’ office who told you the cracks in the foundations were nothing to worry about? Well, maybe not that last one. The fact is, trust needs to be earned. If you go around putting your trust in people who haven’t earned it, then you’re likely to get hurt. If you’re running a business, for example, you simply can’t just trust that your customers are going to pay their invoices on time. Nope, you need to do some due diligence and find out their reputation. You weigh up the risks involved and make your decisions based on evidence rather than intuition. If you didn’t, you probably wouldn’t be in business for long. But within your team, it’s especially important to make the effort to build trust. This course will explain how. We’re going to take a look at: The benefits of trusting each other; Steps to establishing a culture of trust; and How to avoid the downward spiral of trust. Why take this course? When you establish a culture of trust internally, you will find it easier to foster trust with external clients, you will increase loyalty and improve communication within your business too. We’re here to help, trust us.

Duration: 15 minutes

Listening to Your Customers | Workplace Skills

Strengthen your customer service approach by learning how to listen more effectively. This training course is designed to help you master essential listening techniques for successful customer interactions. To begin, we will discuss why it’s so valuable to really listen to what your customers are saying. Next, we’ll outline a series of active listening techniques you can easily implement during your everyday exchanges with customers. You will then complete a hands-on exercise designed to help you practice these techniques and hone your listening skills. This easy-to-follow course will teach you how to become a stronger listener and communicator in the workplace.

Duration: 10 minutes

Barriers to Effective Communication | Workplace Skills

Communication is a skill that takes continuous practice in order to be effective. However, some failures of communication occur due to specific communication barriers. This course is part of the Communicator’s Pocketbook series, a series that explains how to make you more aware of your communication style and how to improve it. In this course, you will learn to identify three different types of communication barriers: personal, organizational, and process barriers. You will also learn a process to overcome these barriers. By the end of this course, you will be able to have the skills to identify your own communication barriers and make a plan on how to overcome them.

Duration: 14 minutes

Legal Aspects of Interviewing and Hiring | Workplace Skills

The pre-employment process (i.e. recruitment, interviewing and hiring) is filled with legal pitfalls. As such, individuals involved in the recruitment, interviewing and hiring process need to be familiar with effective techniques and knowledgeable of federal, state, and local laws restricting hiring practices that could be considered discriminatory or invasions of privacy. This course discusses legal issues related to job descriptions, recruitment methods, background checks and offers of employment, as well as interviewing, testing, and evaluating candidates.

Duration: 40 minutes

Effective Use of Email in the Workplace | Workplace Skills

Email is a powerful communication tool that transcends time zones and continents. Its applications are wide-ranging and it can contribute greatly to productivity if used appropriately and effectively. This course will show you how to write compelling and concise emails, successfully manage your email, and know when email should or should not be used. You will also learn how to overcome the risks associated with email, such as lost productivity, legal issues, security breaches, viruses, and junk email.

Duration: 20 minutes

Better Business Writing | Workplace Skills

Learn how to improve your business writing skills in this Better Business Writing course to help you increase productivity, avoid misunderstandings, and achieve success in the workplace. You will learn about the essential skills you need to write well and how to improve those skills. The course examines the importance of creating your own writing style, and outlining methods for developing an effective one. It also guides you through standard formats of different types of written documents. Finally, you will discover how to implement the 5 components of the motivated sequence technique to write persuasively. The course features video and audio narration for an engaging learning experience. It includes downloadable student materials including activities and a study guide, along with interactive labs to help you improve your knowledge. Complete the final exam with a score of 70% or higher to earn your certificate of completion. The course accounts for 1.5 hours of the Project Management Institute (PMI) Professional Development Units (PDU).

Duration: 45 minutes

Clear and Concise Emails | Workplace Skills

Strengthen your email communication skills for the workplace with this training course covering key rules for crafting well-composed, professional emails quickly and easily. We’ll outline the 4 principles of writing effective emails: subject, message, response, and review. You will learn what these principles entail and how to implement each to create organized, compelling, error-free emails that reflect your expertise and professionalism. Presented with engaging visuals and accessible instruction, this course takes a user-friendly approach to email writing fundamentals. By the end of the course, you will have the tools and techniques to start composing better emails right away, suitable for a wide range of audiences.

Duration: 10 minutes

Increasing Your Impact During Difficult Conversations | Workplace Skills

Appearing powerful and authoritative is important for making an impact on others during difficult conversations. But how can you do this? In this course, you will learn some specific techniques. First, you will learn about the importance of using your body language to present yourself with more confidence. You will also learn ways to ask more effective questions to persuade others. Finally, you will identify how to tailor your language to motivate others to participate in your conversations. By the end of this course, you will have a toolkit to tap into when you need to make a stronger impact during any difficult conversation. This course is part of the Tackling Difficult Conversations Pocketbook series, a series that provides confidence-building tips and techniques to help you discuss difficult issues and tactfully deal with people’s emotions.

Duration: 14 minutes

Are You Really Listening? | Workplace Skills

Effective listening is a significant part of the communication process. Communication cannot take place until and unless a message is heard and retained thoroughly and positively by the recipient. Developing effective listening skills helps to improve productivity and interpersonal relationships at work. In this course, you will learn how to improve your listening, listen to others while remaining empathic and non-judgmental, and follow a speaker’s points. You also will learn how to overcome your listening blocks and respond appropriately to others.

Duration: 45 minutes

Listening to Others’ Ideas and Opinions | Workplace Skills

Enhance your effectiveness as a leader by learning how to really listen and focus on what others are saying. This management training course is designed to build essential listening skills. To begin, we will outline a series of simple listening techniques for you to review and apply. Next, you will complete a self-evaluation exercise to establish how well you currently listen and identify any areas for improvement. Finally, you will develop a strategic action plan for strengthening your ability to listen intently. The course qualifies as 1 hour of Professional Development Units with the Project Management Institute.

Duration: 10 minutes

Social Media Ethics | Workplace Skills

The rise of social media has impacted society and culture, including the workplace, in profound ways. By revolutionizing the way people communicate and socialize, social media offers many opportunities and benefits to individuals and to organizations. It also raises many challenging ethical and legal issues. This course provides an overview of social media ethics in the workplace.

Duration: 15 minutes

Why Culture Counts | Workplace Skills

Technology is bringing us all closer together and business is truly global. Working with people from different cultures is now a common part of work. We each see the world differently; our filters have been directly influenced by our personal background. As part of the Cross-Cultural Business series, this course provides examples of how culture affects perceptions, behaviors, and relationships. You will examine real and fictional examples of opportunities to take culture into account when planning projects. Tips on developing a code of cross-cultural conduct are shared along with ways you can learn about the culture and beliefs of business partners.

Duration: 11 minutes

Communicating with Senior Staff |Workplace Skills

Whether you work for an organization with a traditional hierarchy or one with a flatter structure, you will be interacting with senior staff in some capacity whether they initiate the communication or you do. Cultivating a friendly but respectful relationship is important. In this course, part of the Managing Upwards series, you will learn the basics of communicating with senior staff and how to run an effective meeting. When you schedule and conduct a meeting with them, you will need to consider timing, plan carefully, and stick to the allotted time. You will learn tips to impress and influence while meeting with senior staff and ways to avoid confusion and misunderstandings by enhancing your listening skills.

Duration: 12 minutes

Exit Routes, Emergency Action Plans, and Fire Prevention Plans | Workplace Skills

A safe means of escape is crucial when it’s necessary to quickly evacuate a building. This course will provide examples of some previous egress tragedies that will help you to understand critical means of egress requirements. You will learn how to develop an emergency action plan and a fire prevention plan that may be implemented in your facility so you can be ready if disaster strikes.

Duration: 60 minutes

Essentials of Six Sigma | Workplace Skills

Six Sigma is recognized as a strategy that utilizes data gathering and statistical analysis to evaluate process performance and isolate sources of defects. This course covers the basic concepts of Six Sigma, it’s management methodology, and the techniques and tools needed for process improvements in order to help businesses run more efficiently.

Duration: 45 minutes

When and How to Use Texts, Emails, and Calls to Communicate | Workplace Skills

When you are communicating with someone via phone, text, or email, you are asking for a very precious commodity — their time and attention. As important as these tools are to modern communication, especially as the hybrid workplace becomes more commonplace, many people just don’t seem to wield these tools the right way. In this course, you will learn when text, email, or a phone call is the best tool for the job and the tricks to making your communication stand out. By the end of this course, you will be on your way to call yourself a communications master!

Duration: 16 minutes

Impactful Presentation Skills | Workplace Skills

Your audience can form a positive or negative opinion about you based on your communication and presentation skills. Strong presentation skills allows you to make the greatest impact on your audience. This course is part of the Impact and Presence series, a series designed to help people maximize their presence and create a powerful impact on the people with whom they interact. In this course, you will learn different approaches you can use when giving a presentation, along with the five do’s and don’ts of presenting. You will also learn ways to create a memorable virtual presentation. By the end of this course, you will be able to bring your boldest presence to the stage to impact and engage your audience.

Duration: 12 minutes

Powerful Presentations | Workplace Skills

The key to a powerful presentation is all in the preparation. In this course, you will gain the tips and strategies you need to create and deliver effective presentations. You will discover the key factors that influence presentation quality and learn how to develop content that motivates, persuades, educates and captivates audiences. Find out how to use media to enhance your presentations, improve your presentation delivery and engage audiences, discover the importance of a call to action, and much more.

Duration: 30 minutes

Effective Presentation Skills | Workplace Skills

Prepare to become a more composed, self-assured, and charismatic presenter with this insightful training course outlining valuable presentation and public speaking techniques. The course explains in clear detail what it takes to prepare and deliver a top-notch presentation. Learn how to overcome anxiety, boost your confidence levels, and hone the right mannerisms and tone to convey your message for maximum impact. Discover expert tips for preparing handouts and visuals, optimizing your presentation delivery, and handling audience questions. The 30-minute course comes complete with instructive videos, engaging activities, inline quizzes, flash cards, glossary terms, downloadable reference documents, and a final exam for an enriched learning experience. This course qualifies as Professional Development Units (PDU) for maintaining certification with the Project Management Institute (PMI).

Duration: 30 minutes

Email Etiquette | Workplace Skills

Most business environments are not formal any longer. With today’s need to rush everything, and move on to the next task, we have become preoccupied with informal writing. Passive voice, texting formats and misspelling are commonplace. In this course, you will learn that our business written communication typically takes place via email. The advantages and disadvantages of emails, email etiquette tips, email examples and how to apply all of this on the job.

Duration: 10 minutes

Preparing for Difficult Conversations | Workplace Skills

Many people worry about the potential pushback they may encounter during difficult conversations but do nothing to prepare for it. In this course, you will learn three ways to prepare. First, you will learn the importance of creating clear objectives for your conversation. You will also learn about your emotional bank account and how it impacts your relationships with others. Finally, you will be introduced to the ego state model to help with managing your style and tone. By the end of this course, you should have the tools to create a constructive atmosphere for managing any difficult conversation. This course is part of the Tackling Difficult Conversations Pocketbook series, a series that provides confidence-building tips and techniques to help you discuss difficult issues and tactfully deal with people’s emotions.

Duration: 16 minutes

Turning Feedback Into Behavioral Change | Workplace Skills

Even with good intentions, there are many factors that influence whether your employees will implement your feedback. This course is part of the Feedback Pocketbook series, a series that helps managers and team members create effective and engaging feedback conversations. In this course, you will identify the factors that influence intentions and help shift them to behavioral change. You will examine techniques for strengthening commitment while giving feedback and also implement strategies for making regular feedback more effective. By the end of this course, you will have the tools to support your team and their career goals.

Duration: 14 minutes

Pandemic Response

Leading Teams: Managing Virtual Teams | Pandemic Response

Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80% of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers leaders a framework for successfully leading virtual teams. It outlines the key competencies that members of virtual teams should possess and offers guidelines for specific virtual team activities, such as teleconferencing and decision making. It also highlights a variety of tools and technologies that are commonly used for collaboration on virtual teams and presents guidelines for knowing how to choose the right technologies for specific situations. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Duration: 60 minutes

COVID-19 and Returning to Work | Pandemic Response

As the United States reopens certain social, commercial, and business activities following the COVID-19 quarantine, the risk of continued exposure remains. Organizations want to ensure the health and safety of their staff. In response, the US federal government and many states have established training requirements and recommendations to help protect employees from further virus exposure and contagion. This course provides an overview of health and safety practices to meet these training requirements, as well as recommendations to protect employees.

Duration: 25 minutes.

Also Available in Spanish

Being a Member of a Virtual Team | Pandemic Response

Working virtually is becoming a new skill, and it’s crucial to know what makes for a successful team member of a virtual team. This course is part of the Virtual Teams Pocketbook series, a series that provides tips and tools on leading a successful, motivated team of people who work apart. In this course, you will learn about the expected skills of a virtual team member and how you can prepare yourself for these expectations. You will also learn how to deliver your best self to your team by using your past experiences and answering some specific questions to help alleviate any of your initial concerns. By the end of this course, you should be able to identify how you can deliver your best self as a member of any future virtual team.

Duration: 13 minutes

Risk Management and Your Organization| Pandemic Response

Designed for all employees, this course outlines the main features of an effective risk management policy that will assist your organization in achieving its objectives. It describes the responsibilities of different members and teams, as well as the key principles that are used to guide risk management. The course covers the Risk Management Framework, which is used to identify, assess and manage risks, in depth. Tips on how to use this framework strategically in your own organization are included. This course includes links to supporting information and quizzes to test your understanding of the material. Take the final exam at the end to receive a Certificate of Achievement.

Duration: 30 minutes

Fostering Trust and Communication in Virtual Teams | Pandemic Response

Virtual teams have specific challenges that in-person teams don’t face. Because virtual team members can’t run into each other in the break room, or drop by each others’ desks to discuss a work issue, a virtual team has to be very intentional about how the team communicates, collaborates, and builds trust. This course is part of the Virtual Teams Pocketbook series, a series that provides tips and tools on leading a successful, motivated team of people who work apart. In this course, you will learn the steps to creating a great virtual team kick-off meeting, how to establish clear guidelines for communication and working together, and ways to build trust between team members.

Duration: 18 minutes

Establishing Trust in Collaborative Work | Pandemic Response

Effective collaboration requires seven collaborative habits: purpose, humility, connectivity, curiosity, disagreement, control, and trust. Trust is central to each of these habits and the most important. This course is part of the Collaborative Work Pocketbook series, a series that provides tips and techniques to make connections, combine talent and skills, and optimize outcomes during collaboration. In this course, you will learn about the two sources of trust in collaborative work. You will also learn how to establish trust when collaborating virtually and in cross-cultural teams. By the end of this course, you will be able to identify how you can personally use trust to improve your collaborative work.

Duration: 14 minutes

Leading a Virtual Team | Pandemic Response

Leadership is not about following a manual, a set of rules, or being like others. It’s about developing your own unique way of leading, one that convinces others to follow you. In virtual teams, being a leader has different challenges than face-to-face teams. This course is part of the Virtual Teams Pocketbook series, a series that provides tips and tools on leading a successful, motivated team of people who work apart. In this course, you will learn about the traits and skills of a successful virtual team leader and how to encourage teamwork among your virtual team members. Finally, you will get a set of questions you can answer to help you lead a virtual team successfully. By the end of this course, you should be able to identify your specific traits and skills to be a successful leader for your virtual team.

Duration: 16 minutes

The Basics of Crisis PR | Pandemic Response

One of the biggest mistakes organizations make is that they aren’t prepared for a crisis. Then when a crisis hits, it’s a mad scramble to execute a plan, which could actually make the crisis worse. In this course, you will learn about the importance of getting in front of a potential crisis before it happens and how to create a Crisis PR plan when you can’t.

Duration: 11 minutes

90 Seconds to Emotional Resilience | Pandemic Response

90 Seconds to Emotional Resilience teaches learners a simple framework for dealing with strong emotions. The 90-second rule, created by a renowned neuroanatomist, takes advantage of the brain’s wiring to provide a simple coping strategy for responding to challenging moments. This course explains how our brains process strong emotions and why these emotions can be so difficult to overcome. It then guides learners through a three-step process for validating an emotional response, labeling it, and allowing it to recede from the body. This 90-second process builds emotional resilience, a key skill for retaining composure and productivity in the face of obstacles. Duration: 10 minutes.

Duration: 10 minutes

Risk Assessment | Pandemic Response

The goal of this course is to provide an introduction to risk, risk assessment, and risk control, in order to minimize the consequences of risks associated with laboratories and maker spaces.

Duration: 20 minutes